{"id":17994,"date":"2026-03-24T16:03:01","date_gmt":"2026-03-24T14:03:01","guid":{"rendered":"https:\/\/lindstromgroup.com\/hr\/?p=17994"},"modified":"2026-03-24T16:03:02","modified_gmt":"2026-03-24T14:03:02","slug":"smart-ciljevi-u-ergonomiji-radnog-mjesta","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/hr\/clanci\/smart-ciljevi-u-ergonomiji-radnog-mjesta\/","title":{"rendered":"SMART ciljevi u ergonomiji radnog mjesta: Kako ljudski potencijali i za\u0161tita na radu postavljaju ciljeve za smanjenje bolova, ozljeda i bolovanja"},"content":{"rendered":"\n<p>Gotovo sigurno ste se ve\u0107 susretali s akronimom <strong>SMART <\/strong>u poslovnom kontekstu. Ovaj memorijski model poma\u017ee nam da ciljeve formuliramo tako da budu jasni, provjerljivi i primjenjivi u praksi, bez \u201erupa\u201c koje nas kasnije mogu skupo stajati. Kada su ciljevi specifi\u010dni, mjerljivi, ostvarivi, relevantni i vremenski ograni\u010deni, lak\u0161e je planirati, jo\u0161 lak\u0161e pratiti napredak, a odgovornost za unaprje\u0111enje uvjeta rada ne ostaje samo na razini dobre namjere.<\/p>\n\n\n\n<p>U za\u0161titi na radu to je posebno va\u017eno, jer se ergonomija kao tema lako \u201erazvodni\u201c: svi se sla\u017eu da je nu\u017ena i va\u017ena, ali bez konkretnih ciljeva sve ostaje na pojedina\u010dnim inicijativama. Ili, u gorem slu\u010daju, na reakcijama kada se pojave bolovi, ozljede i bolovanja. SMART poma\u017ee da se zadaci prenesu sa strate\u0161ke razine (politike i op\u0107i prioriteti) na operativnu (\u0161to se to\u010dno mijenja na radnom mjestu), a zatim na izvr\u0161nu (tko \u0161to radi, kada, na koji na\u010din i kako znamo je li to uspjelo).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Untitled-design-9.jpg-1024x768.webp\" alt=\"\" class=\"wp-image-17997\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Untitled-design-9.jpg-1024x768.webp 1024w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Untitled-design-9.jpg-300x225.webp 300w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Untitled-design-9.jpg-768x576.webp 768w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Untitled-design-9.jpg.webp 1044w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Ergonomski otira\u010di na staja\u0107im radnim mjestima u proizvodnji.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Kako primijeniti SMART model na sigurnost i zdravlje na radnom mjestu kroz pobolj\u0161anje ergonomije?<\/h2>\n\n\n\n<p>To u nastavku poja\u0161njava <a href=\"https:\/\/www.linkedin.com\/in\/dr-gordana-%C4%8Dolovi%C4%87-77762b14\/\" type=\"link\" id=\"https:\/\/www.linkedin.com\/in\/dr-gordana-%C4%8Dolovi%C4%87-77762b14\/\">dr. Gordana \u010colovi\u0107<\/a>, stru\u010dnjakinja za normiranje, ergonomiju, organizaciju proizvodnje, <em>lean <\/em>sustav i strate\u0161ki menad\u017ement.<\/p>\n\n\n\n<p>Dobra polazi\u0161na to\u010dka je da prije postavljanja ciljeva napravite kratku po\u010detnu analizu, tzv. \u201enultu sliku\u201c:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>gdje su najkriti\u010dnija radna mjesta?<\/li>\n\n\n\n<li>koji su naj\u010de\u0161\u0107i simptomi?<\/li>\n\n\n\n<li>koje su to\u010dke rizika (dugotrajno stajanje, ponavljaju\u0107i pokreti, podizanje tereta, neprilago\u0111ene visine radnih povr\u0161ina)?<\/li>\n\n\n\n<li>koji procesi \u201etjeraju\u201c zaposlenike da rade na na\u010din koji nije dobar za njihovo tijelo?<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Sada \u0107emo pro\u0107i kroz akronim SMART i pojasniti ga uz prakti\u010dne primjere iz podru\u010dja ergonomije i sigurnosti na radu:<\/p>\n\n\n\n<p><strong>Specific (Specifi\u010dno)<\/strong><\/p>\n\n\n\n<p>Na po\u010detku treba definirati radna mjesta koja se analiziraju i unaprje\u0111uju, kao i konkretne metode: npr. procjena optere\u0107enja, redizajn rasporeda rada, prilagodba visine radnih stolova, organizacija pauza, edukacija o pravilnim polo\u017eajima ili uvo\u0111enje rje\u0161enja koja smanjuju zamor pri stajanju. Va\u017eno je da cilj nije op\u0107enit, kao \u201epobolj\u0161ati ergonomiju\u201c, nego, primjerice: \u201esmanjiti zamor pri stajanju na pakiranju u drugoj smjeni\u201c ili \u201esmanjiti broj nepravilnih polo\u017eaja pri ru\u010dnom sklapanju\u201c.