{"id":19611,"date":"2024-06-05T11:34:18","date_gmt":"2024-06-05T10:34:18","guid":{"rendered":"https:\/\/lindstromgroup.com\/pl\/?p=19611"},"modified":"2024-10-16T19:27:43","modified_gmt":"2024-10-16T18:27:43","slug":"zapewnienie-jakosci-dzieki-iso-9001-spojrzenie-od-srodka","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/pl\/artykuly\/zapewnienie-jakosci-dzieki-iso-9001-spojrzenie-od-srodka\/","title":{"rendered":"Zapewnienie jako\u015bci dzi\u0119ki ISO 9001: Spojrzenie od \u015brodka"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><a href=\"https:\/\/lindstromgroup.com\/pl\/certyfikaty\/\">ISO 9001 <\/a>to uznawana na ca\u0142ym \u015bwiecie norma dotycz\u0105ca&nbsp;<a href=\"https:\/\/www.iso.org\/standard\/62085.html\">system\u00f3w zarz\u0105dzania jako\u015bci\u0105 (QMS)<\/a>&nbsp;. Aktualna wersja to ISO 9001:2015, kt\u00f3ra okre\u015bla wymagania dla SZJ, w tym:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Procesy planowania, kontroli i zapewniania jako\u015bci<\/li>\n\n\n\n<li>Metody monitorowania i pomiaru efektywno\u015bci<\/li>\n\n\n\n<li>Wytyczne dotycz\u0105ce dokumentacji, audytu wewn\u0119trznego oraz dzia\u0142a\u0144 koryguj\u0105cych i zapobiegawczych<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"591\" height=\"709\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/QualitySysCert_ISO9001_col.jpg\" alt=\"\" class=\"wp-image-19612\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/QualitySysCert_ISO9001_col.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/QualitySysCert_ISO9001_col-250x300.jpg 250w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-97b0f0f9df44a7be22ad6a5dff58f91c\">Certyfikat ISO 9001 pokazuje, \u017ce konsekwentnie dostarczamy produkty i us\u0142ugi, kt\u00f3re spe\u0142niaj\u0105 wymagania klient\u00f3w i przepisy. Ten standard wymaga od nas skupienia si\u0119 na kliencie i ci\u0105g\u0142ego doskonalenia naszych proces\u00f3w, aby zapewni\u0107 doskona\u0142\u0105 obs\u0142ug\u0119 klienta.<\/p>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-e87a39baf023350e4693b71533b993e8\">Aby g\u0142\u0119biej pozna\u0107 zasady ISO 9001, rozmawiali\u015bmy z&nbsp;<strong>Harrim Puputtim<\/strong>&nbsp;,&nbsp;<strong>dyrektorem ds. jako\u015bci i zgodno\u015bci<\/strong>&nbsp;w Lindstr\u00f6m.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nasze holistyczne podej\u015bcie do zarz\u0105dzania jako\u015bci\u0105&nbsp;<\/h2>\n\n\n\n<p>ISO 9001 ma zastosowanie do organizacji ka\u017cdej wielko\u015bci i ka\u017cdej bran\u017cy. W latach 90-tych byli\u015bmy jedn\u0105 z pierwszych firm, kt\u00f3ra certyfikowa\u0142a nasz system zarz\u0105dzania jako\u015bci\u0105 wed\u0142ug wymaga\u0144 normy ISO 9000 i od tego czasu utrzymujemy ten certyfikat.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/lindstromgroup.com\/pl\/artykuly\/czy-przestrzegasz-przepisow-iso\/\">ISO 9001<\/a> to po prostu dokument przewodni \u2013 do naszego zespo\u0142u kierowniczego&nbsp;nale\u017cy&nbsp;podejmowanie decyzji zwi\u0105zanych ze&nbsp;strategi\u0105, wizj\u0105 i kierunkiem firmy&nbsp;. Harri wyja\u015bnia: \u201eISO 9001 nie daje nam nic wi\u0119cej poza wytycznymi. Sama organizacja musi podejmowa\u0107 i dokumentowa\u0107 swoje decyzje.\u201d&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"814\" height=\"1024\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/Harri-Puputti-814x1024-1.jpg\" alt=\"\" class=\"wp-image-19615\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/Harri-Puputti-814x1024-1.jpg 814w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/Harri-Puputti-814x1024-1-238x300.jpg 238w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/20\/2024\/06\/Harri-Puputti-814x1024-1-768x966.jpg 768w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Do naszego systemu zarz\u0105dzania jako\u015bci\u0105 podchodzimy ca\u0142o\u015bciowo, poniewa\u017c wspiera on nasz\u0105 szersz\u0105 strategi\u0119 biznesow\u0105. Harri t\u0142umaczy definicje standardu na j\u0119zyk biznesowy, aby nasi liderzy rozumieli, w jaki spos\u00f3b pomaga on nam osi\u0105ga\u0107 nasze cele strategiczne.