{"id":18011,"date":"2024-04-29T09:44:17","date_gmt":"2024-04-29T07:44:17","guid":{"rendered":"https:\/\/lindstromgroup.com\/ee\/?p=18011"},"modified":"2025-05-26T10:06:14","modified_gmt":"2025-05-26T08:06:14","slug":"valesti-valitud-tooriided-vahendavad-nii-kaupluse-tootajate-kui-klientide-rahulolu","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/ee\/artikkel\/valesti-valitud-tooriided-vahendavad-nii-kaupluse-tootajate-kui-klientide-rahulolu\/","title":{"rendered":"Valesti valitud t\u00f6\u00f6riided v\u00e4hendavad nii kaupluse t\u00f6\u00f6tajate kui klientide rahulolu"},"content":{"rendered":"\n

Iga kaubandusettev\u00f5tte juht teab, et kuitahes hea kaubavalikuga pood j\u00e4\u00e4b klientidest t\u00fchjaks, kui k\u00fclastajaid pole teenindamas heatujulisi ja abivalmis t\u00f6\u00f6tajaid. T\u00f6\u00f6riided t\u00e4idavad olulist rolli nii t\u00f6\u00f6tajate hea enesetunde kui ka korrektse v\u00e4limuse tagamisel. Riietes, mis ajavad higistama, on ebamugava l\u00f5ikega v\u00f5i sobimatus suuruses, tunneb t\u00f6\u00f6taja ennast halvasti ning varem v\u00f5i hiljem h\u00e4\u00e4letab ta jalgadega.<\/p>\n\n\n\n

T\u00f6\u00f6riiete rendi ja hooldusega tegelev Lindstr\u00f6m on paljude Eesti suurte kaubanduskettide <\/a>partner ning on seet\u00f5ttu kokku puutunud k\u00f5igi t\u00f6\u00f6riiete hankimise ja haldamisega seotud probleemidega. Ettev\u00f5tte suurklientide m\u00fc\u00fcgi- ja kliendisuhete juhi Anastasija Mostepanova s\u00f5nul tasub r\u00f5ivaid valides hoiduda eksimustest, mis rahulolematute t\u00f6\u00f6tajate kaudu v\u00f5ivad hakata m\u00f5jutama ka klientide ostukogemust.<\/p>\n\n\n\n

Ostetakse v\u00f5imalikult soodsad t\u00f6\u00f6riided<\/h2>\n\n\n\n

 \u201eRentida v\u00f5i osta \u2013 see on k\u00fcsimus. Eks v\u00f5imalused ja vajadused on erinevad, kuid meie kogemus n\u00e4itab, et ettev\u00f5tted, kes ostavad endale valmis hulga erinevates suurustes ja l\u00f5igetega t\u00f6\u00f6riideid, ei suuda t\u00f6\u00f6tajate vajadustele paindlikult reageerida,\u201c selgitas Mostepanova.<\/p>\n\n\n\n

Tema s\u00f5nul ostetakse tihti v\u00f5imalikult soodsad r\u00f5ivad, mis on oma disainilt lihtsad, kuid t\u00f6\u00f6 iseloomu mitte arvestavad. Materjal ei pruugi olla kvaliteetne, see ajab higistama, kipub rebenema, muudab pesuprotsessis v\u00e4rvi v\u00f5i t\u00f5mbab kokku. Ning kui ettev\u00f5te peaks oma visuaalset identiteeti vahetama, pole ettev\u00f5ttel varianti kui vanad riided pr\u00fcgim\u00e4ele saata ja j\u00e4lle uued r\u00f5ivad hankida. See on suur kulu. Lisaks ei ole see koosk\u00f5las juba 2025. aasta jaanuaris j\u00f5ustuva j\u00e4\u00e4tmedirektiiviga, mis julgustab tekstiilij\u00e4\u00e4tmete liigiti kogumise ja tulevikus ka maksuinstrumentidega r\u00f5ivaid v\u00f5imalikult kaua kasutuses hoidma.<\/p>\n\n\n\n

