{"id":19533,"date":"2025-03-10T17:18:13","date_gmt":"2025-03-10T11:48:13","guid":{"rendered":"https:\/\/lindstromgroup.com\/in\/?p=19533"},"modified":"2025-05-26T17:10:01","modified_gmt":"2025-05-26T11:40:01","slug":"ensuring-quality-with-iso-9001","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/in\/articles\/ensuring-quality-with-iso-9001\/","title":{"rendered":"Ensuring quality with ISO 9001: An inside look"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>ISO 9001 is a globally recognised standard for <a href=\"https:\/\/www.iso.org\/standard\/62085.html\">quality management systems (QMS)<\/a>. The current version is ISO 9001:2015, and it specifies the requirements for a QMS, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processes for quality planning, control, and assurance<\/li>\n\n\n\n<li>Methods for monitoring and measuring performance<\/li>\n\n\n\n<li>Guidelines for documentation, internal auditing, and corrective &amp; preventive action<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"591\" height=\"709\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/QualitySysCert_ISO9001_col.jpg\" alt=\"ISO 9001 for quality management at Lindstr\u00f6m \" class=\"wp-image-19562\" style=\"width:263px;height:auto\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/QualitySysCert_ISO9001_col.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/QualitySysCert_ISO9001_col-250x300.jpg 250w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-351c5b26d5f0c0f0ba5cbdb7a21f2ca0\">With ISO 9001 certification, we demonstrate that we consistently provide products and services that meet customer and regulatory requirements. This standard requires us to maintain a strong customer focus and continuously improve our processes to ensure an excellent customer experience.<br><br>To dive deeper into the principles of ISO 9001, we spoke with <strong>Harri Puputti<\/strong>, <strong>Director of Quality and Compliance <\/strong>at Lindstr\u00f6m.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our holistic approach to quality management&nbsp;<\/h2>\n\n\n\n<p>ISO 9001 applies to organisations of all sizes and sectors. In the 1990s, we were among the first companies to certify our quality management system according to ISO 9000 requirements, and we\u2019ve been maintaining this certification ever since.&nbsp;<\/p>\n\n\n\n<p>ISO 9001 is simply a guiding document\u2014it\u2019s up to our <a href=\"https:\/\/lindstromgroup.com\/management\/\">management team<\/a> to make decisions related to the <a href=\"https:\/\/lindstromgroup.com\/about-lindstrom\/\">company strategy, vision, and direction<\/a>. Harri explains: \u201cISO 9001 doesn\u2019t give us anything more than guidelines. The organisation itself must make and document their decisions.\u201d&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"768\" height=\"966\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/Harri-Puputti-768x966-1.jpg\" alt=\"Harri Puputti from Lindstr\u00f6m Group\" class=\"wp-image-19561\" style=\"width:298px;height:auto\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/Harri-Puputti-768x966-1.jpg 768w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/Harri-Puputti-768x966-1-239x300.jpg 239w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>We take a holistic approach with our quality management system, as it supports our broader business strategy. Harri translates the standard&#8217;s definitions into business language so that our leaders understand how it helps us achieve our strategic goals.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/lindstromgroup.com\/our-certificates\/\">Management system standards<\/a> are built to support your business. They require you to document what you\u2019re doing, building trust and awareness within the company. This enables you to work together for your goals.<\/p>\n<cite>Harri Puputti, Director of Quality and Compliance<\/cite><\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The key principles of ISO 9001<\/h2>\n\n\n\n<p>ISO 9001 is based on <a href=\"https:\/\/www.iso.org\/files\/live\/sites\/isoorg\/files\/store\/en\/PUB100080.pdf\">seven quality management principles <\/a>designed to help companies grow profitably, deliver value to customers, and ensure customer satisfaction.<\/p>\n\n\n\n<p>Harri outlines these principles and their application at Lindstr\u00f6m:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Customer focus: <\/strong><br>We understand our customers\u2019 business needs and key requirements. We prioritise the customer experience, always listening to and considering their feedback.<\/li>\n\n\n\n<li><strong>Leadership: <\/strong><br>Guided by our company values, our top management takes the lead in setting and implementing our quality management system.&nbsp;<\/li>\n\n\n\n<li><strong>Engagement of people: <\/strong><br>With our communications department, we ensure every employee understands our policies, procedures, and guidelines and their connection to our business objectives. We involve everyone in strategy development.<\/li>\n\n\n\n<li><strong>Process approach: <\/strong><br>We fully define our end-to-end processes in compliance with ISO 9001 requirements.<\/li>\n\n\n\n<li><strong>Improvement: <\/strong><br>We identify threats to our strategic goals and recognize growth opportunities.&nbsp;<\/li>\n\n\n\n<li><strong>Evidence-based decision making: <\/strong><br>We plan actions based on performance evaluations and other data sources.<\/li>\n\n\n\n<li><strong>Relationship management: <\/strong><br>We manage relationships with all stakeholders, including suppliers, partners, customers, employees, legal authorities, and public organisations.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Harri explains: \u201cWhen we operate according to our processes, we can deliver clean, well-prepared textiles to our customers on time and to the right place. Our long-term relationships with partners and customers are the best testimonies.