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-grey-25-background-color has-background is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/lindstromgroup.com\/pl\/certyfikaty\/\">Standardy system\u00f3w zarz\u0105dzania<\/a>&nbsp;zosta\u0142y stworzone, aby wspiera\u0107 Tw\u00f3j biznes. Wymagaj\u0105 dokumentowania tego, co robisz, budowania zaufania i \u015bwiadomo\u015bci w firmie. Dzi\u0119ki temu b\u0119dziecie mogli wsp\u00f3lnie pracowa\u0107 nad swoimi celami.<\/p>\n<cite>Harri Puputti, dyrektor ds. jako\u015bci i zgodno\u015bci<\/cite><\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Kluczowe zasady ISO 9001<\/h2>\n\n\n\n<p>ISO 9001 opiera si\u0119 na&nbsp;<a href=\"https:\/\/www.iso.org\/files\/live\/sites\/isoorg\/files\/store\/en\/PUB100080.pdf\">siedmiu zasadach zarz\u0105dzania jako\u015bci\u0105<\/a>&nbsp;, kt\u00f3rych zadaniem jest pomaganie firmom w rentownym rozwoju, dostarczaniu warto\u015bci klientom i zapewnianiu ich satysfakcji.<\/p>\n\n\n\n<p>Harri przedstawia te zasady i ich zastosowanie w Lindstr\u00f6m:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Koncentracja na kliencie:<\/strong><br>Rozumiemy potrzeby biznesowe i kluczowe wymagania naszych klient\u00f3w. Priorytetem jest dla nas do\u015bwiadczenie klienta, zawsze s\u0142uchaj\u0105c i bior\u0105c pod uwag\u0119 jego opinie.<\/li>\n\n\n\n<li><strong>Przyw\u00f3dztwo:<\/strong><br>Kieruj\u0105c si\u0119 warto\u015bciami naszej firmy, najwy\u017csze kierownictwo przejmuje inicjatyw\u0119 w ustalaniu i wdra\u017caniu naszego systemu zarz\u0105dzania jako\u015bci\u0105.&nbsp;<\/li>\n\n\n\n<li><strong>Zaanga\u017cowanie ludzi:<\/strong><br>Dzi\u0119ki naszemu dzia\u0142owi komunikacji upewniamy si\u0119, \u017ce ka\u017cdy pracownik rozumie nasze zasady, procedury i wytyczne oraz ich zwi\u0105zek z naszymi celami biznesowymi. Anga\u017cujemy wszystkich w rozw\u00f3j strategii.<\/li>\n\n\n\n<li><strong>Podej\u015bcie procesowe:<\/strong><br>W pe\u0142ni definiujemy nasze kompleksowe procesy zgodnie z wymaganiami ISO 9001.<\/li>\n\n\n\n<li><strong>Doskonalenie:<\/strong><br>Identyfikujemy zagro\u017cenia dla naszych cel\u00f3w strategicznych i dostrzegamy mo\u017cliwo\u015bci rozwoju.&nbsp;<\/li>\n\n\n\n<li><strong>Podejmowanie decyzji w oparciu o dowody:<\/strong><br>Planujemy dzia\u0142ania w oparciu o oceny wynik\u00f3w i inne \u017ar\u00f3d\u0142a danych.<\/li>\n\n\n\n<li><strong>Zarz\u0105dzanie relacjami:<\/strong><br>Zarz\u0105dzamy relacjami ze wszystkimi interesariuszami, w tym dostawcami, partnerami, klientami, pracownikami, organami prawnymi i organizacjami publicznymi.<\/li>\n<\/ol>\n\n\n\n<p>Harri wyja\u015bnia: \u201eDzia\u0142aj\u0105c zgodnie z naszymi procesami, mo\u017cemy dostarcza\u0107 naszym klientom czyste, dobrze przygotowane tekstylia na czas i we w\u0142a\u015bciwe miejsce. Najlepszym \u015bwiadectwem s\u0105 nasze wieloletnie relacje z partnerami i klientami.\u201d<\/p>\n\n\n<p><script src=\"https:\/\/files.cdn.leadfamly.com\/campaign\/sdk\/utilities.responsive_iframe.min.js\"><\/script><\/p>\n<p>    <iframe title=\"PL_certificates_meaning\" src=\"https:\/\/lindstrom.campaign.playable.com\/normy-odziezowe?iframe=dontbreakout\" style=\"border:none;width:100%;height:700px;\"  scrolling=\"no\" allow=\"autoplay; fullscreen\"><\/iframe><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reflektor farmaceutyczny:<\/strong><br><strong>Spe\u0142nienie nawet najbardziej wymagaj\u0105cych wymaga\u0144 bran\u017cowych&nbsp;<\/strong><\/h3>\n\n\n\n<p>Rozumiemy krytyczne obawy naszych klient\u00f3w z bran\u017cy farmaceutycznej, takie jak&nbsp;<a href=\"https:\/\/lindstromgroup.com\/pl\/artykuly\/en-14065-zapewnienie-bezpieczenstwa-mikrobiologicznego-w-przetworstwie-tekstyliow\/\">zanieczyszczenia krzy\u017cowe mikrobiologiczne.