{"id":17299,"date":"2020-10-14T21:30:00","date_gmt":"2020-10-14T18:30:00","guid":{"rendered":"https:\/\/lindstromgroup.com\/tr\/?p=17299"},"modified":"2025-05-30T15:35:08","modified_gmt":"2025-05-30T12:35:08","slug":"cx-musteri-deneyimi-haftasinda-gercek-ortakliklari-kutluyoruz","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/tr\/makaleler\/cx-musteri-deneyimi-haftasinda-gercek-ortakliklari-kutluyoruz\/","title":{"rendered":"CX \u2013 M\u00fc\u015fteri Deneyimi Haftas\u0131nda ger\u00e7ek ortakl\u0131klar\u0131 kutluyoruz"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Hedefledi\u011fimiz i\u015fbirli\u011finden daha fazlas\u0131<\/h2>\n\n\n\n<p>Ekim ay\u0131n\u0131n ilk haftas\u0131 Lindstr\u00f6m\u2019de hepimiz i\u00e7in \u00f6zel bir haftad\u0131r. Bu hafta boyunca m\u00fc\u015fterilerimizle i\u015fbirli\u011fimizi daha g\u00f6r\u00fcn\u00fcr hale getirerek kutluyoruz. CX- M\u00fc\u015fteri Deneyimi Haftas\u0131 hakk\u0131nda daha fazla a\u00e7\u0131klama yapmadan \u00f6nce, t\u00fcm m\u00fc\u015fterilerimize ve ortaklar\u0131m\u0131za mutlu bir CX Haftas\u0131 diliyorum! Sizinle \u00e7al\u0131\u015fmaktan ve beraber ba\u015far\u0131l\u0131 olmaktan heyecan duyuyoruz.<\/p>\n\n\n\n<p>2018\u2019den beri her sene CX Haftalar\u0131 d\u00fczenliyoruz. CX Haftas\u0131n\u0131n amac\u0131, Lindstr\u00f6m\u2019deki m\u00fc\u015fteri deneyimi k\u00fclt\u00fcr\u00fcn\u00fc geli\u015ftirmek ve g\u00fc\u00e7lendirmek ve tabii ki m\u00fc\u015fterilerimizi kutlamak. 2019\u2019da CX Haftas\u0131 \u00f6zellikle heyecan vericiydi \u00e7\u00fcnk\u00fc m\u00fc\u015fterilerimizi ve konuk konu\u015fmac\u0131 Thomas Kolster\u2019\u0131 s\u00fcrd\u00fcr\u00fclebilir bir markan\u0131n nas\u0131l \u00fcst\u00fcn m\u00fc\u015fteri deneyimi sunabilece\u011fi konusunu incelemede bize kat\u0131lmalar\u0131 i\u00e7in a\u011f\u0131rlama \u015fans\u0131m\u0131z oldu.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Lindstr\u00f6m\u2019s CX Day 4.10.2019\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Tyvdh93iMJA?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/lindstromgroup.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>CX Haftas\u0131 2020, 5-9 Ekim tarihlerinde ger\u00e7ekle\u015ftiriliyor ve bu y\u0131l\u0131n konusu, \u00f6zellikle stratejik hedefimiz olan, istenilen ortak olma ve m\u00fc\u015fterilerimizle birlikte ba\u015far\u0131l\u0131 olma hedefimize yak\u0131n olan Ger\u00e7ek Ortakl\u0131k. &nbsp;\u015eahsen benim i\u00e7in, Ger\u00e7ek Ortakl\u0131k, ortakla ger\u00e7ekten ilgilendi\u011finiz, kendi g\u00fcndeminizde olmasa da, ihtiya\u00e7 duyulan her konuda onlara yard\u0131m etti\u011finiz anlam\u0131na gelir. Ger\u00e7ek bir ortak, kendisi i\u00e7in avantajl\u0131 olmad\u0131\u011f\u0131nda dahi