\u201d<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-style-side-padding has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-24a295e1 wp-block-group-is-layout-constrained\" style=\"border-width:7px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-grey-100-color has-text-color has-link-color wp-elements-59ccf856a9e913906b2269435f46aca3\"><strong>Pharmaceutical spotlight: <\/strong><br><strong>Meeting even the most demanding industry requirements&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"has-grey-100-color has-text-color has-link-color wp-elements-12529de71b27c34f1250c5b38ac8ac7d\">We understand the critical concerns of our pharmaceutical clients, such as <a href=\"https:\/\/lindstromgroup.com\/en-14065-ensuring-microbiological-safety-in-textile-processing\/\">microbiological cross-contamination.<\/a> That&#8217;s why we&#8217;ve developed specialised processes to ensure our workwear meets the highest standards of cleanliness.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-container-core-quote-is-layout-22223934 wp-block-quote-is-layout-flow\">\n<p class=\"has-grey-100-color has-text-color has-link-color has-body-font-size wp-elements-63d4ee09ef4c688ea3f23a37243f2820\">Dressing healthcare professionals simply means meeting even the most demanding requirements [&#8230;] Today, I am sure that our employees are as comfortable as possible.<\/p>\n<cite>David Mendl, Operations Director at <a href=\"https:\/\/lindstromgroup.com\/workwear-for-dr-max-pharmacies\/\">Dr. Max pharmacies<\/a><\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-container-core-quote-is-layout-22223934 wp-block-quote-is-layout-flow\">\n<p class=\"has-grey-100-color has-text-color has-link-color wp-elements-43bd29d186ffb69f75003c29ecc49b7c\">Lindstr\u00f6m has professionalism and in-depth understanding of pharmaceutical companies\u2019 specific needs. Lindstr\u00f6m has already helped us to pass several international audits, for example, for WHO and the EU GMP authority.<\/p>\n<cite>Mr Chen, Operation Manager at <a href=\"https:\/\/lindstromgroup.com\/beijing-institute-of-biological-products-focusing-on-covid-19-vaccinations\/\">Beijing Institute of Biological Products&nbsp;<\/a><\/cite><\/blockquote>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The role of auditing in achieving ISO 9001 certification&nbsp;<\/h2>\n\n\n\n<p>To achieve ISO 9001 certification, we undergo both external and internal audits. A third-party organisation evaluates our quality management system against the standard&#8217;s requirements. The external auditors report on positive outcomes, potential risks of non-compliance, and direct non-compliances. Their wide experience with other companies allows them to offer valuable feedback and recognise our performance level.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Auditing supports us to be a better organisation tomorrow than we are today. The auditing process is a development tool to ensure our continuous improvement. It\u2019s important&nbsp; to have someone evaluate us, provide feedback, and suggest ideas for further improvement.<\/p>\n<cite>Harri Puputti,&nbsp;Director of Quality and Compliance<\/cite><\/blockquote>\n\n\n\n<p>We track all audit observations, perform root cause analyses, and plan our next steps. And after setting the plan, we execute it and measure the impact of our actions.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Navigating the coming wave of regulations&nbsp;<\/h2>\n\n\n\n<p>Harri shares that compliance is now more important than ever. Meeting <a href=\"https:\/\/lindstromgroup.com\/our-certificates\/\">quality requirements <\/a>helps us understand and integrate sustainability regulations into our business.<\/p>\n\n\n\n<p>\u201cWe need to enhance our processes to ensure our compliance with the tsunami of new European regulations coming. And with climate change being a reality, we must be well prepared.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Climate change is of course a risk, but it also brings opportunities. For example, our <a href=\"https:\/\/lindstromgroup.com\/circularity-in-textiles-our-circular-economy-business-model\/\">circular economy business model <\/a>is something that we see as an opportunity: we can support our customers to fight against the negative impacts of climate change.<\/p>\n<cite>Harri Puputti, Director of Quality and Compliance<\/cite><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n    <div \n        id=\"cta-with-image-block_272fcb15581528e1ee73fa9cf547c850\" \n        class=\"cta-with-image\"\n    >\n        <div class=\"cta__content\" style=\"color: #222222; background-color: #ffffff\">\n            <div class=\"content__title\">We take care of your textile needs<\/div>\n            <div class=\"content__description\">While you focus on what you do best: running your business.<\/div>\n            <div class=\"content__button-links\">\n                                    <div class=\"button-link\">\n                        <a \n                            href=\"https:\/\/lindstromgroup.com\/in\/services\/\" \n                            style=\"background-color: #e52330; color: #FFFFFF; border: 2px solid \"\n                        >\n                            Rent textiles.                         <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n        <div class=\"cta__image\"><img decoding=\"async\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/19\/2025\/02\/20231108_Lindstrom_0845-1-1024x445.jpg\" alt=\"\" \/><\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn the essentials of EN 14065, including its role in ensuring the microbiological cleanliness of textiles.<\/p>\n","protected":false},"author":14,"featured_media":19534,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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