{"id":19456,"date":"2025-03-03T13:44:12","date_gmt":"2025-03-03T12:44:12","guid":{"rendered":"https:\/\/lindstromgroup.com\/hu\/?p=19456"},"modified":"2025-03-03T14:04:45","modified_gmt":"2025-03-03T13:04:45","slug":"minosegbiztositas-az-iso-9001-segitsegevel-bepillantas-a-kulisszak-moge-lindstrom-group","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/hu\/cikkek\/minosegbiztositas-az-iso-9001-segitsegevel-bepillantas-a-kulisszak-moge-lindstrom-group\/","title":{"rendered":"Min\u0151s\u00e9gbiztos\u00edt\u00e1s az ISO 9001 seg\u00edts\u00e9g\u00e9vel: Bepillant\u00e1s a kulissz\u00e1k m\u00f6g\u00e9 \u2013 Lindstr\u00f6m Group"},"content":{"rendered":"\n<p><a href=\"https:\/\/lindstromgroup.com\/hu\/cikkek\/iso-14001-kornyezetvedelmi-szabvanyunk-a-fenntarthato-jovoert\/\">ISO 14001<\/a> \u00e9s <a href=\"https:\/\/lindstromgroup.com\/hu\/cikkek\/iso-45001-egeszsegvedelem-es-biztonsag\/\">ISO 45001<\/a> tan\u00fas\u00edtv\u00e1nyaink mellett a Lindstr\u00f6m c\u00e9gcsoport rendelkezik ISO 9001 min\u0151s\u00edt\u00e9ssel is. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:31% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"591\" height=\"709\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/QualitySysCert_ISO9001_col.jpg\" alt=\"ISO 9001 tanus\u00edtv\u00e1ny - DNV\" class=\"wp-image-19458 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/QualitySysCert_ISO9001_col.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/QualitySysCert_ISO9001_col-250x300.jpg 250w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><em>Az ISO 9001 a min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszerek (QMS) vil\u00e1gszerte elismert szabv\u00e1nya.<\/em> <em>A jelenlegi verzi\u00f3, az ISO 9001:2015, meghat\u00e1rozza a QMS k\u00f6vetelm\u00e9nyeit, t\u00f6bbek k\u00f6z\u00f6tt:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Min\u0151s\u00e9gtervez\u00e9si, ellen\u0151rz\u00e9si \u00e9s biztos\u00edt\u00e1si folyamatokat<\/em><\/li>\n\n\n\n<li><em>Teljes\u00edtm\u00e9nyfigyel\u00e9si \u00e9s m\u00e9r\u00e9si m\u00f3dszereket<\/em><\/li>\n\n\n\n<li><em>Dokument\u00e1ci\u00f3s, bels\u0151 audit\u00e1l\u00e1si, valamint korrekci\u00f3s \u00e9s megel\u0151z\u0151 int\u00e9zked\u00e9sek ir\u00e1nyelveit<\/em><br><\/li>\n<\/ul>\n\n\n\n<p><em>Az ISO 9001 tan\u00fas\u00edtv\u00e1nnyal bizony\u00edtjuk, hogy k\u00f6vetkezetesen olyan term\u00e9keket \u00e9s szolg\u00e1ltat\u00e1sokat ny\u00fajtunk, amelyek megfelelnek az \u00fcgyfelek \u00e9s a szab\u00e1lyoz\u00e1si k\u00f6vetelm\u00e9nyeknek. Ez a szabv\u00e1ny megk\u00f6veteli t\u0151l\u00fcnk, hogy er\u0151s \u00fcgyf\u00e9lk\u00f6zpont\u00fas\u00e1got tartsunk fenn, \u00e9s folyamatosan fejlessz\u00fck folyamataikat, hogy kiv\u00e1l\u00f3 \u00fcgyf\u00e9l\u00e9lm\u00e9nyt biztos\u00edtsunk.<\/em><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><em>\u00c1tfog\u00f3 megk\u00f6zel\u00edt\u00e9s\u00fcnk a min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1sban<\/em><\/strong><\/h2>\n\n\n\n<p><em>Az ISO 9001 minden m\u00e9ret\u0171 \u00e9s \u00e1gazat\u00fa szervezetre alkalmazhat\u00f3. Az 1990-es \u00e9vekben az els\u0151k k\u00f6z\u00f6tt voltunk, akik min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszer\u00fcket az ISO 9000 el\u0151\u00edr\u00e1sai szerint tan\u00fas\u00edtott\u00e1k, \u00e9s az\u00f3ta is folyamatosan fenntartjuk ezt a tan\u00fas\u00edtv\u00e1nyt.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><em>Az ISO 9001 nem el\u0151\u00edr\u00e1sokat ad, hanem \u00fatmutat\u00e1st \u2013 a menedzsment csapat feladata, hogy d\u00f6nt\u00e9seket hozzon a v\u00e1llalat strat\u00e9gi\u00e1j\u00e1r\u00f3l, v\u00edzi\u00f3j\u00e1r\u00f3l \u00e9s ir\u00e1nyvonal\u00e1r\u00f3l. Harri Puputti, a Lindstr\u00f6m Min\u0151s\u00e9g \u00e9s Megfelel\u0151s\u00e9g igazgat\u00f3ja, \u00edgy fogalmaz:<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eAz ISO 9001 nem ad nek\u00fcnk semmi m\u00e1st, mint ir\u00e1nyelveket. Maga a szervezet hozza meg \u00e9s dokument\u00e1lja a saj\u00e1t d\u00f6nt\u00e9seit.