Dear Patron,

First and foremost, I hope this note finds you and your family healthy during these trying
times. The past year and more have been difficult and painful across all corners of India.

The health and safety of our employees, customers and communities are our primary concern and Lindström  continue to play a role in helping individuals and communities emerge stronger. There are several measures taken to ensure we manage to safely get through this fluid situation while continuing to serve you effectively. The ways in which we are adapting, responding, and doing our part is:-

Business Continuity – supporting essential industry to maintain its business continuity by maintaining consistent service throughout Pandemic and manage workwear for our customer.

Safety DnV My Care Certified laundries focusing on Audit-Infection Risk Assessment and Prevention Measures thus ensuring the required safety level in all workwear management.

Hygiene – A qualified laundry process combining handling procedure, thermal, and chemical disinfection during laundering to destroy microbes. The independent testing results achieved process efficiency of > log 5 reduction of naked viruses (non-envelop viruses). This ensures hygienic garments for users thus giving Peace of Mind.

Digital Communication Channels – eLindström online platform helps you to effortlessly handle additional orders, maintenance, or service requests. You will be able to view all the products at your disposal, scheduled dates of Lindström service and download all necessary reports.

Voice of customer enable you to give any feedback, raise concerns and opportunity for us to listen and improve based on your feedback.

RFID enabled garment helps in achieving transparency and reliability thorough tracking and online reporting.

Our new Sustainability Report has been built around four themes that are also our Strategic goals: Passion to Improve, Care for Planet, Desired Partner, Getting Stronger. Sustainability is a Moments of Caring for us.

We feel confident that as a company and community, we can get through this together.

May I also take this opportunity to thank you for your loyalty to Lindström. We treasure our relationship with you, and hope it continues for decades to come.

Yours truly

 Jayant Roy

Managing Director-India

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