Customer Service Representative, Bradford (Part-Time)
Part Time: Wednesday, Thursday, Friday: 9:00 to 16:30 (flexibility with start and finish times)
Location: Bradford
Reports to: Customer Service Team Leader / Manager
Department: Customer Service
Salary: Competitive
Effective performance of customer service duties, which means pre- and post-sales support for the company’s customers.
Main Duties
- Entering contracts and orders
- Updating customer information
- Customer service by phone and e-mail
- Contract termination control in the system
- Monitoring order fulfillment
- Actively preventing termination
- Ensuring the proper flow of information between the client and the company
- Active cooperation between departments (mainly production, logistics, sales, accounting)
Route service:
- Communication with Lindström service/ route planner
- Making changes and updates to routes and clients
- Maintaining an archive of documents
- Actively building and maintaining good relationships with the client
- Taking care of the good image of the company
- Compliance with safety rules at your workplace
- Following the Company’s credit control process
Education / Experience / Knowledge / Skills
- Graduate of higher/secondary school
- Minimum 1 year of experience in a similar position (welcome in a manufacturing company)
- Good knowledge of MSOffice and working in an IT program environment
- Customer orientation and meeting theirneeds
- Independence in action
- Good organization of own work
- Very good communication skills
- Proactivity and searching for solutions
- Responsibility for completing tasks
- English at a communicative level
- Multitasking and working under time pressure
- Knowledge of working with CRM would be an advantage
Competences in the position
Customer relations
Establishes effective and long-term relationships with clients. Applies appropriately to different types of customers; actively listens and responds correctly to situations
Solving problem
Identifies potential difficulties and their causes. Creates practical solutions and argues rationally
Organisation
Effectively organizes own time and creates own work schedules. Prepares a work plan in advance with a realistic assessment of time to complete tasks and priorities.
Flexibility
Maintains calm and self-control under pressure. Draws conclusions from difficult and conflict situations and maintains a healthy distance.
Result orientation
Takes up challenges and willingly copes with demanding tasks. Learns and transcends challenges and personal goals.
Business awareness
Is aware of business relationships and connections between their own activities and those of other departments. Is aware of the impact of his work on the company’s entire business.
Key Performance Indicators
Quality in customer service which translates into:
- Retention (i.e. the percentage of customer loss for rolling 12 expressed as a percentage) target is set at a given level every year
- Delivery time (for new sales and additional orders)
- Monitoring customer suspensions and unsuspension on assigned routes
- Timely entry of orders and monitoring of their implementation
- Effective conversation with the client focused on business solutions (e.g. in difficult conditions, e.g.: stress)
- Effective planning of your own work
- Scheduled introduction of customers to the system
- Customer retention and continuous improvement of customer satisfaction
Coorperation
- Internal customers: sales, production, logistics, accounting, debt collection.
Who are we?
Lindström is one of Europe’s leading textile service companies over 175 years of experience in the textile industry. Learn more here.