\u201eTihti piirab riiete ostmine rentimise asemel ka t\u00f6\u00f6tajate r\u00f5ivavalikut. Uus t\u00f6\u00f6taja peab valima endale saadavalolevate suuruste ja mudelite seast sobivaimad. S\u00e4rk osutub liiga lohvakaks, selle varrukaid tuleb pidevalt \u00fcles kerida, seelik ei v\u00f5imalda mugavalt istuda ja seda tuleb pidevalt seljas \u00fcmber s\u00e4ttida. Kui t\u00f6\u00f6riided ei vasta t\u00f6\u00f6taja kehat\u00fc\u00fcbile v\u00f5i on ebasobivas suuruses, v\u00f5ib see tekitada pidevat rahulolematust. See omakorda v\u00f5ib aga m\u00f5jutada motivatsiooni ja soovi t\u00f6\u00f6suhtet j\u00e4tkata,\u201c \u00fctles t\u00f6\u00f6r\u00f5ivaekspert.<\/p>\n\n\n\n

Tema s\u00f5nul on ostetud r\u00f5ivaste hooldamine keeruline, eriti kui hooldusvastutus on delegeeritud t\u00f6\u00f6tajatele. Kui r\u00f5ivas rebeneb v\u00f5i selle lukk puruneb, muutub see tihti tekstiilij\u00e4\u00e4tmeteks, sest asendusosi on raske leida. Renditud t\u00f6\u00f6r\u00f5ivad <\/a>v\u00f5imaldavad aga ettev\u00f5ttel tellida ja tagastada t\u00f6\u00f6riideid vastavalt vajadusele. Nii ei pea ettev\u00f5te s\u00e4ilitama riiulitel k\u00fcmneid kasutamata suurusi, mis ei pruugi tulevikus leida endale kasutajat. Suure kaadrivoolavusega kaubandussektoris, kus tipphooaegadel on abiks ka ajutine t\u00f6\u00f6j\u00f5ud, annab see tema kinnitusel suure kokkuhoiuv\u00f5imaluse.<\/p>\n\n\n\n

\u201eLisaks on Lindstr\u00f6mil iga mudeli jaoks olemas k\u00f5ikv\u00f5imalikud lukud, trukid, taskute, v\u00f6\u00f6sangade, isegi varrukate varu, et t\u00f6\u00f6riideid saaks alati parandada ning need kestaksid v\u00f5imalikult kaua,\u201c t\u00f5i ta v\u00e4lja renditeenuse eeliseid.<\/p>\n\n\n\n

Ebapiisav v\u00f5i \u00fclem\u00e4\u00e4rane t\u00f6\u00f6tajate kaasamine<\/h2>\n\n\n\n

K\u00f5lab vastuoluliselt, kuid kogenud t\u00f6\u00f6riideekspert on n\u00e4inud m\u00f5lema \u00e4\u00e4rmuse tagaj\u00e4rgi. \u201eKui juhtkond otsustab t\u00f6\u00f6riiete kollektsiooni ilma t\u00f6\u00f6tajatelt sisendit k\u00fcsimata, ei pruugi riided vastata t\u00f6\u00f6tajate vajadustele. See, millised probleemid on esinenud eelmiste riietega, n\u00e4iteks on materjal sobimatu, puudu on vajalikud taskud, mistahes detailid kipuvad h\u00f5\u00f5ruma, liikumist takistama ja muu taoline, on asjaolud, mida tuleks alati ideekorje k\u00e4igus kaardistada. Neid probleeme m\u00e4rkavad justnimelt t\u00f6\u00f6tajad, kes riideid kannavad. Ja Lindstr\u00f6mi tuhandete t\u00f6\u00f6r\u00f5ivaste seast leidub kindlasti mudel, mis need probleemid lahendab,\u201c kinnitas Mostepanova.<\/p>\n\n\n\n