<\/p>\n\n\n\n<p>U tom kontekstu, jedna od prakti\u010dnih mjera mogu biti i ergonomski otira\u010di\/staze na pozicijama gdje zaposlenici dugo stoje na tvrdim podovima (beton, plo\u010dice). Ideja je jednostavna: smanjiti stati\u010dko optere\u0107enje i nelagodu, a istodobno potaknuti \u010de\u0161\u0107u promjenu polo\u017eaja i sigurniji oslonac.<\/p>\n\n\n\n<p><strong>Measurable (Mjerljivo)<\/strong><\/p>\n\n\n\n<p>Klju\u010dno je postaviti ciljeve koji se mogu kvantificirati. To mo\u017ee biti smanjenje prijavljenih bolova u mi\u0161i\u0107ima i zglobovima (npr. kroz kratke anonimne upitnike jednom mjese\u010dno), smanjenje broja dana bolovanja, smanjenje broja prijavljenih incidenata klizanja i spoticanja ili pove\u0107anje produktivnosti uz isti broj ljudi i istu kvalitetu izlaza.<\/p>\n\n\n\n<p>Primjerice: \u201esmanjiti samoprijavljenu bol u stopalima\/koljenima\/donjem dijelu le\u0111a za 20 % u sljede\u0107a tri mjeseca\u201c ili \u201esmanjiti broj dana bolovanja povezanih s mi\u0161i\u0107no-ko\u0161tanim tegobama za 15 % u \u0161est mjeseci\u201c. Kod poslova s dugotrajnim stajanjem, istra\u017eivanja i stru\u010dne preporuke \u010desto <a href=\"http:\/\/chrome-extension:\/\/efaidnbmnnnibpcajpcglclefindmkaj\/https:\/\/www.ilo.org\/sites\/default\/files\/wcmsp5\/groups\/public\/@ed_protect\/@protrav\/@safework\/documents\/publication\/wcms_466547.pdf\" type=\"link\" id=\"chrome-extension:\/\/efaidnbmnnnibpcajpcglclefindmkaj\/https:\/\/www.ilo.org\/sites\/default\/files\/wcmsp5\/groups\/public\/@ed_protect\/@protrav\/@safework\/documents\/publication\/wcms_466547.pdf\">povezuju zamor s padom koncentracije i u\u010dinka<\/a>, pa je smisleno pratiti i pokazatelje procesa (\u0161kart, pogre\u0161ke, zastoje), a ne samo zdravstvene ishode.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"747\" height=\"453\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG-20180927-WA0001-Copy.jpg-1.webp\" alt=\"\" class=\"wp-image-17998\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG-20180927-WA0001-Copy.jpg-1.webp 747w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG-20180927-WA0001-Copy.jpg-1-300x182.webp 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><figcaption class=\"wp-element-caption\">Primjena ergonomskih otira\u010da u proizvodnji sa radnim stanicama.<\/figcaption><\/figure>\n\n\n\n<p><strong>Achievable (Ostvarivo)<\/strong><\/p>\n\n\n\n<p>Ciljevi moraju biti realni s obzirom na resurse, rokove i stru\u010dnost tima. Primjer ostvarivog cilja: \u201eobu\u010diti sve zaposlenike na liniji X o osnovama ergonomije rada i uvesti dvije mikro-pauze po smjeni u roku od 30 dana\u201c ili \u201eu roku od 6 tjedana prilagoditi radne povr\u0161ine i ozna\u010diti zone rada kako bi se smanjilo nepotrebno saginjanje\u201c.<\/p>\n\n\n\n<p>Ve\u0107ina poduze\u0107a nema interne stru\u010dnjake za ergonomiju, \u0161to je potpuno razumljivo. Zato je \u010desto nu\u017eno uklju\u010diti konzultante ili specijalizirane organizacije (poput <a href=\"https:\/\/ergonomicconsulting.blogspot.com\/\" type=\"link\" id=\"https:\/\/ergonomicconsulting.blogspot.com\/\">agencije SE-ERGO<\/a>) koje mogu napraviti procjenu, obuku i prijedlog mjera \u201epo mjeri\u201c poduze\u0107a i radnih mjesta. Poanta karakteristike \u201eostvarivo\u201c nije da cilj bude skroman. Naprotiv, on treba biti ambiciozan, ali i izvediv.<\/p>\n\n\n\n<p><strong>Relevant (Relevantno)<\/strong><\/p>\n\n\n\n<p>I ovi ciljevi, kao i svi drugi napori kompanije, trebaju biti povezani s ciljevima kompanije: manje izostanaka, manje ozljeda, stabilnija produktivnost, ve\u0107e zadovoljstvo zaposlenika i lak\u0161e zadr\u017eavanje ljudi. Relevantnost se vidi i kroz jezik cilja: ako je kompaniji trenuta\u010dno problem fluktuacija ili preoptere\u0107enje u odre\u0111enim timovima, ergonomske mjere treba vezati uz te problemati\u010dne to\u010dke.