CX Week even more important during pandemic

Our annual CX (customer experience) Week is a great example of how our customer-centric culture continues to develop and strengthen everywhere we do business. For CX Week 2020 our country organizations each held a wide range of CX-oriented activities – hosting customer webinars, filming thank-you videos for our customers, awarding partnership diplomas and sustainability honors, and much more. Many noted that the COVID-19 pandemic underlined how important strong partner relations are. Really listening to our customers and offering a helping hand in these difficult times has become even more important during this extra-challenging year.

CX Week 2020 – spotlight Lithuania

Growing concern about global climate change is also felt by companies at the national level – including in Lithuania. By using our services, fifty of our Lithuanian organization’s customers have collectively decreased their CO2 emissions by 500,000 kg in 2020. This equals a yearly electricity supply for almost 2000 Lithuanian households. To celebrate this during CX Week, we printed gift certificates for these customers on our workwear t-shirts showing how much they saved by using our service. CX Week was a great time to showcase that together we can help prevent climate change. As Simas Buinickas of Baltic Filter, one of our Lithuanian customers puts it, “Sustainability is one of our company’s values, so it’s natural we would choose a workwear provider that shares our values.”