{"id":19246,"date":"2024-12-06T07:30:58","date_gmt":"2024-12-06T06:30:58","guid":{"rendered":"https:\/\/lindstromgroup.com\/hu\/?p=19246"},"modified":"2025-08-25T04:29:39","modified_gmt":"2025-08-25T03:29:39","slug":"gerbarne-kocsis-krisztina-az-ugyfelszolgalat-emberi-oldala-30-ev-30-tortenet","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/hu\/30-ev-30-tortenet\/gerbarne-kocsis-krisztina-az-ugyfelszolgalat-emberi-oldala-30-ev-30-tortenet\/","title":{"rendered":"Gerb\u00e1rn\u00e9 Kocsis Krisztina \u2013 Az \u00fcgyf\u00e9lszolg\u00e1lat emberi oldala \/\/ 30 \u00e9v \u2013 30 t\u00f6rt\u00e9net"},"content":{"rendered":"\n

Bolondok napj\u00e1n indult a karrierje<\/strong><\/h2>\n\n\n\n

Gerb\u00e1rn\u00e9 Kocsis Krisztina 2007. \u00e1prilis 1-j\u00e9n, \u00e9pp Bolondok napj\u00e1n kezdett a Lindstr\u00f6m \u00fcgyf\u00e9lszolg\u00e1lati csapat\u00e1ban. Az akkori 5 f\u0151s csapatban hamar megmutatkozott a tehets\u00e9ge \u00e9s elk\u00f6telezetts\u00e9ge, amely m\u00e1ra meghat\u00e1roz\u00f3v\u00e1 tette a Lindstr\u00f6m \u00fcgyf\u00e9lszolg\u00e1lat\u00e1nak m\u0171k\u00f6d\u00e9s\u00e9ben. Nemcsak az \u00fcgyfelekkel val\u00f3 kapcsolattart\u00e1s, hanem a folyamatos kooper\u00e1ci\u00f3 a logisztikai \u00e9s a sales csapattal is kih\u00edv\u00e1st \u00e9s inspir\u00e1ci\u00f3t jelent sz\u00e1m\u00e1ra.<\/p>\n\n\n\n

A csapat ereje<\/strong><\/h2>\n\n\n\n

Krisztina vid\u00e1ms\u00e1ga \u00e9s \u00e9lesl\u00e1t\u00e1sa nemcsak a munk\u00e1j\u00e1ban, hanem a Lindstr\u00f6m mindennapjaiban is \u00e9rezhet\u0151. Az \u00fcgyf\u00e9lszolg\u00e1lati csapat \u00e1ltal vezetett aranyk\u00f6p\u00e9sek gy\u0171jtem\u00e9ny\u00e9ben is gyakran kapnak helyet Kriszti eml\u00e9kezetes, humoros megjegyz\u00e9sei. <\/p>\n\n\n\n

\n

\u201eEzek az apr\u00f3 pillanatok azok, amelyek igaz\u00e1n \u00f6sszekov\u00e1csolj\u00e1k a csapatot \u00e9s megk\u00f6nny\u00edtik a stresszesebb napokat\u201d \u2013 mondja mosolyogva.<\/p>\n<\/blockquote>\n\n\n\n

R\u00e1ad\u00e1sul a csapaton bel\u00fcl sok kollegi\u00e1lis kapcsolata alakult \u00e1t bar\u00e1ts\u00e1gg\u00e1 az \u00e9vek sor\u00e1n, ami \u00f6sszek\u00f6ti \u0151ket a mag\u00e1n\u00e9letben is.<\/p>\n\n\n\n

Folyamatos fejl\u0151d\u00e9s \u00e9s t\u00e1mogatott kreativit\u00e1s<\/strong><\/h2>\n\n\n\n
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Krisztina elk\u00f6telezett h\u00edve a folyamatok folyamatos fejleszt\u00e9s\u00e9nek. \u201eSzeretek \u00faj megold\u00e1sokon gondolkodni, hogy hogyan tehetn\u00e9nk m\u00e9g hat\u00e9konyabb\u00e1 az \u00fcgyf\u00e9lszolg\u00e1lati munk\u00e1t. A vezet\u0151im, Ven\u00e1sh L\u00f3r\u00e1nd<\/a> \u00e9s Varg\u00e1n\u00e9 Vereb N\u00f3ra, mindig adnak teret az \u00f6tleteimnek, \u00e9s \u00e9rt\u00e9kelik, hogy belev\u00e1gok ezekbe a feladatokba.\u201d<\/p>\n<\/blockquote>\n\n\n\n

A Lindstr\u00f6mn\u00e9l a vezet\u0151k t\u00e1mogat\u00e1sa \u00e9s a csapat k\u00f6z\u00f6tti szoros egy\u00fcttm\u0171k\u00f6d\u00e9s biztos\u00edtja, hogy az \u00fcgyf\u00e9lszolg\u00e1lat nemcsak az \u00fcgyfelek probl\u00e9m\u00e1it oldja meg, hanem akt\u00edvan hozz\u00e1j\u00e1rul az eg\u00e9sz szervezet siker\u00e9hez<\/a>.<\/p>\n\n\n\n