T\u00f6\u00f6tajatele peaks aga kindlasti andma v\u00f5imalus leida endale sobiv suurus t\u00f6\u00f6riideid. Paljud ettev\u00f5tted kaasavad t\u00f6\u00f6tajad n\u00e4iteks riiete m\u00f5\u00f5distusprotsessi, v\u00f5imaldades t\u00f6\u00f6tajal erinevaid mudeleid selga proovida ning teha soovi korral valik sobivate alternatiivide vahel. \u201ePaljud ettev\u00f5tted lubavad t\u00f6\u00f6tajatel valida n\u00e4iteks p\u00fckste ja seeliku vahel, polo-kraega ja tavalise kaelusega T-s\u00e4rgi vahel, sama kollektsiooni erinevate l\u00f5igetega jakkide vahel. Nii on kindel, et t\u00f6\u00f6riie istub t\u00f6\u00f6tajale ning ta tunneb ennast mugavalt,\u201c selgitas Lindstr\u00f6mi esindaja.<\/p>\n\n\n\n

Tema s\u00f5nul tuleb aga \u00e4ra tunda piir, kus t\u00f6\u00f6tajad ei tegele enam t\u00f6\u00f6r\u00f5ivaste oluliste omaduste m\u00e4\u00e4ratlemisega, vaid vaidlevad maitse \u00fcle. \u201eKui kaupluses t\u00f6\u00f6tab viis inimest, on \u00fcksmeele leidmine lihtne. Kuid suuremad kauplused ja ketid, kus t\u00f6\u00f6tab k\u00fcmneid v\u00f5i sadu inimesi, ei saa siiski s\u00e4\u00e4rast demokraatiat lubada. Ettev\u00f5te peab tagama, et riided oleksid kvaliteetsed, sobiva funktsiooniga ja kannaks samas firma visuaalset identiteeti. Seega igat soovi ei ole v\u00f5imalik arvesse v\u00f5tta,\u201c t\u00f5des ta.<\/p>\n\n\n\n

Materjal ja l\u00f5ige ei sobi t\u00f6\u00f6 iseloomuga<\/strong><\/h2>\n\n\n\n

Levinud on arvamus, et kvaliteetne t\u00f6\u00f6r\u00f5ivas peaks olema valmistatud h\u00e4sti hingavast puuvillast materjalist. Tegelikult n\u00f5uab erinev t\u00f6\u00f6 erineva koostise ja ka kulumisastmega kangast. \u201ePuuvill kipub kiiremini tuhmuma ja sellel on suur kokkut\u00f5mbuvus, mist\u00f5ttu v\u00f5ib number muutuda. Samas pol\u00fcestrist stretch<\/em>-kangas on sageli liikuva t\u00f6\u00f6 jaoks mugavam. Saaliteenindajad, kes peavad palju sirutama, kummardama, k\u00fckitama, eelistavad \u00fcldjuhul just pol\u00fcestrist t\u00f6\u00f6riideid. Samas pol\u00fcester ei ole nii hingav kui puuvill,\u201c r\u00e4\u00e4kis ta.<\/p>\n\n\n\n

Tema s\u00f5nul on kaubandusettev\u00f5tetes m\u00f5istlik jagada t\u00f6\u00f6r\u00f5ivad tsoonide kaupa gruppidesse ning valida igale grupile parimate omadustega riided. Tsoonid m\u00e4\u00e4ravad \u00e4ra ka selle, kui palju on lubatud auke ja rebenemisi parandada ning kui plekitu peab olema t\u00f6\u00f6riie p\u00e4rast pesu.<\/p>\n\n\n\n

