{"id":19568,"date":"2026-02-18T19:32:19","date_gmt":"2026-02-18T17:32:19","guid":{"rendered":"https:\/\/lindstromgroup.com\/ee\/?p=19568"},"modified":"2026-02-18T19:32:19","modified_gmt":"2026-02-18T17:32:19","slug":"kliendi-tagasiside-ja-pikaajaline-kliendisuhe","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/","title":{"rendered":"Lindstr\u00f6mi klienditoe juht: kliendisuhe on nagu abielu \u2013 suhtluseta ei p\u00fcsi see kaua"},"content":{"rendered":"\n

\u201eKlienditeeninduses on nagu abielus \u2013 kui asjadest ei r\u00e4\u00e4gi, siis tekivad probleemid,\u201d \u00fctleb Lindstr\u00f6mi klienditoe juht. Just kommunikatsiooni peab ta pikaajalise kliendisuhte aluseks, jagades kogemust ja \u00f5ppetunde, mis on kujundanud ettev\u00f5tte t\u00e4nast teenindusmudelit.<\/strong><\/p>\n\n\n\n

Tekstiilirendiettev\u00f5ttel Lindstr\u00f6m <\/a>on Eestis \u00fcle 9000 kliendi, kes kasutavad vahetusvaipu<\/a>, rendit\u00f6\u00f6riideid<\/a>, hotelli<\/a>– ja puhastustekstiile<\/a>. Paljud neist on Lindstr\u00f6miga koost\u00f6\u00f6d teinud pikka aega. Ettev\u00f5tte klienditoe juhi Kadri Jaaska s\u00f5nul ei teki selline p\u00fcsivus iseenesest, vaid sellest, et klient on alati ettev\u00f5tte otsuste ja tegevuse keskmes.<\/p>\n\n\n\n

\u00abIga uue teenuse, protsessi v\u00f5i muudatuse puhul on esimene k\u00fcsimus: mida klient sellest arvab? See kliendikeskne kultuur on juurdunud tootmist\u00f6\u00f6lisest kuni juhtkonnani v\u00e4lja kogu Lindstr\u00f6mi grupis ning m\u00f5jutab otsuseid ka nendes rollides, kes kliendiga igap\u00e4evaselt kokku ei puutu,\u00bb \u00fctleb Kadri Jaaska.<\/p>\n\n\n\n

Ta lisab, et kliendi jaoks ei s\u00fcnni teenuse kvaliteet \u00fches punktis, vaid kogu ahela koost\u00f6\u00f6s \u2013 tulemust m\u00f5jutavad juhtkonna valikute k\u00f5rval n\u00e4iteks nii pesija, \u00f5mbleja, parandaja, klienditeenindaja, digilahenduste eest vastutaja kui ka autojuht. \u201eSeep\u00e4rast p\u00f6\u00f6rame suurt t\u00e4helepanu sellele, et ka meie koost\u00f6\u00f6partnerid kannaksid samu v\u00e4\u00e4rtusi ja m\u00f5istaksid klientide ootusi. Autojuhtide puhul t\u00e4hendab see n\u00e4iteks valmisolekut leida lahendusi ka siis, kui olud pole ideaalsed \u2013 olgu selleks kitsad hoovid, piiratud ligip\u00e4\u00e4s v\u00f5i lumerohke talv, kus tuleb s\u00f5na otseses m\u00f5ttes l\u00e4bi hangede sumbata. Peab olema \u00f5ige hoiakuga partner, kes ei otsi p\u00f5hjuseid, miks midagi ei saa teha,\u00bb j\u00e4tkab Jaaska.<\/p>\n\n\n\n

Hea teenindus ei t\u00e4henda probleemide puudumist<\/h2>\n\n\n\n

Klienditoe juhi s\u00f5nul ei ole esmat\u00e4htis see, et kliendil ei tekiks kunagi muresid v\u00f5i t\u00f5rkeid, vaid see, kuidas nende ilmnemisel reageeritakse. Oluline on, et probleemid saaksid lahendatud kiiresti ja kliendi ootustega koosk\u00f5las.<\/p>\n\n\n\n

