{"id":17226,"date":"2024-04-09T11:28:01","date_gmt":"2024-04-09T11:28:01","guid":{"rendered":"https:\/\/lindstromgroup.com\/uk\/?page_id=17226"},"modified":"2024-12-05T16:25:06","modified_gmt":"2024-12-05T16:25:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/lindstromgroup.com\/uk\/about-lindstrom\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n    <div\n        id=\"block_6d25cc5d381ccf9b9e1031a47403fc16\"\n        class=\"hero-sub hero-sub--block_6d25cc5d381ccf9b9e1031a47403fc16  flex flex-col-reverse lg:flex-row justify-between bg-dark-blue text-white\"\n    >        \n        <div class=\"flex flex-col gap-5 pt-10 pb-5 grow px-5 lg:px-20\">\n            <div class=\"flex flex-col justify-center gap-3 grow max-w-[var(--container-text-max)]\">\n                <h1 class=\"!mb-0 !text-white !text-title-medium lg:!text-title-large !font-bold hyphens-auto break-words\">\n                    Frequently Asked Questions                <\/h1>\n    \n                <div class=\"hero-sub__description\">\n                    <p>Find answers to common questions about our products and services. Whether you&#8217;re curious about our rental options, maintenance process, or delivery schedules, this page provides the information you need. If you don\u2019t see your question here, feel free to contact us directly!<\/p>\n                <\/div>\n    \n                                    <div class=\"flex flex-col flex-wrap gap-3 mt-3 md:flex-row\">\n                                                                                    <a \n                                    class=\"px-5 py-3 font-bold text-center text-link-small rounded-[30px] border-2 border-white !no-underline bg-white !text-dark-blue button-solid--white\"\n                                    href=\"https:\/\/lindstromgroup.com\/uk\/about-lindstrom\/faq\/#contact\"\n                                    target=\"_self\"\n                                >\n                                    Contact us                                <\/a>\n                                                                        <\/div>\n                \n                            <\/div>\n                            <div class=\"font-bold hero-sub__breadcrumb text-body-small\">\n                        <span><span><a href=\"https:\/\/lindstromgroup.com\/uk\/\">Home<\/a><\/span><\/span>                <\/div>\n                    <\/div>\n\n        <div class=\"[&#038;_picture]:w-full flex h-full lg:h-auto max-h-[350px] lg:max-h-none lg:min-h-full w-full lg:w-[650px]\">\n            <img decoding=\"async\"\n                class=\"object-cover w-full h-full\"\n                src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/10\/2023\/10\/lockers.jpg\"\n                alt=\"Find answers to common questions about our products and services. Whether you&#039;re curious about our rental options, maintenance process, or delivery schedules, this page provides the information you need. If you don\u2019t see your question here, feel free to contact us directly!\"\n            >\n        <\/div>\n    <\/div>\n\n\n\n        <div\n        id=\"block_e30e96d53065bd941263451ffbde8886\" \n        class=\"anchor-link anchor-link--block_e30e96d53065bd941263451ffbde8886 \"\n        >\n            <div class=\"anchor-links__navbar lindstrom-container lindstrom-container--content has-scrolling-gradient\">\n                <ul>\n                                        <li class=\"navbar__item\">\n                        <a \n                            href=\"#WorkwearFAQ\" \n                            onMouseOver=\"this.style.color='#003f72'\" \n                            onMouseOut=\"this.style.color='var(--color-grey-50)'\">\n                                Workwear FAQ                        <\/a>\n                    <\/li>\n                                        <li class=\"navbar__item\">\n                        <a \n                            href=\"#IndustrialFAQ\" \n                            onMouseOver=\"this.style.color='#003f72'\" \n                            onMouseOut=\"this.style.color='var(--color-grey-50)'\">\n                                Industrial Wipers FAQ                        <\/a>\n                    <\/li>\n                                    <\/ul>\n            <\/div>\n        <\/div>\n    \n\n\n            <div \n            id=\"cta-block_b4b3774b28283f19ef8b0a21c4c85837\" \n            class=\"cta\"\n            style=\"justify-content: center; \n    margin-top:30px; \n    margin-bottom:50px; \"\n        >\n            <div class=\"cta__content\">\n                <div class=\"cta__title\" style=\"text-align: center\">\n                                    <\/div>\n                <div \n                    class=\"cta__description cta__description--medium\" \n                    style=\"color:#003F72; text-align: center\"\n                >\n                    <h2>Questions you asked about our workwear rental and industrial wiper services answered<\/h2>                <\/div>\n                                    <div class=\"cta__subdescription\" style=\"text-align: center\">\n                        <p>We offer the\u00a0<a href=\"https:\/\/old.lindstromgroup.com\/uk\/\">best workwear solutions<\/a>\u00a0for companies and organisations of all sizes and industries \u2013 from automotive to chemical and print to metal industries. If you want your employees to look great, feel good and work better we\u2019re here to help.<\/p>\n                    <\/div>\n                                            <\/div>\n        <\/div>\n    \n\n\n        <style>\n            .lindstrom-container--block_ff004380bdcf350c14befb84cfec9432 {                \n                padding-top: 35px;\n                padding-bottom: 35px;\n            }\n\n            @media screen and (min-width: 768px) {\n                .lindstrom-container--block_ff004380bdcf350c14befb84cfec9432 {\n                    padding-top: 75px;\n                    padding-bottom: 100px;\n                }\n            }\n        <\/style>\n    \n<div\n    class=\"lindstrom-container-wrapper lindstrom-container lindstrom-container--block_ff004380bdcf350c14befb84cfec9432 \"\n    id=\"block_ff004380bdcf350c14befb84cfec9432\"\n    style=\"background-color: #ffffff\"\n    >\n    <div class=\"lindstrom-container lindstrom-container--content items-stretch\">\n        \n\n<p class=\"has-text-align-center has-h-3-font-size\" id=\"WorkwearFAQ\"><strong>Workwear Rental FAQ<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n            <div \n            id=\"accordions-block_944a87d30109d8265a9aac5c47bb5f42\" \n            class=\"accordions\"\n        >\n                            \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Why is Lindstr\u00f6m different to other workwear suppliers?