\u201eNeil t\u00f6\u00f6tajatel, kes puutuvad kokku klientidega, peavad alati olema laitmatult korrektsed t\u00f6\u00f6riided. Seal ei tohi olla plekke ega paigatud auke. Samas sisek\u00f6\u00f6kides kannavad t\u00f6\u00f6tajad toiduainet\u00f6\u00f6stuses kasutatavaid t\u00f6\u00f6riided. Need on valged, et saaks tagada alati h\u00fcgieenilist puhtust, kuid parandused on lubatud, sest kliente t\u00f6\u00f6tajad ei teeninda. Laot\u00f6\u00f6tajad kannavad aga tihti tumedamaid riideid, et pesule mitte allunud v\u00e4rvimuutused ei oleks m\u00e4rgatavad. Samuti v\u00f5ib nende riideid piiramatult parandada \u2013 kuni need suudavad t\u00f6\u00f6tajat kaitsta,\u201c kirjeldas Mostepanova.<\/p>\n\n\n\n

Erilist t\u00e4helepanu tasub tema s\u00f5nul p\u00f6\u00f6rata t\u00f6\u00f6tajatele, kes viibivad k\u00f5ikuva temperatuuriga alades. \u201eSeda, et lihaletis v\u00f5i piimatoodete osakonnas vajatakse soojemaid riideid, osatakse silmas pidada. Aga kui kassapidaja, kellele pole ette n\u00e4htud soojemat jakki v\u00f5i fliisi, tunneb pidevalt v\u00e4lisuksest tulevat jahedat \u00f5hku, siis haarab ta kapist oma isikliku salli v\u00f5i jope j\u00e4rele ning ettev\u00f5tte br\u00e4nditud r\u00f5ivad pole enam n\u00e4htavad. Samas saab t\u00f6\u00f6andja tagada ka kassapidajatele vestid, fliisid ja joped k\u00fclmemaks perioodiks. Taaskord aitab see, kui suhelda inimestega ning kaardistada mured, mida t\u00f6\u00f6riided saavad lahendada,\u201c andis Lindstr\u00f6mi esindaja n\u00f5u.<\/p>\n\n\n\n

T\u00f6\u00f6tajale ei tagata piisavalt palju r\u00f5ivakomplekte<\/h2>\n\n\n\n

T\u00f6\u00f6r\u00f5ivaste puhtus on nii turvalisuse ja h\u00fcgieeni kui ka esteetika k\u00fcsimus. \u201e\u00dckski klient ei taha suhelda kaupluses t\u00f6\u00f6tajaga, kelle s\u00e4rk on plekiline v\u00f5i kes l\u00f5hnab higi j\u00e4rele. Kuid kui t\u00f6\u00f6andja on taganud t\u00f6\u00f6tajale n\u00e4dala peale kaks t\u00f6\u00f6r\u00f5ivakomplekti, siis mis valikud t\u00f6\u00f6tajal \u00fcldse on? Meie soovitame l\u00e4htuda p\u00f5him\u00f5ttest, et naha vastas olevaid riideid peaks vahetama v\u00e4hemalt kahe p\u00e4eva tagant, soovitavalt isegi iga p\u00e4ev. Pealisr\u00f5ivad v\u00f5ivad taluda kandmist ka terve n\u00e4dala. Samas alati peaks olema saadaval \u00fcks lisakomplekt juhuks, kui midagi juhtub \u2013 riietele tekib plekk, see l\u00e4heb katki,\u201c selgitas Lindstr\u00f6mi esindaja.<\/p>\n\n\n\n

Tema s\u00f5nul on Lindstr\u00f6mi t\u00f6\u00f6r\u00f5ivad varustatud hooldusts\u00fckli j\u00e4lgimiseks kiibiga ning see aitab \u00fchtlustada ettev\u00f5tte t\u00f6\u00f6tajate arusaamu h\u00fcgieenist. \u201eKui t\u00f6\u00f6andja on ette n\u00e4inud, et t\u00f6\u00f6taja vahetab riideid \u00fclep\u00e4eviti, aga pessu j\u00f5uab etten\u00e4htust v\u00e4hem komplekte, siis m\u00e4rkab ettev\u00f5te seda anomaaliat meie e-teeninduskeskkonnas. Ta saab vajadusel t\u00f6\u00f6tajale r\u00f5ivaste kandmise korda uuesti selgitada,\u201c tutvustas Anastasija Mostepanova digitekstiili v\u00f5imalusi. \u00a0<\/p>\n\n\n\n