\u201eKui suudame kiiresti reageerida, unustab klient probleemid \u00fcsna ruttu,\u201d selgitab Kadri Jaaska. \u201eN\u00e4iteks \u00fcks uus klient, kellel olid v\u00e4ga mitmekesised ja erip\u00e4rased vajadused,  p\u00f6\u00f6rdus alguses meie poole kolm-neli korda n\u00e4dalas. L\u00e4ksime nendega kohtumisele v\u00e4ikese \u00e4revusega, kuid klient \u00fctles hoopis, et on teenusega v\u00e4ga rahul.  Ta m\u00f6\u00f6nis, et probleeme ja muudatusvajadusi tekib neil pidevalt, aga meie lahendame need nii kiiresti, et nad ei j\u00f5ua neid vahel isegi oma s\u00fcsteemi sisestada, kui asi on juba korras.\u201d<\/p>\n\n\n\n

Jaaska s\u00f5nul on just kiire kohanemine Lindstr\u00f6mi \u00fcks selgeid tugevusi. Sama oluline on ka kommunikatsioon ja koost\u00f6\u00f6 kliendiga \u2013 et klient julgeks oma mured avatult v\u00e4lja tuua, sest ainult nii saab nende lahendamisega kohe tegelema hakata.<\/p>\n\n\n\n

Klienditoe juht r\u00f5hutab, et Lindstr\u00f6mi suurim fookus on ennetaval tegutsemisel: \u00abIga kliendi murega tegeletakse alati, kuid meie eesm\u00e4rk on j\u00f5uda probleemidest ette \u2013 saada j\u00e4lile enne, kui rahulolematus j\u00f5uab tekkida ja kuhjuda\u00bb.<\/p>\n\n\n\n

Tema s\u00f5nul j\u00e4lgitakse teenuse toimimist pidevalt ning korduvate p\u00f6\u00f6rdumiste v\u00f5i esile kerkivate murede puhul v\u00f5etakse kliendiga ekstra \u00fchendust, et olukorda arutada ja edasisi lahendusi kokku leppida. \u201eLisaks hoiame klientidega regulaarset kontakti ka siis, kui otseseid muresid ei ole \u2013 just selleks, et veenduda, et koost\u00f6\u00f6 sujub ja ootused on teenusega j\u00e4tkuvalt koosk\u00f5las,\u201c \u00fctleb Jaaska.<\/p>\n\n\n\n

Ta lisab, et digikanalid on olulised, kuid inimlik kontakt j\u00e4\u00e4b Lindstr\u00f6mis alles: \u00abMe ei kasuta kodulehel vastamisroboteid, sest iga kliendi p\u00f6\u00f6rdumine on erinev ja vajab personaalset l\u00e4henemist. Ka AI-ajastul on inimlikkus kliendisuhtluses asendamatu ning sageli t\u00e4hendab see lihtsalt helistamist. Selliselt j\u00f5uame m\u00f5istmiseni tihtipeale palju kiiremini ja saame k\u00fcsimuse operatiivselt lahendada\u201c.<\/p>\n\n\n\n

Olulised t\u00f6\u00f6riistad \u2013 kliendi tagasiside ja otsustusvabadus<\/h2>\n\n\n\n

Hea teenindus algab Jaaska s\u00f5nul tagasiside s\u00fcsteemsest kogumisest ja anal\u00fc\u00fcsist. \u201ePaneme sellele suurt r\u00f5hku. Tagasiside kogumine on meil selgelt struktureeritud \u2013 igal tasandil on selle eest vastutajad ning seda vaadatakse regulaarselt, mitte alles siis, kui probleemid on suureks kasvanud. Kvaliteedi ja tagasiside teemal toimuvad regulaarsed arutelud ning me ei otsi s\u00fc\u00fcdlasi, vaid probleemide juurp\u00f5hjuseid,\u201c selgitab Kadri Jaaska.<\/p>\n\n\n\n

