{"id":18258,"date":"2024-09-13T08:57:04","date_gmt":"2024-09-13T06:57:04","guid":{"rendered":"https:\/\/lindstromgroup.com\/ee\/?p=18258"},"modified":"2025-05-26T10:10:28","modified_gmt":"2025-05-26T08:10:28","slug":"iso-9001-standardiga-tagatud-kvaliteet","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/ee\/artikkel\/iso-9001-standardiga-tagatud-kvaliteet\/","title":{"rendered":"ISO 9001 standardiga tagatud kvaliteet: vaade kulisside taha"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>ISO 9001 on rahvusvaheliselt tunnustatud <a href=\"https:\/\/www.iso.org\/standard\/62085.html\">kvaliteedijuhtimiss\u00fcsteemi (QMS) standard<\/a>. Praegu kehtiv versioon, ISO 9001:2015, s\u00e4testab QMS-i n\u00f5uded, sealhulgas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kvaliteedi planeerimise, kontrolli ja tagamise protsessid<\/li>\n\n\n\n<li>Meetodid tulemuste j\u00e4lgimiseks ja m\u00f5\u00f5tmiseks<\/li>\n\n\n\n<li>Juhised dokumentatsiooni, siseauditite ning parandus- ja ennetavate tegevuste l\u00e4biviimiseks<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"591\" height=\"709\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/QualitySysCert_ISO9001_col.jpg\" alt=\"\" class=\"wp-image-18284\" style=\"width:263px;height:auto\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/QualitySysCert_ISO9001_col.jpg 591w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/QualitySysCert_ISO9001_col-250x300.jpg 250w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-0e2de597193798539ed21e5540856a8a\"><strong>ISO 9001 sertifikaat t\u00f5endab, et pakume j\u00e4rjepidevalt tooteid ja teenuseid, mis vastavad nii klientide kui ka regulatiivsetele n\u00f5uetele. See standard eeldab tugevat keskendumist klientide vajadustele ja pidevat protsesside t\u00e4iustamist, et tagada suurep\u00e4rane kliendikogemus.<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-purple-background-color has-text-color has-background has-link-color wp-elements-189f32763db802707f0290d44f57b90a\"><strong>ISO 9001 p\u00f5him\u00f5tetest p\u00f5hjalikuma \u00fclevaate saamiseks vestlesime Lindstr\u00f6mi kvaliteedi ja vastavuse direktoriga Harri Puputtiga.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Meie terviklik l\u00e4henemine kvaliteedijuhtimisele<\/h2>\n\n\n\n<p>ISO 9001 kehtib k\u00f5ikidele organisatsioonidele, s\u00f5ltumata nende suurusest v\u00f5i tegevusvaldkonnast. 1990. aastatel olime \u00fcks esimesi ettev\u00f5tteid, kes sertifitseeris oma kvaliteedijuhtimiss\u00fcsteemi vastavalt ISO 9000 n\u00f5uetele, ning oleme seda sertifikaati alates sellest ajast pidevalt s\u00e4ilitanud.<\/p>\n\n\n\n<p>ISO 9001 on pelgalt juhenddokument \u2013 meie juhtkond langetab otsuseid, mis on seotud ettev\u00f5tte strateegia, visiooni ja suunaga. Nagu Harri selgitab: &#8220;ISO 9001 ei anna meile enamat kui juhised. Organisatsioon peab ise tegema ja dokumenteerima oma otsused.&#8221;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"768\" height=\"966\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Harri-Puputti-768x966-1.jpg\" alt=\"\" class=\"wp-image-18285\" style=\"width:298px;height:auto\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Harri-Puputti-768x966-1.jpg 768w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/13\/2024\/08\/Harri-Puputti-768x966-1-239x300.jpg 239w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Meie kvaliteedijuhtimiss\u00fcsteem tugineb terviklikule l\u00e4henemisele, kuna see toetab meie laiemat \u00e4ristrateegiat. Harri t\u00f5lgendab standardi n\u00f5udeid \u00e4rikeelde, et meie juhid m\u00f5istaksid, kuidas see aitab meil saavutada meie strateegilisi eesm\u00e4rke.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/lindstromgroup.com\/ee\/avaleht-lindstrom\/ettevote\/sertifikaadid\/\">Juhtimiss\u00fcsteemi standardid<\/a> on loodud teie \u00e4ri toetamiseks. Need n\u00f5uavad tegevuste dokumenteerimist, suurendades usaldusv\u00e4\u00e4rsust ja teadlikkust kogu organisatsioonis. See v\u00f5imaldab t\u00f6\u00f6tada \u00fchiselt \u00fchiste eesm\u00e4rkide nimel.<\/p>\n<cite>Harri Puputti, Kvaliteedi ja vastavuse direktor<\/cite><\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ISO 9001 p\u00f5hiprintsiibid<\/h2>\n\n\n\n<p>Standard tugineb <a href=\"https:\/\/www.iso.org\/files\/live\/sites\/isoorg\/files\/store\/en\/PUB100080.pdf\">seitsmele kvaliteedijuhtimise p\u00f5him\u00f5ttele<\/a>, mis on loodud aitama ettev\u00f5tetel kasvada kasumlikult, pakkuda klientidele v\u00e4\u00e4rtust  ja tagada nende rahulolu.