A sokoldal\u00fas\u00e1g ereje<\/strong><\/h2>\n\n\n\n

Krisztina a Lindstr\u00f6mn\u00e9l megtanulta az \u00fcgyf\u00e9lszolg\u00e1lat minden szeglet\u00e9t, k\u00f6sz\u00f6nhet\u0151en az akkori rot\u00e1ci\u00f3s gyakorlatnak, amelyben az \u00faj munkat\u00e1rsak minden ter\u00fcletet megismerhettek a Lindstr\u00f6m \u00fcgyf\u00e9lszolg\u00e1lat\u00e1n. <\/p>\n\n\n\n

\n

\u201eMinden poz\u00edci\u00f3ban elt\u00f6lt\u00f6ttem h\u00e1rom h\u00f3napot: emailez\u00e9s, \u00fatvonalfeldolgoz\u00e1s, szerz\u0151d\u00e9sr\u00f6gz\u00edt\u00e9s, felmer\u00fcl\u0151 panaszok kezel\u00e9se \u2013 ez mind hozz\u00e1j\u00e1rult ahhoz, hogy magabiztos legyek a munk\u00e1mban\u201d \u2013 mes\u00e9li.<\/p>\n<\/blockquote>\n\n\n\n

Az \u00fcgyf\u00e9lkapcsolat emberi oldala<\/strong><\/h2>\n\n\n\n

Krisztina sz\u00e1m\u00e1ra az \u00fcgyf\u00e9lkapcsolat l\u00e9nyege az emp\u00e1tia \u00e9s a \u201ewe care\u201d attit\u0171d. <\/p>\n\n\n\n

<\/p>\n\n\n\n

\"\"<\/figure>
\n
\n

\u201eFontos, hogy az \u00fcgyf\u00e9l \u00e9rezze, hogy t\u00f6r\u0151d\u00fcnk vele. Az \u00fcgyf\u00e9lszolg\u00e1lat n\u00e1lunk nem csup\u00e1n probl\u00e9mamegold\u00e1s, hanem egyfajta emberi kapcsolat, amit lelkiismeretesen v\u00e9gz\u00fcnk\u201d \u2013 mondja.<\/p>\n<\/blockquote>\n\n\n\n

Krisztina egyik legnagyobb er\u0151ss\u00e9ge, hogy k\u00e9pes az \u00fcgyfelekkel val\u00f3 kommunik\u00e1ci\u00f3t pozit\u00edv ir\u00e1nyba terelni. <\/p>\n\n\n\n

\n

\u201eA legfontosabb, hogy min\u00e9l pontosabban meg\u00e9rts\u00fck \u00e9s felder\u00edts\u00fck egy-egy panasz h\u00e1tter\u00e9t \u00e9s r\u00e9szleteit, majd az \u00fcgyf\u00e9l bevon\u00e1s\u00e1val pr\u00f3b\u00e1ljunk megnyugtat\u00f3 megold\u00e1st tal\u00e1lni. Volt m\u00e1r olyan, hogy az adott \u00fcgyf\u00e9l visszah\u00edvta az \u00fcgyf\u00e9lszolg\u00e1latot, hogy \u00a0megk\u00f6sz\u00f6nje a seg\u00edts\u00e9get, ami mindig j\u00f3 \u00e9rz\u00e9s\u201d \u2013 mes\u00e9li.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n\n\n

Krisztina munk\u00e1ja \u00e9s elhivatotts\u00e1ga t\u00f6bbsz\u00f6r is elismer\u00e9sre tal\u00e1lt a Lindstr\u00f6mn\u00e9l: 2014-ben elnyerte az \u201e\u00c9v dolgoz\u00f3ja\u201d c\u00edmet a vezet\u0151i \u00e9rt\u00e9kel\u00e9sek alapj\u00e1n, majd 2020-ban \u00fajra megkapta ezt az elismer\u00e9st, ez\u00fattal a koll\u00e9g\u00e1i szavazatai alapj\u00e1n. <\/p>\n\n\n\n

\n

\u201eA m\u00e1sodik d\u00edj esett a legjobban, mert azt mutatta meg, hogy a munkat\u00e1rsaim is \u00e9rt\u00e9kelik, amit nap mint nap teszek\u201d \u2013 vallja.<\/p>\n<\/blockquote>\n\n\n\n

Krisztina t\u00f6rt\u00e9nete t\u00f6k\u00e9letes p\u00e9lda arra, hogyan lehet az \u00fcgyf\u00e9lszolg\u00e1latot hat\u00e9konyan \u00e9s embers\u00e9ggel v\u00e9gezni. Vid\u00e1m szem\u00e9lyis\u00e9ge, kreativit\u00e1sa \u00e9s egy\u00fcttm\u0171k\u00f6d\u00e9sre \u00e9p\u00fcl\u0151 munk\u00e1ja nemcsak a csapat\u00e1t inspir\u00e1lja, hanem az \u00fcgyfelekn\u00e9l is maradand\u00f3 nyomot hagy.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bolondok napj\u00e1n indult a karrierje Gerb\u00e1rn\u00e9 Kocsis Krisztina 2007. \u00e1prilis 1-j\u00e9n, \u00e9pp Bolondok napj\u00e1n kezdett a Lindstr\u00f6m \u00fcgyf\u00e9lszolg\u00e1lati csapat\u00e1ban. 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