Tagasiside viib tema s\u00f5nul ka reaalsete muudatusteni. N\u00e4iteks on Lindstr\u00f6m pidevalt arendanud eLindstr\u00f6mi iseteeninduskeskkonda, kus kliendid saavad mugava \u00fclevaate nii oma teenusest kui ka selle keskkonnam\u00f5just.<\/p>\n\n\n\n

Jaaska s\u00f5nul m\u00e4ngib hea teeninduse juures suurt rolli ka teenindajate kogemus ja otsustusvabadus. \u201eMeil on kokku lepitud selged raamid, mille piires saab eri rollides otsuseid teha. Otsustusjulgus kasvab ajaga ja t\u00e4hendab vahel ka valmisolekut juhendi piirest v\u00e4ljuda, et kliendile lahendus leida. Selle vastutuse v\u00f5tmine k\u00e4ib kogemusega k\u00e4sik\u00e4es, pika staa\u017eiga kliendihaldurid on seet\u00f5ttu suure v\u00e4\u00e4rtusega,\u201c lisab ta.<\/p>\n\n\n\n

Mida soovitab kliendivaldkonna ekspert hea teeninduse tagamiseks?<\/h2>\n\n\n\n

Kadri Jaaska m\u00f6\u00f6nab, et igal ettev\u00f5ttel on oma erip\u00e4rad, kuid toob kokkuv\u00f5tlikult Lindstr\u00f6mi kogemusest v\u00e4lja m\u00f5ned p\u00f5him\u00f5tted, mis aitavad hoida kliendisuhteid pikaajalisena.<\/p>\n\n\n\n

    \n
  • L\u00e4htu p\u00f5him\u00f5ttest, et kliendikogemus on kogu organisatsiooni vastutus.<\/strong>
    Hea teenindus ei ole ainult m\u00fc\u00fcgi- v\u00f5i klienditoe \u00fclesanne \u2013 see s\u00fcnnib kogu ahela koost\u00f6\u00f6s, alates juhtkonnast ja tootmisest kuni erinevate tugifunktsioonide ja koost\u00f6\u00f6partneriteni.<\/li>\n\n\n\n
  • Kogu tagasisidet s\u00fcsteemselt.
    <\/strong>Ka kaebust ei tuleks v\u00f5tta r\u00fcnnakuna, vaid v\u00e4\u00e4rtusliku infona.\u00a0 <\/strong>Iga kliendi tagasiside on kuldav\u00e4\u00e4rt, julgusta kliente seda jagama.<\/li>\n\n\n\n
  • Tee kliendil \u00fchenduse v\u00f5tmine lihtsaks.
    <\/strong>Digikanalid on olulised, kuid inimliku ja vahetu kontakti v\u00e4\u00e4rtus ei ole kadunud. Telefoni- ja otsesuhtlusel on endiselt oma koht.<\/li>\n\n\n\n
  • Ole tagasiside kasutamisel j\u00e4rjepidev. <\/strong>Anal\u00fc\u00fcsi seda s\u00fcsteemselt ja vii ellu muudatusi.<\/li>\n\n\n\n
  • Suhtle ausalt ja lahenda probleemid kiiresti.
    <\/strong>T\u00e4iuslikku teenust ei ole olemas, kuid avatud suhtlus ja kiire reageerimine aitavad hoida usaldust ka keerulisemates olukordades.<\/li>\n<\/ul>\n\n\n\n
    <\/div>
    <\/div>
    <\/div><\/div>\n\n\n\n

    Kliendikesksus t\u00e4hendab ka t\u00f6\u00f6tajate v\u00e4\u00e4rtustamist \u2013 Lindstr\u00f6mi Aasta Klienditeenindaja 2025 tunnustamine.<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

