{"id":17944,"date":"2024-11-19T21:02:00","date_gmt":"2024-11-19T19:02:00","guid":{"rendered":"https:\/\/lindstromgroup.com\/rs\/?p=17944"},"modified":"2025-06-02T13:17:19","modified_gmt":"2025-06-02T11:17:19","slug":"osiguravanje-kvaliteta-uz-iso-9001","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/rs\/clanci\/osiguravanje-kvaliteta-uz-iso-9001\/","title":{"rendered":"Osiguravanje kvaliteta uz ISO 9001: pogled izbliza"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>ISO 9001 je globalno priznat standard za <a href=\"https:\/\/www.iso.org\/standard\/62085.html\">sisteme upravljanja kvalitetom (QMS)<\/a>. Njegova trenutno aktuelna verzija je ISO 9001:2015 i ona specificira zahteve za QMS, uklju\u010duju\u0107i:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Procese za planiranje, kontrolu i osiguranje kvaliteta<\/li>\n\n\n\n<li>Metode za pra\u0107enje i merenje performansi<\/li>\n\n\n\n<li>Smernice za dokumentaciju, internu reviziju i korektivne i preventivne mere<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"591\" height=\"709\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/QualitySysCert_ISO9001_col.jpg\" alt=\"\" class=\"wp-image-18008\" style=\"width:263px;height:auto\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/QualitySysCert_ISO9001_col.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/QualitySysCert_ISO9001_col-250x300.jpg 250w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-eda45780cf982629acda6410e400f696\">Sertifikacijom ISO 9001 demonstriramo to da dosledno pru\u017eamo proizvode i usluge koji ispunjavaju zahteve klijenata i regulative. Ovaj standard zahteva od nas da zadr\u017eimo sna\u017ean fokus na klijenta i da kontinuirano pobolj\u0161avamo na\u0161e procese kako bismo obezbedili odli\u010dno korisni\u010dko iskustvo.<\/p>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-5062d7c734de74c5466447201639dfac\">Da bismo dublje zaronili u principe ISO 9001, razgovarali smo sa <strong>Harrijem Puputtijem, direktorom kvaliteta i usagla\u0161enosti <\/strong>u Lindstr\u00f6mu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Na\u0161 holisti\u010dki pristup upravljanju kvalitetom<\/h2>\n\n\n\n<p>ISO 9001 je primenjiv na organizacije svih veli\u010dina i sektora. Devedesetih godina pro\u0161log veka bili smo me\u0111u prvim kompanijama koje su sertifikovale svoj sistem upravljanja kvalitetom u skladu sa zahtevima ISO 9000 i od tada odr\u017eavamo ovaj sertifikat.<\/p>\n\n\n\n<p>ISO 9001 je samo dokument koji nas vodi \u2014 a na na\u0161em <a href=\"https:\/\/lindstromgroup.com\/management\/\" target=\"_blank\" rel=\"noreferrer noopener\">menad\u017ement timu<\/a> je da donosi odluke u vezi sa <a href=\"https:\/\/lindstromgroup.com\/about-lindstrom\/\" target=\"_blank\" rel=\"noreferrer noopener\">strategijom, vizijom i smerom u kome \u0107e se kretati kompanija<\/a>. Harri obja\u0161njava: \u201cISO 9001 nam ne daje ni\u0161ta vi\u0161e od smernica. A sama organizacija mora da donosi i dokumentuje svoje odluke.\u201d\u00a0<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image alignfull size-full\"><img decoding=\"async\" width=\"768\" height=\"966\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/Harri-Puputti-768x966-1.jpg\" alt=\"\" class=\"wp-image-18010\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/Harri-Puputti-768x966-1.jpg 768w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/18\/2024\/11\/Harri-Puputti-768x966-1-239x300.jpg 239w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Na\u0161em sistemu upravljanja kvalitetom pristupamo holisti\u010dki, jer on podr\u017eava na\u0161u \u0161iru poslovnu strategiju. Harri prevodi definicije ovog standarda na poslovni jezik, tako da na\u0161i lideri razumeju kako nam to poma\u017ee da ostvarimo svoje strate\u0161ke ciljeve.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/lindstromgroup.com\/our-certificates\/\">Standardi sistema menad\u017ementa<\/a> su napravljeni da podr\u017ee va\u0161e poslovanje. Od vas zahtevaju da dokumentujete ono \u0161to radite, a time gradite poverenje i svest unutar kompanije. Ovo vam omoguc\u0301ava da svi radite zajedno za svoje ciljeve.<\/p>\n<cite>Harri Puputti, Direktor kvaliteta i usagla\u0161enosti<\/cite><\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Klju\u010dni principi standarda ISO 9001<\/h2>\n\n\n\n<p>ISO 9001 se zasniva na <a href=\"https:\/\/www.iso.org\/files\/live\/sites\/isoorg\/files\/store\/en\/PUB100080.