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p><em>A min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszer\u00fcnk szervesen t\u00e1mogatja \u00fczleti strat\u00e9gi\u00e1nkat. Harri a szabv\u00e1ny defin\u00edci\u00f3it \u00fczleti nyelvre ford\u00edtja, hogy vezet\u0151ink meg\u00e9rts\u00e9k, hogyan seg\u00edti ez c\u00e9ljaink el\u00e9r\u00e9s\u00e9t.<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eA menedzsment rendszerszabv\u00e1nyokat az\u00e9rt hozt\u00e1k l\u00e9tre, hogy t\u00e1mogass\u00e1k az \u00fczleti m\u0171k\u00f6d\u00e9st. Megk\u00f6vetelik, hogy dokument\u00e1ld a folyamataidat, ez\u00e1ltal n\u00f6velve a v\u00e1llalaton bel\u00fcli bizalmat \u00e9s tudatoss\u00e1got. \u00cdgy mindenki egy k\u00f6z\u00f6s c\u00e9l\u00e9rt dolgozhat.\u201d<br>\u2014 Harri Puputti, Min\u0151s\u00e9g \u00e9s Megfelel\u0151s\u00e9g igazgat\u00f3<\/em><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><em>Az ISO 9001 alapelvei<\/em><\/strong><\/h2>\n\n\n\n<p><em>Az ISO 9001 h\u00e9t min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si elven alapul, amelyek c\u00e9lja a v\u00e1llalatok nyeres\u00e9ges n\u00f6veked\u00e9s\u00e9nek t\u00e1mogat\u00e1sa, az \u00fcgyf\u00e9l\u00e9rt\u00e9k biztos\u00edt\u00e1sa \u00e9s az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9g garant\u00e1l\u00e1sa. Harri ismerteti ezeket az alapelveket, \u00e9s hogy hogyan alkalmazzuk \u0151ket a Lindstr\u00f6mn\u00e9l:<\/em><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong><em>\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g<\/em><\/strong>: <em>Meg\u00e9rtj\u00fck \u00fcgyfeleink \u00fczleti ig\u00e9nyeit \u00e9s legfontosabb k\u00f6vetelm\u00e9nyeit. Az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt helyezz\u00fck el\u0151t\u00e9rbe, folyamatosan figyelve \u00e9s figyelembe v\u00e9ve visszajelz\u00e9seiket.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong><em>Vezet\u00e9s:<\/em><\/strong> <em>Vezet\u0151s\u00e9g\u00fcnk a v\u00e1llalati \u00e9rt\u00e9kek ment\u00e9n vezeti \u00e9s hajtja v\u00e9gre min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszer\u00fcnket.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong><em>Munkat\u00e1rsak bevon\u00e1sa:<\/em><\/strong> <em>Kommunik\u00e1ci\u00f3s oszt\u00e1lyunk biztos\u00edtja, hogy minden alkalmazott \u00e9rtse a szab\u00e1lyzatokat, elj\u00e1r\u00e1sokat \u00e9s ir\u00e1nymutat\u00e1sokat, valamint azok kapcsolat\u00e1t \u00fczleti c\u00e9ljainkkal. Mindenkit bevonunk a strat\u00e9giai fejleszt\u00e9sbe.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong><em>Folyamatszeml\u00e9let:<\/em><\/strong> <em>Teljes m\u00e9rt\u00e9kben meghat\u00e1rozzuk a v\u00e9gpontt\u00f3l v\u00e9gpontig terjed\u0151 folyamataikat az ISO 9001 k\u00f6vetelm\u00e9nyeivel \u00f6sszhangban.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong><em>Folyamatos fejleszt\u00e9s:<\/em><\/strong> <em>Azonos\u00edtjuk a strat\u00e9giai c\u00e9ljainkat vesz\u00e9lyeztet\u0151 kock\u00e1zatokat \u00e9s felismerj\u00fck a n\u00f6veked\u00e9si lehet\u0151s\u00e9geket.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong><em>Bizony\u00edt\u00e9kokon alapul\u00f3 d\u00f6nt\u00e9shozatal:<\/em><\/strong> <em>A teljes\u00edtm\u00e9ny\u00e9rt\u00e9kel\u00e9sek \u00e9s egy\u00e9b adatforr\u00e1sok alapj\u00e1n tervezz\u00fck meg tev\u00e9kenys\u00e9geinket.<\/em><\/li>\n<\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><strong><em>Kapcsolatok kezel\u00e9se:<\/em><\/strong> <em>Kezelj\u00fck kapcsolatainkat minden \u00e9rintett f\u00e9llel, bele\u00e9rtve a besz\u00e1ll\u00edt\u00f3kat, partnereket, \u00fcgyfeleket, alkalmazottakat, hat\u00f3s\u00e1gokat \u00e9s k\u00f6zint\u00e9zm\u00e9nyeket.