eLindström: transparency and control at your fingertips
Managing your textile needs shouldn’t be complicated. That’s why we created eLindström—to make your work life easier and more efficient.
eLindström is our online platform that puts you in control of your account. With eLindström, you can effortlessly manage your services whenever it suits you—without needing to wait for phone calls or emails.
So, what exactly can you do with eLindström, and how does it support your work? In this article, Salla Kosonen, Customer Experience Manager at Lindström shares the main benefits of eLindström and explains how we prioritise customer needs in the continuous development of our online platform.
eLindström benefits in a nutshell
What can you do with eLindström? This is how it puts you in control:
Manage and track your services
Easily manage all your Lindström services in one place. The platform lets you:
- Make new orders
- Track products
- Manage your inventory
- Follow the status of service requests
- See all deliveries
Need a service or maintenance visit? You can request it directly from the platform and track the status, so you’ll know exactly when a service engineer is on the way.
“Our most active eLindström customers are in the workwear industry,” notes Salla. This is because the platform makes it easy to order new garments, check delivery schedules, change sizes, and report repairs or returns—all with just a few clicks.
eLindström also helps you improve sustainability by allowing you to order only what you need, cutting down on excess textile use while saving money.
Gain transparency into your account
Get up-to-date information 24/7, right at your fingertips. This transparency helps you optimise processes and ensure the right textiles are in use every day.
Salla explains: “Customer demands for transparency have grown. eLindström lets you see behind the scenes, helping you understand how your services are running and if you’re making the most of what you have.” You can access all the data you need on any device, in any of the 24 languages we support across the countries we operate in.
Access detailed reports
Get full reports on your orders, invoicing reports, and products in real-time, and generate both standard and custom reports. This data is crucial for cleanroom customers.
You need to know how many times a garment has been used, when it was last washed, and when it was put into service. All this data is right there in eLindström, ready to export in Excel for audits and reports.
Salla Kosonen, Customer Experience Manager
Get 24/7 customer support
eLindström extends our customer service around the clock. “Many of our customers run 24/7 operations, including weekends and nights, when our phone lines are closed,” says Salla. “That’s where eLindström comes in, acting as an important part of the customer service experience, letting you manage your service anytime, anywhere.”
If you need to contact us directly, you can do so through eLindström at any time—with a global response time of just four hours.
How eLindström works
Once you sign a contract with us, you’ll get instant access to eLindström. Training is part of the onboarding for all customers—larger clients with dedicated account managers receive hands-on guidance, while smaller customers get written instructions and access to the eLindström help centre.
When you log into eLindström, your dashboard gives you a quick overview of your services, upcoming delivery dates, unread messages, and inventory. It’s an easy way to monitor everything, ensuring you have all the essential details in one place.
Keeping eLindström customer-centric
We continually develop the platform to ensure it’s user-friendly and introduce new features that improve transparency. At least half of these improvements come straight from our customers, while the rest focus on technical upgrades. To keep everyone up to speed when we roll out updates, we offer training sessions and new materials.
Our customer interface teams are crucial for gathering ideas for updates. With teams in 24 countries, we get a wide range of input.
Our customers actively participate in the development process so we can easily understand what they need. If they want a new report or view, they just let us know.
Salla Kosonen, Customer Experience Manager
We also run customer surveys and gather on feedback from key account managers to stay on top of what customers want.
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