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">sedam principa upravljanja kvalitetom <\/a>koji su osmi\u0161ljeni da pomognu kompanijama da profitabilno rastu, isporu\u010duju vrednost svojim klijentima i kupcima i obezbede zadovoljstvo klijenata.<\/p>\n\n\n\n<p>Harri opisuje ove principe i njihovu primenu u Lindstr\u00f6mu:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Klijenti u fokusu: <\/strong><br>Razumemo poslovne potrebe i klju\u010dne zahteve na\u0161ih klijenata. Dajemo prioritet korisni\u010dkom iskustvu, uvek slu\u0161amo povratne informacije koje dobijamo od njih i uzimamo ih u obzir.<\/li>\n\n\n\n<li><strong>Rukovodstvo: <\/strong><br>Vode\u0107i se vrednostima na\u0161e kompanije, na\u0161 najvi\u0161i menad\u017ement preuzima vo\u0111stvo u postavljanju i primeni na\u0161eg sistema upravljanja kvalitetom.<\/li>\n\n\n\n<li><strong>Anga\u017eovanost ljudi: <\/strong><br>Uz pomo\u0107 na\u0161eg odeljenja za komunikacije, obezbe\u0111ujemo da svaki zaposleni razume na\u0161e politike, procedure i smernice i kako su one povezane sa na\u0161im poslovnim ciljevima. Uklju\u010dujemo svakoga u razvoj strategije.<\/li>\n\n\n\n<li><strong>Procesni pristup: <\/strong><br>U potpunosti defini\u0161emo svoje procese, od jednog do drugog kraja, u skladu sa zahtevima ISO 9001.<\/li>\n\n\n\n<li><strong>Pobolj\u0161anje: <\/strong><br>Identifikujemo pretnje na\u0161im strate\u0161kim ciljevima i prepoznajemo prilike za rast.<\/li>\n\n\n\n<li><strong>Dono\u0161enje odluka zasnovano na dokazima: <\/strong><br>Planiramo akcije na osnovu procena u\u010dinka i drugih izvora podataka.<\/li>\n\n\n\n<li><strong>Upravljanje odnosima: <\/strong><br>Upravljamo odnosima sa svim zainteresovanim stranama, uklju\u010dujuc\u0301i dobavlja\u010de, partnere, klijente, zaposlene, organe vlasti i javne organizacije.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Harri obja\u0161njava: \u201cKada radimo u skladu sa svojim procesima, mo\u017eemo svojim klijentima da isporu\u010dimo \u010dist, dobro pripremljen tekstil, na vreme i na pravo mesto. Na\u0161i dugoro\u010dni odnosi sa partnerima i klijentima su najbolja svedo\u010danstva toga.\u201d<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-style-side-padding has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-24a295e1 wp-block-group-is-layout-constrained\" style=\"border-width:7px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-grey-100-color has-text-color has-link-color wp-elements-43c6972016f4ab70f94633b7c73fe0aa\"><strong>Farmacija u fokusu: <\/strong><br><strong>Ispunjavanje \u010dak i najstro\u017eih industrijskih zahteva<\/strong><\/h3>\n\n\n\n<p class=\"has-grey-100-color has-text-color has-link-color wp-elements-c62a33aea70ae55ad0d4593485242efd\">Razumemo kriti\u010dnu zabrinutost na\u0161ih farmaceutskih klijenata, kao \u0161to je <a href=\"https:\/\/lindstromgroup.com\/rs\/radne-uniforme\/en-14065-obezbedjivanje-mikrobioloske-bezbednosti-u-obradi-tekstila\/\" target=\"_blank\" rel=\"noreferrer noopener\">mi<\/a>k<a href=\"https:\/\/lindstromgroup.com\/rs\/radne-uniforme\/en-14065-obezbedjivanje-mikrobioloske-bezbednosti-u-obradi-tekstila\/\" target=\"_blank\" rel=\"noreferrer noopener\">robiolo\u0161ka unakrsna kontaminacija.<\/a> Zato smo razvili specijalizovane procese kako bismo osigurali da na\u0161a radna odec\u0301a ispunjava najvi\u0161e standarde \u010distoc\u0301e.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-container-core-quote-is-layout-22223934 wp-block-quote-is-layout-flow\">\n<p class=\"has-grey-100-color has-text-color has-link-color has-body-font-size wp-elements-087e530bb5e0605e4b4bccc358b65b1e\">Obla\u010denje zdravstvenih radnika jednostavno zna\u010di ispunjavanje \u010dak i onih najzahtevnijih uslova [\u2026] Danas sam siguran da je na\u0161im zaposlenima maksimalno udobno.<\/p>\n<cite>David Mendl, Direktor operacija u <a href=\"https:\/\/lindstromgroup.com\/rs\/price-nasih-klijenata\/kolekcija-radne-odece-za-apoteke-dr-max\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dr. Max apotekama<\/a><\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-container-core-quote-is-layout-22223934 wp-block-quote-is-layout-flow\">\n<p class=\"has-grey-100-color has-text-color has-link-color wp-elements-33444be1bc86b7774b859efdc02217fe\">Lindstr\u00f6m poseduje profesionalizam i duboko razumevanje specifi\u010dnih potreba farmaceutskih kompanija. Lindstr\u00f6m nam je vec\u0301 pomogao da pro\u0111emo nekoliko me\u0111unarodnih revizija, na primer, za SZO i EU GMP.