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Lindstrom offer flexibility, traceability, and transparency. Flexibility comes by allowing you to return garments that are no longer required and stop paying for them. Traceability comes using our RFID chipping and eLindstrom which allows you to track where garments are and reports are available on eLindstrom<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    How can you improve our sustainability and reduce our carbon footprint?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>We recycle your garments at the end of their lifecycle, we work on a circular economy business model and by 2025 we will be recycling 100% of our textiles. We also own our own manufacturing plants which means that we can manage the supply chain and ensure that the correct amount of textiles are produced to avoid waste. The wash process at our state-of-the-art laundries also reduces the amount of water and detergents that we use and reduces any waste. You can use our sustainability calculator to see how much we can reduce your carbon footprint.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Where in the UK are you based?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <div class=\"card accordion-item\">\n<div id=\"collapse-10640\" class=\"collapse show\" role=\"tabpanel\" data-parent=\"#accordion-10637\" aria-labelledby=\"heading-10640\">\n<div class=\"card-block accordion-item-content clearfix\">\n<p>We are based in Bedford, Manchester, Bradford, Northampton, East Kilbride and Nailsworth.<\/p>\n<p>Our head office is in Helsinki, Finland.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    What is the time frame to complete repairs?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Repairs are carried out weekly and returned on next delivery.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Are lockers included in the pricing?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, if required (we do not have additional charges)<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Are invoices raised in arears or in advance?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>We invoice 28 days in arrears.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Are repairs included in the rental cost?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes.<\/p>\n<p>We do not have additional charges.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Do you have an online portal to manage our service?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, eLindstrom online portal give you access to all reports and allows you to simply manage any requests online.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    What length of contract do you offer?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <div class=\"card accordion-item\">\n<div id=\"collapse-20353\" class=\"collapse show\" role=\"tabpanel\" data-parent=\"#accordion-20346\" aria-labelledby=\"heading-20353\">\n<div class=\"card-block accordion-item-content clearfix\">\n<p>We offer bespoke contracts to suit your requirements from 12 months rolling to 5 years.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    What are your lead times on new workwear?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Within 10 working days.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    What happens if someone leaves the business?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Simply return the garments and they are removed from your invoicing immediately.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    What happens if an employees require a size exchange?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>We will issue the new sized garments, return the spares and they are removed from your invoicing immediately.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Are employees measured for their garments?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, all employees are individually fitted.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Do you have additional charges for environmental fee, service fee etc?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>No we do not have additional charges<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Can our workwear go missing?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>No, all garments are fitted with RFID chip\u2019s so that we can track them and you can view this on the online portal<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Will we have a dedicated Account Manager?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, all of our customers are allocated an Account Manager<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Do you recycle garments?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, by 2025 we will recycle 100% of our textiles.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Can you help reduce our carbon footprint?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, we recycle all of our customers textiles, there is also a sustainability calculator on eLindstrom online portal which will tell you how much you have reduced it by.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                        <\/div>\n    \n\n\n<p style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><\/p>\n\n\n\n<p class=\"has-text-align-center has-h-3-font-size\" id=\"IndustrialFAQ\"><strong>Industrial Wipers FAQ<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n            <div \n            id=\"accordions-block_400a6e4f4cfb222b15df3c78dc1003b4\" \n            class=\"accordions\"\n        >\n                            \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    How frequent is the service? \n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>This is tailored to your requirements between 2 weekly and 8 weekly.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Do the wipers have swarf in them? \n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>No, through the wash process the wipers go through a metal detection to eliminate swarf.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                                \n        <div class='accordion__item'>\n            <div class='item__header'>\n            <span class='header__icon material-symbols-outlined'>add<\/span>\n                <h4 class='header__title'>\n                    Can you reduce our waste costs?\n                <\/h4>                                \n            <\/div>\n            <div class='item__content item__content--open'>\n                <div class='content__description'>\n                    <p>Yes, we will remove this waste cost for you. A site survey will be carried out and we will be able to demonstrate how much you will save.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n                        <\/div>\n    \n\n\n<p><\/p>\n\n\n\n<p style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.67%\">\n    <div id=\"contact\" class=\"hubspot-contact-form\">\n                    <h2 class=\"mt-0 !mb-5 lg:!mb-10 font-bold !text-title-small lg:!text-title-medium\">\n                Have A Question? 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