{"id":16905,"date":"2020-07-20T11:30:00","date_gmt":"2020-07-20T09:30:00","guid":{"rendered":"https:\/\/lindstromgroup.com\/lt\/?p=16905"},"modified":"2024-05-01T11:41:59","modified_gmt":"2024-05-01T09:41:59","slug":"rupinimasis-per-mokymosi-dziaugsma","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/lt\/straipsniai\/rupinimasis-per-mokymosi-dziaugsma\/","title":{"rendered":"R\u016bpinimasis per mokymosi d\u017eiaugsm\u0105"},"content":{"rendered":"\n

\u012esitrauk\u0119 darbuotojai \u2013 m\u016bs\u0173 kelias \u012f s\u0117km\u0119. \u201eLindstr\u00f6m\u201d darbo pob\u016bdis ir kult\u016bra u\u017etikrina r\u016bpinim\u0105si vieni kitais, klientais ir partneriais.<\/p>\n\n\n\n

\u201eR\u016bpinimasis\u201c \u2013 mums rei\u0161kia konkre\u010di\u0173 veiksm\u0173 \u012fgyvendinim\u0105, pasitelkiant specifiniais \u012fg\u016bd\u017eiais. Tod\u0117l 2018 metais \u201eLindstr\u00f6m\u201d prad\u0117jo savo \u201eWe Care\u201c lyderyst\u0117s program\u0105, skirt\u0105 vadov\u0173 treniravimui. Mes skatiname darbuotojus i\u0161 vis\u0173 \u0161ali\u0173, kuriose vykdoma \u201eLindstr\u00f6m\u201d veikla, i\u0161likti smalsiems ir nuolatos tobulinti savo \u012fg\u016bd\u017eius. \u017demiau pateikiami du puik\u016bs m\u016bs\u0173 vidini\u0173 mokymo program\u0173 pavyzd\u017eiai, skirti komunikacijos ir pardavim\u0173 \u012fg\u016bd\u017ei\u0173 tobulinimui.<\/p>\n\n\n\n

Komunikacijos \u012fg\u016bd\u017eiai: klient\u0173 aptarnavimo gerinimas Indijoje<\/h3>\n\n\n\n

Nepaisant intensyvios dirbtinio intelekto ir robotikos konkurencijos \u0161iuolaikiniame pasaulyje, vis dar svarbu pl\u0117toti darbuotoj\u0173 komunikacijos \u012fg\u016bd\u017eius. Vykdydami lyderyst\u0117s program\u0105 \u201eWe Care\u201c, m\u016bs\u0173 bendradarbiai Indijoje sureng\u0117 entuziasting\u0105 susirinkim\u0105, siekiant i\u0161siai\u0161kinti, ko reikia klient\u0173 l\u016bkes\u010diams vir\u0161yti. Renginyje dalyvavo darbuotojai i\u0161 skirting\u0173 pozicij\u0173, o tai padidino kry\u017eminio funkcinio mokymosi galimybes.<\/p>\n\n\n\n

Apmokym\u0173 modul\u012f sudar\u0117 greitas kursas i\u0161 tem\u0173, kaip individualus tobul\u0117jimas, darbo santyki\u0173 valdymas ir komandos formavimas vykdant bendradarbiavimo veikl\u0105. Kurso metu buvo ugdomas pasitik\u0117jimas vieni kitu, leid\u017eiantis dalyviams jaustis patogiai. Atlikus \u0161i\u0105 program\u0105, mokymasis t\u0119s\u0117si net ir u\u017e kurso rib\u0173 \u2013 dalyviai buvo pakviesti \u012f grupin\u012f pokalb\u012f, kuriame nuolatos diskutuojama ir dalinamasi id\u0117jomis, i\u0161moktos informacijos visapusi\u0161kam panaudojimui kasdieniame darbe.<\/p>\n\n\n\n

Pardavim\u0173 \u012fg\u016bd\u017eiai: dalinimasis tuo, kas veikia<\/h3>\n\n\n\n

\u201eLindstr\u00f6m\u201d komanda, tvirtai tiki, kad informacijos dalinimasis \u2013 geriausias b\u016bdas mokytis. 2016 metais pristat\u0117me apmokymus, kuri\u0173 metu patyr\u0119 ir gerai \u017einomi dizaino kilim\u0117li\u0173 bei darbo drabu\u017ei\u0173 pardavim\u0173 specialistai apmok\u0117 naujus \u0161ios srities ekspertus. Apmokymai buvo suskirstyti \u012f dvi programas \u2013 \u201eKilim\u0117li\u0173 karaliai\u201c ir \u201eGeriausia darbo drabu\u017ei\u0173 apranga\u201c. Per pastaruosius du metus, 80 % vis\u0173 nauj\u0173 \u201eLindstr\u00f6m\u201d \u00a0pardavim\u0173 darbuotoj\u0173 dalyvavo \u0161iuose mokymuose.<\/p>\n\n\n\n

Puik\u016bs rezultatai paskatino mus pl\u0117sti \u0161i\u0105 id\u0117j\u0105 ir taip gim\u0117 nauja programa \u2013 \u201e\u0160vietimo s\u0105junga\u201c. Mes surinkome apie 40 pardavim\u0173 ekspert\u0173 i\u0161, kad \u0161ie pasidalint\u0173 savo ne\u012fkainojama patirtimi ir suskirst\u0117me juos \u012f keturias grupes:<\/p>\n\n\n\n

    \n
  1. Treneriai \u2013 ekspertai, kurie jau turi mokym\u0173 vedimo patirties ir palaiko nauj\u0173 program\u0173 k\u016brim\u0105. Pavyzd\u017eiui, m\u016bs\u0173 Rusijos viceprezidentas Nikolajus Stotyka, kuris suk\u016br\u0117 \u201eLindstr\u00f6m Vadybos\u201c mokymus.<\/li>\n\n\n\n
  2. Pagalbininkai \u2013 b\u016bsimi treneriai, kurie dar neturi reikiam\u0173 \u012fg\u016bd\u017ei\u0173, ta\u010diau siekia jais tapti.<\/li>\n\n\n\n
  3. Moderatoriai \u2013 internetini\u0173 video pamok\u0173 ar \u201evlog\u0173\u201c k\u016br\u0117jai.<\/li>\n\n\n\n
  4. Apmokym\u0173 treneriai \u2013 ekspertai, kurie apmoko b\u016bsimus pardavim\u0173 darbuotojus m\u016bs\u0173 pasauliniuose ir vietiniuose pardavim\u0173 mokymo programose.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    \u012esitrauk\u0119 darbuotojai \u2013 m\u016bs\u0173 kelias \u012f s\u0117km\u0119. \u201eLindstr\u00f6m\u201d darbo pob\u016bdis ir kult\u016bra u\u017etikrina r\u016bpinim\u0105si vieni kitais, klientais ir partneriais. \u201eR\u016bpinimasis\u201c \u2013 mums rei\u0161kia konkre\u010di\u0173 veiksm\u0173…<\/p>\n","protected":false},"author":65,"featured_media":16906,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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