<\/p>\n<cite>Mr Chen, Menad\u017eer operacija u pekin\u0161kom <a href=\"https:\/\/lindstromgroup.com\/beijing-institute-of-biological-products-focusing-on-covid-19-vaccinations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Institutu za biolo\u0161ke proizvode<\/a>.<\/cite><\/blockquote>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Uloga revizije u ostvarivanju sertifikacije po ISO 9001<\/h2>\n\n\n\n<p>Da bismo dobili ISO 9001 sertifikat, prolazimo i eksterne i interne provere. Eksterna organizacija procenjuje na\u0161 sistem upravljanja kvalitetom u odnosu na zahteve standarda. Eksterni revizori izve\u0161tavaju o pozitivnim ishodima, potencijalnim rizicima neusagla\u0161enosti i direktnim neusagla\u0161enostima. Njihovo veliko iskustvo sa drugim kompanijama omoguc\u0301ava im da ponude vredne povratne informacije i prepoznaju nivo na\u0161eg u\u010dinka.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Revizija nam poma\u017ee da sutra budemo bolja organizacija nego \u0161to smo danas. Proces revizije je razvojni alat koji osigurava na\u0161e kontinuirano pobolj\u0161anje. Va\u017eno je\u00a0da nas neko proceni, pru\u017ei nam povratne informacije i predlo\u017ei ideje za dalja pobolj\u0161anja.<\/p>\n<cite>Harri Puputti,\u00a0Direktor kvaliteta i usagla\u0161enosti<\/cite><\/blockquote>\n\n\n\n<p>Pratimo sva zapa\u017eanja revizije, vr\u0161imo analizu osnovnih uzroka i planiramo na\u0161e sledec\u0301e korake. I nakon osmi\u0161ljavanja plana, izvr\u0161avamo ga i merimo uticaj na\u0161ih akcija.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Plovidba po nadolaze\u0107em talasu propisa<\/h2>\n\n\n\n<p>Harri deli sa nama to da je usagla\u0161enost sada va\u017enija nego ikad. Ispunjavanje <a href=\"https:\/\/lindstromgroup.com\/our-certificates\/\" target=\"_blank\" rel=\"noreferrer noopener\">zahteva kvaliteta <\/a>nam poma\u017ee da razumemo i integri\u0161emo propise o odr\u017eivosti u svoje poslovanje.<\/p>\n\n\n\n<p>\u201cMoramo da pobolj\u0161amo svoje procese kako bismo osigurali uskla\u0111enost sa nadolaze\u0107im cunamijem novih evropskih propisa. A po\u0161to su klimatske promene realnost, moramo biti dobro pripremljeni.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Klimatske promene su naravno rizik, ali donose i neke moguc\u0301nosti. Na primer, na\u0161 poslovni model cirkularne ekonomije je ne\u0161to \u0161to vidimo kao priliku: mo\u017eemo da podr\u017eimo svoje klijente u borbi protiv negativnih uticaja klimatskih promena&#8220;.<\/p>\n<cite>Harri Puputti, Direktor kvaliteta i usagla\u0161enosti<\/cite><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<!-- HTML -->\n            <div\n            id=\"block_31a298ecbe8e5f615e2f6a0d01a6a6b9\"\n            class=\"banner-cta banner-cta--block_31a298ecbe8e5f615e2f6a0d01a6a6b9  relative\"\n        >\n            <div class=\"banner-cta__background\" style=\"background-color: #E52330\"><\/div>\n            <div\n                class=\"flex gap-3 min-h-[100px] content-center self-stretch flex-wrap lindstrom-container lindstrom-container--content banner-cta__content banner-cta__content--horizontal\">\n                <div class=\"flex-grow flex-shrink-0 basis-0 min-w-[270px] w-full banner-cta__text\">\n                                            <h3 class=\"font-bold mt-0 !mb-1 !text-white text-title-small\">\n                            Nudimo prilago\u0111ena re\u0161enja tekstilnih usluga za razli\u010dite industrije.                        <\/h3>\n                                                        <\/div>\n                \n                                    <div class=\"flex flex-wrap items-start gap-4\">\n                                            <div class=\"flex h-10 border-2 border-white rounded-full banner-cta__button button-outlined--white\">\n                            <a\n                                class=\"!no-underline !text-white bg-transparent py-3 px-5 pr-4 font-bold text-[15px]\/[21px] flex items-center gap-3\"\n                                href=\"https:\/\/lindstromgroup.com\/rs\/\"\n                                target=\"_blank\"\n                            >\n                                Saznajte vi\u0161e.                                         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iskustvo.<\/p>\n","protected":false},"author":14,"featured_media":17945,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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