<\/a>&nbsp;Dlatego opracowali\u015bmy specjalistyczne procesy, aby zapewni\u0107, \u017ce nasza odzie\u017c robocza spe\u0142nia najwy\u017csze standardy czysto\u015bci.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-grey-25-background-color has-background is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Ubieranie pracownik\u00f3w <a href=\"https:\/\/lindstromgroup.com\/pl\/serwis\/odziez-robocza\/odziez-robocza-dla-sluzby-zdrowia\/\">s\u0142u\u017cby zdrowia<\/a> oznacza po prostu spe\u0142nienie nawet najbardziej rygorystycznych wymaga\u0144 [\u2026] Dzi\u015b mam pewno\u015b\u0107, \u017ce naszym pracownikom jest tak wygodnie, jak to tylko mo\u017cliwe.<\/p>\n<cite>David Mendl, dyrektor operacyjny&nbsp;aptek Dr. Max<\/cite><\/blockquote>\n\n\n\n<p>Lindstr\u00f6m charakteryzuje si\u0119 profesjonalizmem i dog\u0142\u0119bnym zrozumieniem specyficznych potrzeb firm farmaceutycznych. Lindstr\u00f6m pom\u00f3g\u0142 nam ju\u017c przej\u015b\u0107 kilka mi\u0119dzynarodowych audyt\u00f3w, na przyk\u0142ad dla WHO i unijnego organu GMP.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rola audytu w uzyskaniu certyfikatu ISO 9001&nbsp;<\/h2>\n\n\n\n<p>Aby uzyska\u0107 certyfikat ISO 9001, poddajemy si\u0119 audytom zewn\u0119trznym i wewn\u0119trznym. Organizacja zewn\u0119trzna ocenia nasz system zarz\u0105dzania jako\u015bci\u0105 pod k\u0105tem wymaga\u0144 normy. Audytorzy zewn\u0119trzni sk\u0142adaj\u0105 raporty na temat pozytywnych wynik\u00f3w, potencjalnego ryzyka niezgodno\u015bci i bezpo\u015brednich niezgodno\u015bci. Ich szerokie do\u015bwiadczenie we wsp\u00f3\u0142pracy z innymi firmami pozwala im przekazywa\u0107 cenne uwagi i docenia\u0107 nasz poziom wydajno\u015bci.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-grey-25-background-color has-background is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Audyty pomagaj\u0105 nam by\u0107 jutro lepsz\u0105 organizacj\u0105 ni\u017c jeste\u015bmy dzisiaj. Proces audytu jest narz\u0119dziem rozwojowym zapewniaj\u0105cym ci\u0105g\u0142e doskonalenie. Wa\u017cne jest, aby kto\u015b nas oceni\u0142, przekaza\u0142 opini\u0119 i zasugerowa\u0142 pomys\u0142y na dalsze ulepszenia.<\/p>\n<cite>Harri Puputti, dyrektor ds. jako\u015bci i zgodno\u015bci<\/cite><\/blockquote>\n\n\n\n<p>\u015aledzimy wszystkie obserwacje audytowe, przeprowadzamy analizy przyczyn \u017ar\u00f3d\u0142owych i planujemy kolejne kroki. A po ustaleniu planu realizujemy go i mierzymy wp\u0142yw naszych dzia\u0142a\u0144.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Poruszanie si\u0119 po nadchodz\u0105cej fali przepis\u00f3w&nbsp;<\/h2>\n\n\n\n<p>Harri twierdzi, \u017ce zgodno\u015b\u0107 z przepisami jest teraz wa\u017cniejsza ni\u017c kiedykolwiek. Spe\u0142nianie&nbsp;wymaga\u0144 jako\u015bciowych&nbsp;pomaga nam zrozumie\u0107 i zintegrowa\u0107 przepisy dotycz\u0105ce zr\u00f3wnowa\u017conego rozwoju w naszej dzia\u0142alno\u015bci.<\/p>\n\n\n\n<p>\u201eMusimy ulepszy\u0107 nasze procesy, aby zapewni\u0107 zgodno\u015b\u0107 z tsunami nadchodz\u0105cych nowych<a href=\"https:\/\/lindstromgroup.com\/pl\/artykuly\/nowe-prawodastwo-europejskie-zmniejszy-ilosc-odpadow-tekstynych\/\"> europejskich przepis\u00f3w<\/a>. A poniewa\u017c zmiany <a href=\"https:\/\/lindstromgroup.com\/pl\/artykuly\/postanowienia-noworoczne-na-rok-2024\/\">klimatyczne <\/a>s\u0105 rzeczywisto\u015bci\u0105, musimy by\u0107 dobrze przygotowani.