Smooth and responsible partnership: Lindström supports the renewed Finlandia Hall
Quick summary:
| Challenges | Solutions | Benefits |
| Finlandia Hall needed a reliable textile service partner to support a busy events calendar and maintain its high standards of presentation | Lindström’s smart textile service ensures a steady supply of clean, high-quality workwear, mats and textiles tailored to Finlandia Hall’s daily needs | A consistently spotless and professional venue that reflects Finlandia Hall’s reputation for excellence |
| The venue wanted to operate more sustainably without adding to staff workload | Lindström’s circular textile service uses energy-efficient washing, reuse and recycling to reduce environmental impact | Supports Finlandia Hall’s sustainability goals while simplifying textile management |
| Managing logistics for frequent events required efficiency and trust | Dedicated local service team and digital tools for easy orders, deliveries and returns | Reliable, time-saving support that lets staff focus fully on hosting successful events in the heart of Helsinki |
Finlandia Hall is a landmark event and conference centre in the heart of Helsinki, known for its iconic architecture and cultural importance. After an extensive renovation, the venue has reopened with modernised facilities and a wide range of services, including event spaces, Finlandia Cafe & Wine, Finlandia Bistro, the Finlandia exhibition, and Finlandia Homes accommodation.
Lindström plays a key role in supporting the daily operations of the renewed Finlandia Hall. As a long-standing partner, Lindström helps ensure a clean and welcoming environment, a consistent service look, and a smooth experience for all visitors.
The partnership is built on shared values like responsibility, Finnish service expertise, and a customer-focused approach. It brings together two established Finnish companies in a way that’s clearly reflected in the quality, functionality and details of the customer experience.
Partnership built on shared values
Lindström has worked with Finlandia Hall for many years, even before the renovation. Over time, the cooperation has grown into a broad service package covering everything from lobbies and restaurants to staff workwear. Both organisations share values like responsibility, Finnish service expertise and a customer-first mindset.
It’s great to work with a Finnish company that shares our values.
Päivi Roiko, Operations Manager, Finlandia Hall.
Lindström provides Finlandia Hall their kitchen staff uniforms, including aprons and jackets, along with branded entrance mats, and washroom supplies. For guests, the result is clean spaces, stylish table settings and well-dressed staff.
Flexible service for changing needs
One of the key strengths in the partnership is flexibility. Finlandia Hall serves café and exhibition visitors every day but also hosts large events such as conferences and concerts. This means it’s important to have a service partner who can quickly respond to changing needs.
If we need to change the way we work at short notice, Lindström is always ready to help and adapt. Lindström also helps us get several services from one provider, which makes everyday routines and logistics easier. Combining deliveries also improves efficiency and supports our sustainability goals.
Riitta Kilo, Business Director at Finlandia Hall.
A partnership that strengthens the customer experience
Lindström is an important partner for Finlandia Hall, and the collaboration has worked smoothly. According to Kilo, Lindström is customer-oriented, listens to needs and provides fast answers. The cooperation has been open, easy and solution-focused from the start, and both parties are committed to developing the customer experience even further.
They always reply quickly, and working together has been easy from day one. We share the same goal: customer satisfaction and improving the customer journey. Lindström helps us make sure that every guest receives the service they deserve.
Riitta Kilo, Business Director at Finlandia Hall.
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