<\/p>\n\n\n\n<p>U praksi relevantnost \u010desto zna\u010di kombiniranje organizacijskih i tehni\u010dkih mjera. <strong>Organizacijske mjere<\/strong> su pauze, rotacija poslova, tempo rada i edukacija. <strong>Tehni\u010dke mjere<\/strong> su prilagodba radne opreme, pomo\u0107na sredstva, rje\u0161enja za rad u stoje\u0107em polo\u017eaju pa \u010dak i podne obloge.<\/p>\n\n\n\n<p>Ergonomski otira\u010di\/staze\/podloge u tom se paketu promatraju kao jedna od mjera koja mo\u017ee pridonijeti udobnosti, boljem dr\u017eanju i manjem riziku od klizanja na odre\u0111enim pozicijama, uz uvjet da se odaberu i odr\u017eavaju u skladu s uvjetima rada i higijenskim zahtjevima. Vi\u0161e o prednostima ergonomskih otira\u010da mo\u017eete pro\u010ditati <a href=\"https:\/\/lindstromgroup.com\/hr\/clanci\/5-prednosti-ergonomskih-otiraca-promicanje-sigurnosti-i-zdravlja-na-radu\/\" type=\"link\" id=\"https:\/\/lindstromgroup.com\/hr\/clanci\/5-prednosti-ergonomskih-otiraca-promicanje-sigurnosti-i-zdravlja-na-radu\/\">ovdje<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"820\" height=\"819\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Ergo_kitchen.jpg.webp\" alt=\"\" class=\"wp-image-17999\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Ergo_kitchen.jpg.webp 820w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Ergo_kitchen.jpg-300x300.webp 300w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Ergo_kitchen.jpg-150x150.webp 150w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/Ergo_kitchen.jpg-768x767.webp 768w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/><figcaption class=\"wp-element-caption\">Primjena ergonomskih otira\u010da u kuhinji, gdje se na poslu stoji skoro puno radno vrijeme.<\/figcaption><\/figure>\n\n\n\n<p><strong>Time-bound (Vremenski ograni\u010deno)<\/strong><\/p>\n\n\n\n<p>Kako bi napredak imao smisla, ciljevi moraju imati rokove i kontrolne to\u010dke.<\/p>\n\n\n\n<p>Primjer: \u201eu sljede\u0107ih 8 tjedana provest \u0107emo procjenu ergonomskih rizika na 5 radnih mjesta, definirati plan mjera i uvesti prve 3 mjere\u201c. Ili: \u201eu sljede\u0107ih 6 mjeseci smanjit \u0107emo broj ozljeda\/incidenata povezanih s klizanjem za X % na lokaciji Y\u201c.<\/p>\n\n\n\n<p>Dobra je praksa postaviti i \u201emini-rokove\u201c u obliku okvirnog plana: npr. 2 tjedna za analizu trenuta\u010dnog stanja, 4 tjedna za testiranje u praksi kroz tzv. \u201epilot-projekt\u201c, pa 8\u201312 tjedana za preslikavanje rje\u0161enja koja su dala dobre rezultate na cijelu kompaniju (svugdje gdje su primjenjiva).<\/p>\n\n\n\n<p>Tako se ergonomija pretvara u jasno vo\u0111en, upravljan proces, umjesto da bude samo jednokratna akcija.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zaklju\u010dak<\/h2>\n\n\n\n<p>SMART pristup poma\u017ee da ergonomija prestane biti apstraktna tema i postane jasan niz konkretnih odluka koje se mogu provesti i izmjeriti. Kada unaprijed znate \u0161to mijenjate, kako mjerite u\u010dinak tih promjena i kada o\u010dekujete pomake, lak\u0161e mo\u017eete dobiti i podr\u0161ku menad\u017ementa i suradnju zaposlenika. Na kraju krajeva, cilj nije odraditi \u201eprojekt ergonomije\u201c, nego da rad bude stabilniji i produktivniji, uz manje bolova, manje izostanaka s posla i ve\u0107e zadovoljstvo zaposlenika, a sve to u rokovima koje mo\u017eete \u201ebraniti\u201c podacima.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Kontrolna lista: SMART ergonomija u 10 koraka<\/h2>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG_3512-1-683x1024.jpg.webp\" alt=\"\" class=\"wp-image-18001 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG_3512-1-683x1024.jpg.webp 683w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/IMG_3512-1-683x1024.jpg-200x300.webp 200w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ol class=\"wp-block-list\">\n<li><strong>Koje su 3 pozicije najproblemati\u010dnije za zaposlenike?