A smoother everyday life with digital solutions
Customer expectations and changes in the world give us the direction to develop our services. Digitalization has opened up new opportunities for us to facilitate our customers’ daily life while at the same time improving our ability and responsiveness to their needs.
‘We have invested in pilots and experiments together with our customers, and we want to bring digital solutions to the everyday lives of every customer,’ says Tatu Purme, responsible for digital processes and solutions at Lindström. ‘For example, we have linked the cotton towel dispenser to our cloud service, which means that the dispenser automatically sends a message to the cleaner’s phone about the towel running out. This way we can both improve the user experience in the toilets and facilitate the cleaners’ work when the towel roll is changed at the right time.’
‘Digital solutions accumulate a wealth of new kinds of data, such as the behaviour of service users. With this information, we can better serve our customers and above all help them to develop their operations,’ Tatu Purme describes.
In 2017, we have developed a user experience for the eLindström website directed to our customers. The web-based service allows customers to better manage their own orders and track the workwear location between their own facilities and the laundry, which also increases the transparency of our operations. The new eLindström service will be introduced in spring 2018.
Remote identification makes everyday life smooth and provides solutions for many different needs.
- To each work garment, we attach an automatic remote tagging tag that allows you to easily track the clothes’ use and their wash-wear cycles. We have been using remote identification for a long time in our laundries. The next step is to take advantage of the new generation of remote tags at our customers’ premises, which will make their everyday lives easier.
- Workwear smart facilities are located at our customers’ premises or centrally located in the vicinity of the workplace, where workers can pick up the work clothes before the start of their shift.
- In the future, our customers can monitor the balance of the warehouse inventory in real time and the number of garments that have been dropped off to the laundry and the ones that have been picked up for use, all at the level of a single person. In this way, we can respond to rapidly changing needs, and employees always have the right size clothing that meets the demands of the job. Naturally, the customer and end-user can count on their personal data being processed responsibly.