Riiete pesu ei m\u00f5elda piisavalt h\u00e4sti l\u00e4bi<\/h2>\n\n\n\n

T\u00f6\u00f6r\u00f5ivaste pakkumine t\u00f6\u00f6tajatele n\u00f5uab ka nende hoolduse rutiinide paikapanekut. Ettev\u00f5tted, kes t\u00f6\u00f6riideid Lindstr\u00f6milt rendivad, saavad teenuse raames ka r\u00f5ivaste pesu ja hoolduse.<\/p>\n\n\n\n

\u201eMeie autojuhid koguvad kantud riided ettev\u00f5tetelt kokku, toimetavad need pesumajja. Seal need pestakse, teostatakse kvaliteedikontroll, et k\u00f5ik vastaks kokkulepitud standarditele, teostatakse vajalikud parandused ning toimetatakse tagasi klientidele. K\u00f5ik t\u00f6\u00f6riietega tehtud toimingud kantakse e-teeninduskeskkonda, kust on v\u00f5imalik j\u00e4lgida, kas riided on korralikult ringluses ja millises hooldusetapis need parasjagu on. T\u00e4nu sellele ei eksisteeri enam sellist probleemi nagu t\u00f6\u00f6riiete \u00e4rakadumine,\u201c r\u00f5\u00f5mustas Mostepanova.<\/p>\n\n\n\n

Ettev\u00f5tetes, kus aga teenuseosutajat ei ole, on asi tema s\u00f5nul keerulisem. On neid, kellel on leping m\u00f5ne pesumajaga v\u00f5i kes pesevad t\u00f6\u00f6riideid ise. Aga paraku on v\u00e4ga palju ka selliseid ettev\u00f5tteid, kes eeldavad, et t\u00f6\u00f6tajad hooldavad ise oma t\u00f6\u00f6riideid.<\/p>\n\n\n\n

\u201eSee lahendus on mitmes m\u00f5ttes problemaatiline. Esiteks ei saa eeldada t\u00f6\u00f6tajalt, et ta oskab riideid korrektselt pesta \u2013 valib \u00f5ige temperatuuri, kasutab \u00f5igeid pesuaineid. Samuti ei saa temalt n\u00f5uda oskust t\u00f6\u00f6riideid parandada. Veel v\u00e4hem vastutust selle eest, kui t\u00f6\u00f6riided on eba\u00f5ige hoolduse t\u00f5ttu rikutud. Ka t\u00f6\u00f6inspektsioon on toonud v\u00e4lja, et t\u00f6\u00f6andja v\u00f5ib k\u00fcll teha t\u00f6\u00f6tajaga kokkuleppe, mille kohaselt t\u00f6\u00f6taja peseb riideid kodus. Samas peab sellisel juhul leppima kokku ka \u00f5iglases h\u00fcvitises, mis katab t\u00f6\u00f6r\u00f5ivaste hooldusega kaasneva vee-, elektri- ja pesuaine kulu,\u201c selgitas ta.<\/p>\n","protected":false},"excerpt":{"rendered":"

Iga kaubandusettev\u00f5tte juht teab, et kuitahes hea kaubavalikuga pood j\u00e4\u00e4b klientidest t\u00fchjaks, kui k\u00fclastajaid pole teenindamas heatujulisi ja abivalmis t\u00f6\u00f6tajaid. T\u00f6\u00f6riided t\u00e4idavad olulist rolli nii…<\/p>\n","protected":false},"author":14,"featured_media":18012,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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