destekleyendir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Gelece\u011fi birlikte anlamak<\/h3>\n\n\n\n<p>Y\u0131l \u00e7etin ge\u00e7ti. COVID-19, m\u00fc\u015fterilerimiz, ortaklar\u0131m\u0131z ve Lindstr\u00f6m olarak bizim \u00e7al\u0131\u015fma \u015feklimize bir \u00e7ok de\u011fi\u015fiklik getirdi. Bununla birlikte, pandemi ger\u00e7ek, g\u00fc\u00e7l\u00fc ve g\u00fcvenilir ortak ili\u015fkilerinin ne kadar \u00f6nemli oldu\u011funu g\u00f6sterdi. M\u00fc\u015fterileri dinlemek, anlamak, empati g\u00f6stermek ve bu zor zamanlarda yard\u0131m eli uzatmak, son zamanlarda M\u00fc\u015fteri Deneyiminin temel ta\u015f\u0131 oldu.<\/p>\n\n\n\n<p>M\u00fc\u015fterilerimiz ve i\u015fletmeleri b\u00fcy\u00fck trendlerden de etkileniyor: dijitalle\u015fme, iklim de\u011fi\u015fikli\u011fi, ya\u015flanan n\u00fcfus \u2013 bunlar sadece birka\u00e7 \u00f6rnek. M\u00fc\u015fterilerimizle birlikte ba\u015far\u0131l\u0131 olmak istedi\u011fimizden, s\u00fcrekli geli\u015fimin h\u0131zland\u0131r\u0131lmas\u0131 ve g\u00fcncel kalmak i\u00e7in s\u00fcre\u00e7lerin yenilenmesi yoluyla onlar\u0131 desteklemeliyiz. Lindstr\u00f6m Lounge toplulu\u011funun kendini adad\u0131\u011f\u0131 \u015fey tam olarak budur. Bu topluluk arac\u0131l\u0131\u011f\u0131yla, m\u00fc\u015fterilerimize gelece\u011fe dair e\u015fsiz anlay\u0131\u015flar sunarak kendi alanlar\u0131n\u0131n en iyileri olmalar\u0131n\u0131 desteklemek istiyoruz. \u00c7e\u015fitli sekt\u00f6rlerin kendine has zorluklar\u0131na dikkatimizi vererek, m\u00fc\u015fterilerimize daha iyi hizmet verebilmek i\u00e7in ihtiyac\u0131m\u0131z olan bilgileri de elde ederiz. Lindstr\u00f6m Lounge m\u00fc\u015fteri at\u00f6lyeleri, gelecek ara\u015ft\u0131rmac\u0131lar\u0131ndan gelen veriler kadar topluluk temelli anlay\u0131\u015flar\u0131 da kullan\u0131r ve sonu\u00e7lar, gelecekteki zorluklar ve f\u0131rsatlar hakk\u0131nda benzersiz perspektiflerdir.<\/p>\n\n\n\n<p>Yak\u0131n zamanda, di\u011fer Lindstr\u00f6m \u00e7al\u0131\u015fanlar\u0131 ile birlikte, seyahat end\u00fcstrisindeki kilit m\u00fc\u015fterilerimizden baz\u0131lar\u0131yla bu at\u00f6lye \u00e7al\u0131\u015fmalar\u0131ndan birine kat\u0131ld\u0131m. Birlikte, m\u00fc\u015fterinin \u015firketinin gelece\u011fini, b\u00fcy\u00fck trendlerin onu nas\u0131l de\u011fi\u015ftirebilece\u011fine dair farkl\u0131 senaryolar\u0131 tart\u0131\u015ft\u0131k ve tasavvur ettik. \u0130\u015fte bulgular\u0131mdan baz\u0131lar\u0131:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seyahat end\u00fcstrisi ciddi \u015fekilde etkilenmi\u015f olsa da, \u00f6ng\u00f6r\u00fclemeyen d\u00fcnyay\u0131 (s\u00fcrd\u00fcr\u00fclebilir bir \u015fekilde) gezme iste\u011fi hala oradad\u0131r \u2013 insanlar sadece pandeminin belirsizli\u011fi nedeniyle yolculuk yapmaktan \u00e7ekiniyorlar.