    \u201eKlienditeeninduses on nagu abielus \u2013 kui asjadest ei r\u00e4\u00e4gi, siis tekivad probleemid,\u201d \u00fctleb Lindstr\u00f6mi klienditoe juht. Just kommunikatsiooni peab ta pikaajalise kliendisuhte aluseks, jagades kogemust…<\/p>\n","protected":false},"author":14,"featured_media":19116,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[33,51,100,101],"coauthors":[20],"class_list":["post-19568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikkel","tag-hoolimine","tag-kliendikogemus","tag-kliendisuhe","tag-klienditeenindus"],"acf":[],"yoast_head":"\nKliendi tagasiside aitab hoida pikaajalist kliendisuhet<\/title>\n<meta name=\"description\" content=\"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kliendi tagasiside aitab hoida pikaajalist kliendisuhet\" \/>\n<meta property=\"og:description\" content=\"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\" \/>\n<meta property=\"og:site_name\" content=\"Lindstr\u00f6m Eesti\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-18T17:32:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1921\" \/>\n\t<meta property=\"og:image:height\" content=\"1081\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lindstr\u00f6m Group\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindstr\u00f6m Group\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\"},\"author\":{\"name\":\"Lindstr\u00f6m Group\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#\/schema\/person\/9111900e3f15be99cf4a104112bf0bc3\"},\"headline\":\"Lindstr\u00f6mi klienditoe juht: kliendisuhe on nagu abielu \u2013 suhtluseta ei p\u00fcsi see kaua\",\"datePublished\":\"2026-02-18T17:32:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\"},\"wordCount\":936,\"publisher\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#organization\"},\"image\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg\",\"keywords\":[\"#hoolimine\",\"#kliendikogemus\",\"#kliendisuhe\",\"#klienditeenindus\"],\"articleSection\":[\"Artikkel\"],\"inLanguage\":\"et\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\",\"url\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\",\"name\":\"Kliendi tagasiside aitab hoida pikaajalist kliendisuhet\",\"isPartOf\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg\",\"datePublished\":\"2026-02-18T17:32:19+00:00\",\"description\":\"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.\",\"breadcrumb\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#breadcrumb\"},\"inLanguage\":\"et\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"et\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage\",\"url\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg\",\"contentUrl\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg\",\"width\":1921,\"height\":1081},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Artikkel\",\"item\":\"https:\/\/lindstromgroup.com\/ee\/category\/artikkel\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Lindstr\u00f6mi klienditoe juht: kliendisuhe on nagu abielu \u2013 suhtluseta ei p\u00fcsi see kaua\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#website\",\"url\":\"https:\/\/lindstromgroup.com\/ee\/\",\"name\":\"Lindstr\u00f6m Eesti\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/lindstromgroup.com\/ee\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"et\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#organization\",\"name\":\"Lindstr\u00f6m Eesti\",\"url\":\"https:\/\/lindstromgroup.com\/ee\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"et\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2023\/10\/Logo512.png\",\"contentUrl\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2023\/10\/Logo512.png\",\"width\":512,\"height\":109,\"caption\":\"Lindstr\u00f6m Eesti\"},\"image\":{\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/lindstromgroup.com\/ee\/#\/schema\/person\/9111900e3f15be99cf4a104112bf0bc3\",\"name\":\"Lindstr\u00f6m Group\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"et\",\"@id\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.pngdc172a6bb4807003fd396d3bf661b0f5\",\"url\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.png\",\"contentUrl\":\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.png\",\"caption\":\"Lindstr\u00f6m Group\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kliendi tagasiside aitab hoida pikaajalist kliendisuhet","description":"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"et_EE","og_type":"article","og_title":"Kliendi tagasiside aitab hoida pikaajalist kliendisuhet","og_description":"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.","og_url":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/","og_site_name":"Lindstr\u00f6m Eesti","article_published_time":"2026-02-18T17:32:19+00:00","og_image":[{"width":1921,"height":1081,"url":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg","type":"image\/jpeg"}],"author":"Lindstr\u00f6m