{"id":17579,"date":"2025-04-07T16:05:21","date_gmt":"2025-04-07T14:05:21","guid":{"rendered":"https:\/\/lindstromgroup.com\/hr\/?p=17579"},"modified":"2026-02-03T18:38:25","modified_gmt":"2026-02-03T16:38:25","slug":"osiguranje-kvalitete-uz-iso-9001","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/hr\/clanci\/osiguranje-kvalitete-uz-iso-9001\/","title":{"rendered":"Osiguranje kvalitete uz ISO 9001"},"content":{"rendered":"\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p><strong><a href=\"https:\/\/www.iso.org\/standard\/62085.html\">ISO 9001<\/a><\/strong> je globalno priznati standard za sustave upravljanja kvalitetom. Njegova aktualna verzija je ISO 9001:2015, a definira zahtjeve kao \u0161to su:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Planiranje, kontrola i osiguranje kvalitete,<\/li>\n\n\n\n<li>Metode pra\u0107enja i mjerenja u\u010dinka,<\/li>\n\n\n\n<li>Upute za dokumentaciju, interne revizije te korektivne i preventivne mjere.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>S ISO 9001 certifikatom pokazujemo da dosljedno pru\u017eamo proizvode i usluge koji zadovoljavaju zahtjeve kupaca i regulatora. Ovaj standard od nas tra\u017ei stalni fokus na kupca i neprekidno pobolj\u0161avanje procesa kako bismo osigurali izvrsno korisni\u010dko iskustvo.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"591\" height=\"566\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/QualitySysCert_ISO9001_col-1.jpg\" alt=\"\" class=\"wp-image-17584 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/QualitySysCert_ISO9001_col-1.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/QualitySysCert_ISO9001_col-1-300x287.jpg 300w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure><\/div>\n\n\n\n<p>Razgovarali smo s Harrijem Puputtijem, direktorom kvalitete i uskla\u0111enosti u Lindstr\u00f6mu, kako bismo dublje razumjeli principe standarda ISO 9001.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Na\u0161 cjelovit pristup upravljanju kvalitetom<\/h2>\n\n\n\n<p>ISO 9001 se primjenjuje na organizacije svih veli\u010dina i iz svih industrija. Jo\u0161 1990-ih, Lindstr\u00f6m je bio me\u0111u prvim tvrtkama koje su certificirale svoj sustav upravljanja kvalitetom prema ISO 9000, a certifikat odr\u017eavamo i danas.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"814\" height=\"1024\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/Harri-Puputti-814x1024-1.jpg\" alt=\"\" class=\"wp-image-17586 size-full\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/Harri-Puputti-814x1024-1.jpg 814w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/Harri-Puputti-814x1024-1-238x300.jpg 238w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2025\/04\/Harri-Puputti-814x1024-1-768x966.jpg 768w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>\u201cISO 9001 je samo dokument s uputama \u2013 <a href=\"https:\/\/lindstromgroup.com\/management\/\">uprava<\/a> donosi strate\u0161ke odluke za poslovanje,\u201d obja\u0161njava Harri i nastavlja, \u201cOrganizacija mora sama odlu\u010divati i te odluke dokumentirati.\u201d<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Standard je uskla\u0111en s Lindstr\u00f6movom poslovnom strategijom. Harri prevodi njegove tehni\u010dke definicije na jezik poslovanja kako bi voditelji razumjeli kako on doprinosi ostvarenju strate\u0161kih ciljeva.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/lindstromgroup.com\/our-certificates\/\">Standardi sustava upravljanja<\/a> osmi\u0161ljeni su kako bi podr\u017eali poslovanje. Oni zahtijevaju dokumentiranje aktivnosti, \u010dime se gradi povjerenje i svijest unutar organizacije. To nam omogu\u0107uje zajedni\u010dki rad na postizanju ciljeva.<\/p>\n\n\n\n<p>Harri Puputti, Director of Quality and Compliance<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Klju\u010dna na\u010dela standarda ISO 9001<\/h2>\n\n\n\n<p>ISO 9001 temelji se na <a href=\"https:\/\/www.iso.org\/files\/live\/sites\/isoorg\/files\/store\/en\/PUB100080.pdf\">sedam na\u010dela upravljanja kvalitetom<\/a>, osmi\u0161ljenih da pomognu tvrtkama u profitabilnom rastu, isporu\u010denju vrijednosti kupcima i osiguranju zadovoljstva kupaca.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>U nastavku Harri govori o tim na\u010delima i njihovoj primjeni u Lindstr\u00f6mu:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Usmjerenost na kupca:<\/strong><br>Razumijemo poslovne potrebe i klju\u010dne zahtjeve na\u0161ih kupaca. Prioritiziramo korisni\u010dko iskustvo, uvijek slu\u0161amo i uzimamo u obzir povratne informacije na\u0161ih kupaca.<\/li>\n\n\n\n<li><strong>Vodstvo:<\/strong><br>Vo\u0111eni vrijednostima na\u0161e tvrtke, uprava stvara i implementira sustav upravljanja kvalitetom.<\/li>\n\n\n\n<li><strong>Uklju\u010denost ljudi:<\/strong><br>Putem internih komunikacijskih kanala osiguravamo da svaki zaposlenik razumije na\u0161e pravila, procedure i smjernice te njihovu povezanost s na\u0161im poslovnim ciljevima. U razvoj strategije uklju\u010dujemo svakog zaposlenika.<\/li>\n\n\n\n<li><strong>Procesni pristup<\/strong>:<br>Definiramo sve procese od po\u010detka do kraja u skladu sa zahtjevima ISO 9001 standarda.