<\/li>\n\n\n\n<li>\u00d6rne\u011fin seyahat s\u00f6z konusu oldu\u011funda, nihai m\u00fc\u015fteri deneyimini teminde ba\u015far\u0131l\u0131 olmak i\u00e7in, bilgilerin bir \u00e7\u0131k\u0131\u015ftan di\u011ferine gitmesini sa\u011flarken i\u015f ak\u0131\u015flar\u0131na ve dijital s\u00fcre\u00e7lere ihtiya\u00e7 vard\u0131r. Rezervasyon sistemlerinin, en ekolojik ve ekonomik \u00e7\u00f6z\u00fcmleri sa\u011flamak i\u00e7in, \u00f6rne\u011fin, \u00e7ar\u015faf tedari\u011finin planlanmas\u0131yla ba\u011flant\u0131l\u0131 olmas\u0131 gerekir.<\/li>\n\n\n\n<li>Bunlar\u0131n ikisi de deste\u011fimizi sunmaya istekli oldu\u011fumuz konulard\u0131r \u2013 biz m\u00fc\u015fterilerimizin zorluklar\u0131n \u00fcstesinden gelmelerine ve zor zamanlarda bile ba\u015far\u0131l\u0131 olmalar\u0131na yard\u0131mc\u0131 olmak istiyoruz.<\/li>\n<\/ul>\n\n\n\n<p>Bizim i\u00e7in ger\u00e7ek ortakl\u0131k, m\u00fc\u015fteriler i\u00e7in hakikaten en iyisini istemektir. Hepinize \u2013 m\u00fc\u015fterilerimiz, ortaklar\u0131m\u0131z ve Lindstr\u00f6m \u00e7al\u0131\u015fanlar\u0131 \u2013 2020\u2019de mutlu bir CX Haftas\u0131 diliyorum ve i\u015fbirli\u011finiz i\u00e7in te\u015fekk\u00fcr ederim!<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img decoding=\"async\" width=\"267\" height=\"267\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/28\/2024\/10\/Juha_Laurio_Lindstrom-Group_-CEO_square.jpg\" alt=\"\" class=\"wp-image-17301\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/28\/2024\/10\/Juha_Laurio_Lindstrom-Group_-CEO_square.jpg 267w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/28\/2024\/10\/Juha_Laurio_Lindstrom-Group_-CEO_square-150x150.jpg 150w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-purple-color has-text-color has-link-color wp-elements-25906b4834ca1ac2e5e3aca44f59280a\"><strong>Juha Laurio, CEO, Lindstr\u00f6m Group<\/strong>&nbsp;|&nbsp;14.10.2020<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ekim ay\u0131n\u0131n ilk haftas\u0131 Lindstr\u00f6m i\u00e7in \u00f6zel bir haftad\u0131r. Hafta boyunca m\u00fc\u015fterilerimizle i\u015fbirli\u011fimizi daha g\u00f6r\u00fcn\u00fcr hale getirerek kutluyoruz<\/p>\n","protected":false},"author":14,"featured_media":17302,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[13],"coauthors":[20],"class_list":["post-17299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-makaleler","tag-musterideneyimi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX \u2013 M\u00fc\u015fteri Deneyimi Haftas\u0131nda ger\u00e7ek ortakl\u0131klar\u0131 kutluyoruz - Lindstr\u00f6m Turkey<\/title>\n<meta name=\"description\" content=\"Ekim ay\u0131n\u0131n ilk haftas\u0131 Lindstr\u00f6m i\u00e7in \u00f6zel bir haftad\u0131r. 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