Washroom service that works better: discover the new collection
A clean washroom is easy to forget. But people do notice when something feels messy, empty or not taken care of.
That’s why washrooms matter.
A clean, well-kept washroom signals that things are under control. An unkept one can change the impression quickly.
As Terhi Hasila, Service Owner of Washroom at Lindström, puts it, the washroom is “like a business card for the whole building.”
At Lindström, we are renewing our Washroom Service product collection
The service model itself stays the same: customers still get a reliable service, with delivery, installation, maintenance, repairs and laundering included. What is new is the collection behind it, redesigned to be easier to use, support hygiene, and improve day-to-day management while reducing unnecessary waste.
In practice, this means updated dispenser designs that are easier to use and fit better into different environments, with touch-free functionality that supports hygiene, smarter technology for real-time notifications and reporting, and product choices that help reduce waste. The renewed Washroom Service collection includes collections NOVA, CORE, PLUS and UNIQ, designed to support different customer needs while keeping the service simple.
What does it mean for customers?
Washrooms play a much larger role in customer experience than most businesses even realise.
Terhi Hasila, Service Owner of Washroom
1. A better everyday experience
Washrooms should be easy to use for everyone. The renewed collection is designed to make everyday use smoother, cleaner and more consistent. The updated dispensers are easier to use and fit naturally into different spaces, helping create a washroom experience that simply works.
2. Hygiene that works quietly in the background
Good hygiene should not depend on effort or guesswork. With touchfree dispensers and reliable hand-drying solutions, it is easier to maintain a high level of hygiene throughout the day.
Terhi highlights that handwashing alone is not enough. Proper drying matters too, and the way hands are dried has a real impact on hygiene results. Lilli Hietala, Product Specialist at Lindström, also points out that sealed soap bottles and the cotton towel rolls help support hygiene while reducing contamination risks.
3. Less checking, less hassle
Washrooms are often checked routinely, not based on real need. With smart features, refills and maintenance can be based on actual need. Real-time notifications help reduce unnecessary checks and make planning easier for cleaning teams and facility managers. Knowing when action is needed makes washroom management much easier,” Terhi says.
4. Sustainability built into the service
The renewed collection is not only about how the washroom looks or works, but also about what it leaves behind. Reusable cotton towel rolls, coreless toilet paper, durable dispensers and repair-and-reuse processes all support waste reduction as part of the service itself.
The easiest way to reduce waste is really to avoid producing waste. That idea is built into the service model from the start.
Lilli Hietala, Product Specialist
A good washroom does not need to steal the spotlight. It just needs to do its job well.
It supports hygiene, helps people feel comfortable and safe, and keeps everyday work running smoothly. In doing so, it leaves the right impression.
As Terhi describes it, Lindström Washroom Service is a “carefree service” where customers can hand over the responsibility and trust that everything is taken care of. That stays the same. What’s changing is the collection behind it.
When a washroom works as it should, people rarely think about it. But when it doesn’t, it quickly becomes noticeable.
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