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Zmiana klimatu stanowi oczywi\u015bcie ryzyko, ale niesie ze sob\u0105 tak\u017ce mo\u017cliwo\u015bci. Na przyk\u0142ad nasz&nbsp;<a href=\"https:\/\/lindstromgroup.com\/pl\/artykuly\/przewodnik-po-temacie-gospodarka-o-obiegu-zamknietym\/\">model biznesowy oparty na gospodarce o obiegu zamkni\u0119tym<\/a>&nbsp;postrzegamy jako szans\u0119: mo\u017cemy wspiera\u0107 naszych klient\u00f3w w walce z negatywnymi skutkami zmian klimatycznych.<\/p>\n<cite>Harri Puputti, dyrektor ds. jako\u015bci i zgodno\u015bci<\/cite><\/blockquote>\n\n\n\n    <div id=\"hubspot-contact-form-block_72440ea50216f7fe79e44028931f073b\" class=\"hubspot-contact-form\">\n                    <h3 class=\"mt-0 !mb-5 lg:!mb-10 font-bold !text-title-small\">\n                Profesjonalna odzie\u017c robocza, maty i czy\u015bciwa &#8211; dostarczone prosto do Twojej firmy.            <\/h3>\n        \n                    <p class=\"!-mt-4 lg:!-mt-8 !mb-5 lg:!mb-10 !text-body-small\">\n                Zam\u00f3w bezp\u0142atn\u0105 konsultacj\u0119 ju\u017c dzi\u015b! Wype\u0142nij formularz poni\u017cej lub zadzwo\u0144: 22 614-24-05            <\/p>\n        \n        <div class=\"form-wrapper\"><\/div>\n        <div class=\"editor-message\">\n            Please set a valid form ID.\n        <\/div>\n    <\/div>\n\n<script>\n    \/**\n     * Generate dynamic init form function name to prevent it get re-initialized if there are multiple forms in a page\n     *\/\n    function initForm_69f310a9d4a5b() {\n        \/\/ retry until hubspot script is initialized\n        if (typeof hbspt !== \"undefined\") {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"2758505\",\n                formId: \"23183be9-8980-45a2-81ba-cddd25a15a46\",\n                target: `#hubspot-contact-form-block_72440ea50216f7fe79e44028931f073b .form-wrapper`,\n                onFormReady: (arg) => {\n                    const hasFeaturedField = 0;\n                    if (!hasFeaturedField) {\n                        return\n                    }\n    \n                    \/\/ in case the featured field is not available in the form\n                    const featuredField = document.querySelector(`#hubspot-contact-form-block_72440ea50216f7fe79e44028931f073b .none`);\n                    if (!featuredField) {\n                        return\n                    }\n    \n                    \/\/ only support checkbox field for now\n                    convertCheckboxFeaturedField(featuredField)                \n                }\n            });\n            return;\n        }\n\n        setTimeout(initForm_69f310a9d4a5b, 250);\n    }\n\n    function convertCheckboxFeaturedField(featuredField) {\n        const fieldsetWrapper = featuredField.parentElement\n        \n        \/\/ add the featured field class to the wrapper fieldset element\n        \/\/ transform the featured field's UI via CSS\n        fieldsetWrapper.classList.add('featured-field')\n\n        \/\/ calculate and add enough space to display the featured field on top of the form\n        calculateFeaturedFieldSize(fieldsetWrapper)\n        window.addEventListener('resize', () => {\n            calculateFeaturedFieldSize(fieldsetWrapper)\n        })\n    }\n    \n    function calculateFeaturedFieldSize (fieldsetWrapper) {\n        fieldsetWrapper\n            .closest('.hubspot-contact-form--has-featured-field')\n            .style\n            .paddingTop = fieldsetWrapper.offsetHeight + 50 + 'px';\n    }    \n\n    initForm_69f310a9d4a5b();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>ISO 9001 to uznawana na ca\u0142ym \u015bwiecie norma dotycz\u0105ca&nbsp;system\u00f3w zarz\u0105dzania jako\u015bci\u0105 (QMS)&nbsp;. Aktualna wersja to ISO 9001:2015, kt\u00f3ra okre\u015bla wymagania dla SZJ, w tym: Certyfikat&#8230;<\/p>\n","protected":false},"author":14,"featured_media":19618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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