<\/li>\n\n\n\n<li><strong>Pobolj\u0161anje:<\/strong><br>Identificiramo prijetnje strate\u0161kim ciljevima i otkrivamo prilike za rast.<\/li>\n\n\n\n<li><strong>Odluke temeljene na dokazima:<\/strong><br>Planiramo intervencije na temelju procjena uspje\u0161nosti i drugih izvora informacija.<\/li>\n\n\n\n<li><strong>Upravljanje odnosima:<\/strong><br>Aktivno razvijamo odnose sa svim dionicima \u2013 od kupaca i dobavlja\u010da do javnih i zakonskih institucija.<\/li>\n<\/ol>\n\n\n\n<p>Harri obja\u0161njava: \u201c\u201cKada radimo prema definiranim procesima, mo\u017eemo kupcima isporu\u010diti \u010disti i kvalitetno pripremljeni tekstil na vrijeme i na pravo mjesto. Dugoro\u010dni odnosi s partnerima najbolja su preporuka za na\u0161u kvalitetu.\u201d<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/bot.leadoo.com\/bot\/inpage.html?code=8pf0kmo8qplmoqrb\" style=\"border: none\" width=\"100%\" height=\"450px\" ><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\">Uloga revizija u postizanju ISO 9001 certifikata&nbsp;<\/h2>\n\n\n\n<p>Kako bismo dobili certifikat ISO 9001, podvrgavamo se vanjskim i internim revizijama. Vanjska organizacija ocjenjuje na\u0161 sustav upravljanja kvalitetom u odnosu na zahtjeve standarda. Vanjski revizori izvje\u0161\u0107uju o pozitivnim rezultatima, potencijalnim rizicima nesukladnosti i izravnim nesukladnostima. Njihovo veliko iskustvo u drugim tvrtkama omogu\u0107uje im da daju vrijedne povratne informacije i identificiraju na\u0161e razine u\u010dinka.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Revizija nam poma\u017ee da sutra budemo bolja organizacija nego \u0161to smo danas. Proces revizije je razvojni alat koji osigurava na\u0161e kontinuirano pobolj\u0161anje. Va\u017eno je da nas netko ocijeni, da povratnu informaciju i predlo\u017ei ideje za pobolj\u0161anje.<\/p>\n\n\n\n<p>Harri Puputti, Director of Quality and Compliance<\/p>\n<\/blockquote>\n\n\n\n<p>Analiziramo sve rezultate revizije, provodimo analizu uzroka i planiramo sljede\u0107e korake. Nakon izrade plana, provodimo ga i mjerimo u\u010dinak na\u0161ih akcija.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Upravljanje nadolaze\u0107im regulatornim valom&nbsp;<\/h2>\n\n\n\n<p>Harri ka\u017ee da je uskla\u0111enost va\u017enija nego ikada. Ispunjavanje&nbsp;zahtjeva kvalitete&nbsp;poma\u017ee nam razumjeti propise o odr\u017eivosti i integrirati ih u na\u0161e poslovanje.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Moramo pobolj\u0161ati na\u0161e procese kako bismo osigurali ispunjavanje zahtjeva nadolaze\u0107eg tsunamija novih europskih propisa, a budu\u0107i da su klimatske promjene stvarne, moramo biti dobro pripremljeni. Klimatske promjene su naravno rizik, ali donose i prilike. Na primjer, na\u0161 poslovni model kru\u017enog gospodarstva prilika je za nas: mo\u017eemo podr\u017eati na\u0161e klijente u borbi protiv \u0161tetnih u\u010dinaka klimatskih promjena.<\/p>\n\n\n\n<p>Harri Puputti, Director of Quality and Compliance<\/p>\n<\/blockquote>\n\n\n\n    <div \n        id=\"cta-with-image-block_769816c7397288f3e710f1a4ca2021b9\" \n        class=\"cta-with-image\"\n    >\n        <div class=\"cta__content\" style=\"color: #ffffff; background-color: #003f72\">\n            <div class=\"content__title\">\u017delite li besplatno isprobati na\u0161u uslugu?<\/div>\n            <div class=\"content__description\">Besplatni probni period na\u0161e usluge najma radne odje\u0107e: uvjerite se u kvalitetu na\u0161e usluge.<\/div>\n            <div class=\"content__button-links\">\n                                    <div class=\"button-link\">\n                        <a \n                            href=\"https:\/\/lindstromgroup.com\/hr\/besplatni-test-usluge-najma-i-odrzavanja-radne-odjece\/#contact\" \n                            style=\"background-color: #ffffff; color: #003f72; border: 2px solid #ffffff\"\n                        >\n                            Po\u0161aljite zahtjev za besplatni probni period                        <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n        <div class=\"cta__image\"><img decoding=\"async\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/16\/2024\/10\/Service-representative_with-customer_007_Lindstrom-1-768x513-1.jpg\" alt=\"\" \/><\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>S ISO 9001 certifikatom pokazujemo da dosljedno pru\u017eamo proizvode i usluge koji zadovoljavaju zahtjeve kupaca i regulatora. <\/p>\n","protected":false},"author":14,"featured_media":17580,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23],"tags":[95,80],"coauthors":[20],"class_list":["post-17579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanci","tag-iso-9001","tag-upravljanje-kvalitetom"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Osiguranje kvalitete uz ISO 9001 - Lindstr\u00f6m Croatia<\/title>\n<meta name=\"description\" content=\"S ISO 9001 certifikatom pokazujemo da dosljedno pru\u017eamo proizvode i usluge koji zadovoljavaju zahtjeve kupaca i regulatora.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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