Group","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lindstr\u00f6m Group","Est. reading time":"5 minutit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#article","isPartOf":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/"},"author":{"name":"Lindstr\u00f6m Group","@id":"https:\/\/lindstromgroup.com\/ee\/#\/schema\/person\/9111900e3f15be99cf4a104112bf0bc3"},"headline":"Lindstr\u00f6mi klienditoe juht: kliendisuhe on nagu abielu \u2013 suhtluseta ei p\u00fcsi see kaua","datePublished":"2026-02-18T17:32:19+00:00","mainEntityOfPage":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/"},"wordCount":936,"publisher":{"@id":"https:\/\/lindstromgroup.com\/ee\/#organization"},"image":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage"},"thumbnailUrl":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg","keywords":["#hoolimine","#kliendikogemus","#kliendisuhe","#klienditeenindus"],"articleSection":["Artikkel"],"inLanguage":"et"},{"@type":"WebPage","@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/","url":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/","name":"Kliendi tagasiside aitab hoida pikaajalist kliendisuhet","isPartOf":{"@id":"https:\/\/lindstromgroup.com\/ee\/#website"},"primaryImageOfPage":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage"},"image":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage"},"thumbnailUrl":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg","datePublished":"2026-02-18T17:32:19+00:00","description":"Lindstr\u00f6mi klienditoe juht selgitab, kuidas s\u00fcsteemne kliendi tagasiside kogumine ja kiire reageerimine aitavad usaldust kasvatada.","breadcrumb":{"@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#breadcrumb"},"inLanguage":"et","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/"]}]},{"@type":"ImageObject","inLanguage":"et","@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#primaryimage","url":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg","contentUrl":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Jatkusuutlikkus-Lindstrom-Copy.jpg","width":1921,"height":1081},{"@type":"BreadcrumbList","@id":"https:\/\/lindstromgroup.com\/ee\/artikkel\/kliendi-tagasiside-ja-pikaajaline-kliendisuhe\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Artikkel","item":"https:\/\/lindstromgroup.com\/ee\/category\/artikkel\/"},{"@type":"ListItem","position":2,"name":"Lindstr\u00f6mi klienditoe juht: kliendisuhe on nagu abielu \u2013 suhtluseta ei p\u00fcsi see kaua"}]},{"@type":"WebSite","@id":"https:\/\/lindstromgroup.com\/ee\/#website","url":"https:\/\/lindstromgroup.com\/ee\/","name":"Lindstr\u00f6m Eesti","description":"","publisher":{"@id":"https:\/\/lindstromgroup.com\/ee\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lindstromgroup.com\/ee\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"et"},{"@type":"Organization","@id":"https:\/\/lindstromgroup.com\/ee\/#organization","name":"Lindstr\u00f6m Eesti","url":"https:\/\/lindstromgroup.com\/ee\/","logo":{"@type":"ImageObject","inLanguage":"et","@id":"https:\/\/lindstromgroup.com\/ee\/#\/schema\/logo\/image\/","url":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2023\/10\/Logo512.png","contentUrl":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2023\/10\/Logo512.png","width":512,"height":109,"caption":"Lindstr\u00f6m Eesti"},"image":{"@id":"https:\/\/lindstromgroup.com\/ee\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/lindstromgroup.com\/ee\/#\/schema\/person\/9111900e3f15be99cf4a104112bf0bc3","name":"Lindstr\u00f6m Group","image":{"@type":"ImageObject","inLanguage":"et","@id":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.pngdc172a6bb4807003fd396d3bf661b0f5","url":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.png","contentUrl":"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/11\/Red-Logo-150x150.png","caption":"Lindstr\u00f6m Group"}}]}},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Lindstr\u00f6m Eesti","distributor_original_site_url":"https:\/\/lindstromgroup.com\/ee","push-errors":false,"_links":{"self":[{"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/posts\/19568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/comments?post=19568"}],"version-history":[{"count":0,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/posts\/19568\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/media\/19116"}],"wp:attachment":[{"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/media?parent=19568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/categories?post=19568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/tags?post=19568"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/lindstromgroup.com\/ee\/wp-json\/wp\/v2\/coauthors?post=19568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}