<\/p>\n\n\n\n<p>Harri kirjeldab neid p\u00f5him\u00f5tteid ja nende rakendamist Lindstr\u00f6mis j\u00e4rgmiselt:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Kliendikesksus: <\/strong><br>M\u00f5istame oma klientide \u00e4ri vajadusi ja p\u00f5hivajadusi. Seame esikohale kliendikogemuse, kuulates alati nende tagasisidet ja arvestades sellega.<\/li>\n\n\n\n<li><strong>Juhtimine: <\/strong><br>Tippjuhtkond juhib kvaliteedijuhtimiss\u00fcsteemi loomist ja elluviimist, l\u00e4htudes meie ettev\u00f5tte v\u00e4\u00e4rtustest.<\/li>\n\n\n\n<li><strong>Inimeste kaasamine: <\/strong><br>Koos kommunikatsiooniosakonnaga tagame, et iga t\u00f6\u00f6taja m\u00f5istab meie poliitikaid, protseduure ja juhiseid ning nende seost \u00e4rieesm\u00e4rkidega. Kaasame k\u00f5ik strateegia arendamisse.<\/li>\n\n\n\n<li><strong>Protsessikeskne l\u00e4henemine: <\/strong><br>M\u00e4\u00e4ratleme t\u00e4ielikult oma protsessid algusest l\u00f5puni vastavalt ISO 9001 n\u00f5uetele.<\/li>\n\n\n\n<li><strong>Parendamine: <\/strong><br>Tuvastame strateegilistele eesm\u00e4rkidele seotud ohud ja kasvuv\u00f5imalused.<\/li>\n\n\n\n<li><strong>T\u00f5endusp\u00f5hine otsuste tegemine:<\/strong><br>Planeerime tegevusi tulemuste hindamise ja muude andmeallikate p\u00f5hjal.<\/li>\n\n\n\n<li><strong>Suhete juhtimine:<\/strong><br>Haldame suhteid k\u00f5igi sidusr\u00fchmadega, sealhulgas tarnijate, partnerite, klientide, t\u00f6\u00f6tajate, ametiv\u00f5imude ja avalike organisatsioonidega.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Harri selgitab: \u201eKui j\u00e4rgime oma protseduure, suudame tarnida klientidele puhtaid ja korralikult ettevalmistatud tekstiile \u00f5igel ajal ja \u00f5igesse kohta. Meie pikaajalised suhted partnerite ja klientidega on parim t\u00f5estus meie s\u00fcsteemi t\u00f5hususest.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Auditeerimise roll ISO 9001 sertifikaadi saavutamisel<\/h2>\n\n\n\n<p>ISO 9001 sertifikaadi saamiseks l\u00e4bime nii v\u00e4liseid kui ka sisemisi auditeid. Kolmas osapool hindab meie kvaliteedijuhtimiss\u00fcsteemi vastavust standardi n\u00f5uetele. V\u00e4lisaudiitorid annavad tagasisidet positiivsete tulemuste, v\u00f5imalikest mittevastavuse riskide ja otseste mittevastavuste kohta. Nende ulatuslik kogemus teiste ettev\u00f5tetega v\u00f5imaldab neil pakkuda v\u00e4\u00e4rtuslikku tagasisidet ja tunnustada meie sooritusv\u00f5ime taset.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Auditeerimine aitab meil olla homme parem organisatsioon kui oleme t\u00e4na. Auditeerimisprotsess on arendusvahend, mis tagab meie pideva parendamise. On oluline, et keegi hindaks meid tegevust, annaks tagasisidet ja pakuks ideid edasiseks arenguks.<\/p>\n<cite>Harri Puputti, Kvaliteedi ja vastavuse direktor<\/cite><\/blockquote>\n\n\n\n<p>J\u00e4lgime k\u00f5iki auditi t\u00e4helepanekuid, teostame algp\u00f5hjuste anal\u00fc\u00fcsi ja kavandame j\u00e4rgmised sammud. P\u00e4rast plaani koostamist viime selle ellu ja m\u00f5\u00f5dame oma tegevuste m\u00f5ju.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesootavate regulatsioonide lainel navigeerimine<\/h2>\n\n\n\n<p>Harri s\u00f5nul on vastavusn\u00f5uete t\u00e4itmine n\u00fc\u00fcd olulisem kui kunagi varem. Kvaliteedin\u00f5uete t\u00e4itmine aitab meil m\u00f5ista ja integreerida j\u00e4tkusuutlikkuse regulatsioone oma \u00e4ritegevusse.<\/p>\n\n\n\n<p>&#8220;Peame t\u00e4iustama oma protsesse, et tagada vastavus uutele Euroopa regulatsioonidele. Kuna kliimamuutused on reaalsus, peame olema h\u00e4sti ette valmistatud.&#8221;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Kliimamuutused on muidugi risk, kuid need pakuvad ka v\u00f5imalusi. N\u00e4iteks n\u00e4eme oma <a href=\"https:\/\/lindstromgroup.com\/ee\/avaleht-lindstrom\/ettevote\/vastutustundlikkus\/\">ringmajanduse \u00e4rimudelit<\/a> v\u00f5imalusena toetada kliente kliimamuutuste negatiivsete m\u00f5jude vastu v\u00f5itlemisel.<\/p>\n<cite>Harri Puputti, Kvaliteedi ja vastavuse direktor<\/cite><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<!-- HTML -->\n            <div\n            id=\"block_a8b6b7d41b5a860d49d1c0646e140dd1\"\n            class=\"banner-cta banner-cta--block_a8b6b7d41b5a860d49d1c0646e140dd1  relative\"\n        >\n            <div class=\"banner-cta__background\" style=\"background-color: #E52330\"><\/div>\n            <div\n                class=\"flex gap-3 min-h-[100px] content-center self-stretch flex-wrap lindstrom-container lindstrom-container--content banner-cta__content banner-cta__content--horizontal\">\n                <div class=\"flex-grow flex-shrink-0 basis-0 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textiles.<\/p>\n","protected":false},"author":14,"featured_media":18259,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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