<\/em><\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eHa a folyamataink szerint m\u0171k\u00f6d\u00fcnk, akkor id\u0151ben \u00e9s megfelel\u0151 helyre tudjuk sz\u00e1ll\u00edtani a tiszta, j\u00f3l el\u0151k\u00e9sz\u00edtett text\u00edli\u00e1kat \u00fcgyfeleinknek. Hossz\u00fa t\u00e1v\u00fa kapcsolatok partnereinkkel \u00e9s \u00fcgyfeleinkkel a legjobb bizony\u00edt\u00e9kaink.\u201d<br>\u2014 Harri Puputti<\/em><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><em>Az audit\u00e1l\u00e1s szerepe az ISO 9001 tan\u00fas\u00edt\u00e1s el\u00e9r\u00e9s\u00e9ben<\/em><\/strong><\/h2>\n\n\n\n<p><em>Az ISO 9001 tan\u00fas\u00edt\u00e1s el\u00e9r\u00e9s\u00e9hez k\u00fcls\u0151 \u00e9s bels\u0151 auditokon es\u00fcnk \u00e1t. Egy f\u00fcggetlen szervezet \u00e9rt\u00e9keli min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszer\u00fcnket a szabv\u00e1ny k\u00f6vetelm\u00e9nyei alapj\u00e1n. A k\u00fcls\u0151 auditorok jelent\u00e9st k\u00e9sz\u00edtenek az er\u0151ss\u00e9gekr\u0151l, a lehets\u00e9ges kock\u00e1zatokr\u00f3l \u00e9s a nem-megfelel\u0151s\u00e9gekr\u0151l.<\/em><\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 35%\"><div class=\"wp-block-media-text__content\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eAz audit\u00e1l\u00e1s seg\u00edt abban, hogy holnap egy jobb szervezet legy\u00fcnk, mint ma. Az audit\u00e1l\u00e1si folyamat egy fejleszt\u00e9si eszk\u00f6z, amely biztos\u00edtja a folyamatos fejl\u0151d\u00e9s\u00fcnket.\u201d<br>\u2014 Harri Puputti<\/em><\/p>\n<\/blockquote>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"768\" height=\"966\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/Harri-Puputti-768x966-1.jpg\" alt=\"Harri Puputti, Lindstr\u00f6m \" class=\"wp-image-19459 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/Harri-Puputti-768x966-1.jpg 768w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/24\/2025\/03\/Harri-Puputti-768x966-1-239x300.jpg 239w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Felk\u00e9sz\u00fcl\u00e9s a j\u00f6v\u0151beli szab\u00e1lyoz\u00e1sokra<\/h2>\n\n\n\n<p><em>Harri szerint a megfelel\u0151s\u00e9g fontosabb, mint valaha. A min\u0151s\u00e9gi k\u00f6vetelm\u00e9nyek teljes\u00edt\u00e9se seg\u00edt a <a href=\"https:\/\/lindstromgroup.com\/hu\/felelossegvallalas\/\">fenntarthat\u00f3s\u00e1gi<\/a> szab\u00e1lyoz\u00e1sok be\u00e9p\u00edt\u00e9s\u00e9ben.<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eFel kell k\u00e9sz\u00fcln\u00fcnk az egyre n\u00f6vekv\u0151 eur\u00f3pai szab\u00e1lyoz\u00e1sokra. Az \u00e9ghajlatv\u00e1ltoz\u00e1s kock\u00e1zat, de egyben lehet\u0151s\u00e9g is. P\u00e9ld\u00e1ul k\u00f6rforg\u00e1sos gazdas\u00e1gi modell\u00fcnk seg\u00edthet \u00fcgyfeleinknek a kl\u00edmav\u00e1ltoz\u00e1s negat\u00edv hat\u00e1saival szemben.\u201d<br>\u2014 Harri Puputti<\/em><\/p>\n<\/blockquote>\n\n\n\n<!-- HTML -->\n            <div\n            id=\"block_9b04d102486830b09f21c9625fbd7bd1\"\n            class=\"banner-cta banner-cta--block_9b04d102486830b09f21c9625fbd7bd1  relative\"\n        >\n            <div class=\"banner-cta__background\" style=\"background-color: #006f86\"><\/div>\n            <div\n                class=\"flex gap-3 min-h-[100px] content-center self-stretch flex-wrap lindstrom-container lindstrom-container--content banner-cta__content banner-cta__content--horizontal\">\n                <div class=\"flex-grow flex-shrink-0 basis-0 min-w-[270px] w-full banner-cta__text\">\n                                            <h3 class=\"font-bold mt-0 !mb-1 !text-white text-title-small\">\n                            Szem\u00e9lyre 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\u00e9s&#8230;<\/p>\n","protected":false},"author":14,"featured_media":19457,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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