A successful company has no other way than to operate responsibly. We have to take care of the promises we’ve made to our customers, as well as the well-being of the people who work for our success. We do our best to use natural resources as less as possible to
minimize the burden we place on the planet. This report tells you how we managed these tasks in 2016.
Year 2016 was a year of growth for Lindström. We increased our customer volume across the Group. To make growth possible, we made lot of investments and purchased large
amount of textiles, which causes a slightly decreasing profitability.
Lindström is currently very solid and our equity ratio is high. Therefore, we are able to invest in the growth and guarantee to our customers a reliable service. We have boosted growth through acquisitions, with which we have gained valuable expertise in the local market.
We have had a great start in the implementation of the new strategy. We want to be the best service company in 2020. This challenge we have embarked boldly by asking questions about our customers’ daily lives and the challenges they see in the future. These discussions generate new ideas and bold visions, on which we can build future success stories.
We are already running a number of projects, in which we, together with our customers, test our ideas. This path we want to pursue. We have also asked how our customers perceive our service today and how we could improve the experience. You will see
the result of this work in everyday encounters, and certainly in the customer satisfaction results. The road towards being the best service company is already a lot smoother
than a year ago.
We have encouraged all our people to react fast to customer needs and within possibilities, solve them immediately. We´ve encouraged our managers rather act as mentors than
assign tasks. I strongly believe that people are motivated to do their best when they have the expertise to make the necessary decisions and the courage to confront the failures.
During the year 2016 we also renewed our brand, that is the way how we communicate and look. The new brand refl ects the attitude, ”We Care”. We are truly close to our customers and we want to make their everyday lives easier. “We Care” also has a
strong presence inside Lindström. We are encouraged to give and receive feedback, as well as do our best for the customer in every situation.
If 2016 was a year of growth, I´d like to see this one as a year of cooperation. I hope to see great achievements and smiling faces. May year 2017 bring success to all of us.
President & CEO, Lindström Group