<\/strong><br>(stajanje, podizanje, ponavljanje)<\/li>\n\n\n\n<li><strong>\u0160to to\u010dno mijenjamo na tim mjestima?<\/strong><br>(1\u20132 konkretne intervencije)<\/li>\n\n\n\n<li><strong>Kakvo je trenuta\u010dno stanje?<\/strong><br>(kratak upitnik + podaci o izostancima \/ incidentima)<\/li>\n\n\n\n<li><strong>Koje 2\u20133 metrike pratimo?<\/strong><br>(bol, bolovanje, incidenti, pogre\u0161ke, zastoji)<\/li>\n\n\n\n<li><strong>Koliki je cilj i u kojem roku?<\/strong><br>(npr. -20 % boli za 3 mjeseca)<\/li>\n\n\n\n<li><strong>Tko je odgovoran za taj cilj?<\/strong><br>(ljudski potencijali\/sigurnost na radu\/operativa + jedna konkretna odgovorna osoba)<\/li>\n\n\n\n<li><strong>\u0160to je realno napraviti u roku od 30 dana?<\/strong><br>(obuka, mikro-pauze, brze izmjene radnog mjesta)<\/li>\n\n\n\n<li><strong>\u0160to \u0107e biti predmet pilot-projekta?<\/strong><br>(jedna lokacija\/linija\/odjel, jasno definiran raspon)<\/li>\n\n\n\n<li><strong>Kako znamo donosi li ne\u0161to rezultate?<\/strong><br>(mjerenja nakon 2, 4 i 8 tjedana)<\/li>\n\n\n\n<li><strong>\u0160to \u0161irimo dalje, \u0161to mijenjamo, a \u0161to ukidamo?<\/strong><br>(na temelju konkretnih rezultata, a ne dojmova ili osje\u0107aja)<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"583\" height=\"828\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/9686964b-0ac3-4baa-bf73-ba0892c8a017.png\" alt=\"\" class=\"wp-image-18002 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/9686964b-0ac3-4baa-bf73-ba0892c8a017.png 583w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2026\/03\/9686964b-0ac3-4baa-bf73-ba0892c8a017-211x300.png 211w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>O autorici:<\/strong><\/p>\n\n\n\n<p><em>Dr. Gordana \u010colovi\u0107, doktorica industrijskog menad\u017ementa, na \u010delu je agencije SE-ERGO \u010dije konzultantske usluge, uz poslovno savjetovanje, omogu\u0107uju ergonomsko oblikovanje i normiranje radnih mjesta s ciljem o\u010duvanja zdravlja zaposlenika i pove\u0107anja profitabilnosti.<\/em><\/p>\n<\/div><\/div>\n\n\n\n<p><em>Izvorni tekst mo\u017eete pro\u010ditati na <a href=\"https:\/\/ergonomicconsulting.blogspot.com\/2024\/07\/ergonomija-rada-smart-ciljevi.html\" type=\"link\" id=\"https:\/\/ergonomicconsulting.blogspot.com\/2024\/07\/ergonomija-rada-smart-ciljevi.html\">stranici <\/a>agencije SE-ERGO.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n    <div \n        id=\"cta-with-image-block_9517de0fd502a505d9962ebbae6053e1\" \n        class=\"cta-with-image\"\n    >\n        <div class=\"cta__content\" style=\"color: #ffffff; background-color: #003f72\">\n            <div class=\"content__title\">\u017delite li besplatno isprobati na\u0161u uslugu?<\/div>\n            <div class=\"content__description\">Besplatni probni period na\u0161e usluge najma otira\u010da: uvjerite se u kvalitetu na\u0161e usluge.<\/div>\n            <div class=\"content__button-links\">\n                                    <div class=\"button-link\">\n                        <a \n                            href=\"https:\/\/lindstromgroup.com\/hr\/besplatni-test-usluge-najma-i-odrzavanja-otiraca\/#contact\" \n                            style=\"background-color: #ffffff; color: #003f72; border: 2px solid #003f72\"\n                        >\n                            Po\u0161aljite zahtjev za besplatni probni period                        <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n        <div class=\"cta__image\"><img decoding=\"async\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2024\/10\/Designmats_Viitasaari_school_7550-768x511-1.jpg\" alt=\"\" \/><\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>SMART ciljevi poma\u017eu ljuskim potencijalima i za\u0161titi na radu unaprijediti ergonomiju radnog mjesta, smanjiti bolove, ozljede, bolovanja i pove\u0107ati produktivnost 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