{"id":17812,"date":"2024-04-05T15:03:19","date_gmt":"2024-04-05T13:03:19","guid":{"rendered":"https:\/\/lindstromgroup.com\/ee\/?p=17812"},"modified":"2024-04-05T15:03:21","modified_gmt":"2024-04-05T13:03:21","slug":"personaalne-kliendikogemus","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/ee\/artikkel\/personaalne-kliendikogemus\/","title":{"rendered":"Soovime pakkuda Lindstr\u00f6mi klientidele veelgi personaalsemat kogemust"},"content":{"rendered":"\n

V\u00e4\u00e4rtustame Lindstr\u00f6mis pikaajalisi kliendisuhteid \u2013 usume, et ka see on osa j\u00e4tkusuutlikkusest<\/a>, mida igal sammul silmas peame. Pikaaegse koost\u00f6\u00f6 eeldus on kliendi vajaduste ja ootuste tundmine ning pidev t\u00f6\u00f6 selle nimel, et meie teenustega k\u00f5ik sujuks.<\/p>\n\n\n\n

Klientide tagasiside on meie teenuse ja teeninduse arendamise A ja O. \u00dcheks viisiks teada saada, kuidas kliendil l\u00e4heb, on m\u00f5istagi otsesuhtlus \u2013 kohtumised, k\u00f5ned, e-kanalid. Selle k\u00f5rval on aga oluline l\u00e4bi viia ka regulaarseid uuringuid, mis \u00fcldisema pildi annavad. Nii saadame igale kliendile tagasisidek\u00fcsitluse kord aastas, samuti teeme seda m\u00fc\u00fcgikohtumise ja uue kliendi puhul lepingu s\u00f5lmimise j\u00e4rel.<\/p>\n\n\n\n

Tagasisidek\u00fcsitluste l\u00e4biviimisel toimub peatselt muudatus \u2013 eelk\u00f5ige on see n\u00e4htav k\u00fcll meie \u201ctagatoas\u201d, kuid selle m\u00f5ju peaks kindlasti j\u00f5udma ka kliendini. Nimelt v\u00f5tame kasutusele uue tagasisidekeskkonna, mis aitab meid klientidele parema teenuse ja teeninduse pakkumisel.<\/p>\n\n\n\n

Tutvustan pisut l\u00e4hemalt nii seda uuendust kui ka tulevikusuundi, mida kliendikogemuse arendamisel silmas peame. On endastm\u00f5istetv, et ka meie tulevikuplaanid kujunevad suures osas just klientide tagasiside alusel.<\/p>\n\n\n\n

Uus programm teeb t\u00f5husamaks kliendikogemuse anal\u00fc\u00fcsi ja kiirendab vajalikke muudatusi<\/strong><\/h2>\n\n\n\n

Uue tagasisidekeskkonna v\u00f5tame kasutusele 2024. aasta aprillis ning see on seadistatud Lindstr\u00f6mi ja meie klientide vajaduste j\u00e4rgi. Kaasaegne platvorm on kasutajas\u00f5bralik, intuitiivne, v\u00f5imaldab \u00fclihead andmeanal\u00fc\u00fctikat ning \u00fclevaadet klientide eelistustest ja nende kogemusest Lindstr\u00f6miga.<\/p>\n\n\n\n

V\u00f5ib k\u00fcsida, kuidas t\u00e4nap\u00e4evasem ja tehniliselt v\u00f5imekam tagasiside kogumise ja anal\u00fc\u00fcsi keskkond klientidele kasu toob? Eks ikka seel\u00e4bi, et parem tarkvara aitab tagasisidet veelgi t\u00f5husamalt t\u00f6\u00f6delda ja kiiremini arvesse v\u00f5tta. Kui osa asjade muutmine on aegan\u00f5udvam, siis osa kommentaaride p\u00f5hjal saame ka kohe protsesse parandada ja klientidele lahendusi leida.<\/p>\n\n\n\n

Just tagasiside on see alus, mille kaudu saame hoiduda muutmast neid asju, millega ollakse rahul ning arendada protsesse ja teenust esmalt kohtades, millele ka kliendid enim t\u00e4helepanu juhivad. Tagasiside on vajalik kogu meie t\u00f6\u00f6perele \u2013 ka tekstiilihooldajaid huvitab v\u00e4ga, kas klient, kellele ta jakki on pesnud v\u00f5i \u00f5mmelnud, on teenusega rahul. Jagame klientide tagasisidet k\u00f5igile t\u00f6\u00f6tajatele  \u2013 meie sisekohtumiste, arvutiprogrammide ja kontoris n\u00e4htavalolevate ekraanide kaudu j\u00f5uab see nii juhtide, tekstiilihooldajate kui autojuhtideni.<\/p>\n\n\n\n

Tulevikusuund: veelgi personaalsem teenus igale Lindstr\u00f6mi kliendile<\/strong><\/h2>\n\n\n\n

Kui meie suurklientide k\u00e4ek\u00e4igu eest hoolitsevad kliendihaldurid, siis tegutseme selle nimel, et personaalsema l\u00e4henemise saaks iga Lindstr\u00f6mi klient. \u00dche v\u00f5imaliku sammuna selles suunas kaalume klienditoe telefoniteeninduse \u00fclesehitust meie teenusvaldkondade p\u00f5hiselt \u2013 et helistaja j\u00f5uaks kohe teenindajani, kes on klienti huvitavale teenusele spetsialiseerunud. Signaali selle kaalumiseks oleme saanud klientide tagasisidest ja alustasime ses osas anal\u00fc\u00fcsi.<\/p>\n\n\n\n

Klientide paremaks teenindamiseks v\u00f5tame kasutusele kaasaegseid t\u00f6\u00f6vahendeid ja oleme laiendanud meeskonda. Viimase aastaga on peaaegu kahekordistanud meie klienditoe t\u00f6\u00f6tajate arv.<\/p>\n\n\n\n

Aastaid tagasi kasutusele v\u00f5etud eLindstr\u00f6m <\/a>on olnud kliendimugavuses suur samm edasi \u2013 kliendi elu teevad lihtsamaks kiibistatud riiete j\u00e4lgitavus, digitaalne \u00fclevaade teenusest ja keskkonnam\u00f5just. Erinevaid arendusi teeme eLindstr\u00f6mis pidevalt \u2013 seega tasub uute funktsioonide ja lisav\u00f5imaluste osas pilk peal hoida. Suurema suuna oleme v\u00f5tnud sellele, et klientidele luua v\u00f5imalusi teenust veel rohkem ise e-kanalis juhtida.<\/p>\n\n\n\n

N\u00e4eme, et paljud kliendid on meid valinud rohelise m\u00f5tteviisi ja keskkonda s\u00e4\u00e4stva \u00e4rimudeli p\u00e4rast, mis on Lindstr\u00f6mi DNA-s. Oleme t\u00e4nulikud selle koost\u00f6\u00f6 eest ja julgustame meile igak\u00fclgset tagasisidet andma. Just klientide ootused ja hinnangud aitavad meil paremini samme seada ning koos j\u00e4tkusuutlikuma tuleviku poole liikuda.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00e4\u00e4rtustame Lindstr\u00f6mis pikaajalisi kliendisuhteid \u2013 usume, et ka see on osa j\u00e4tkusuutlikkusest, mida igal sammul silmas peame. Pikaaegse koost\u00f6\u00f6 eeldus on kliendi vajaduste ja ootuste…<\/p>\n","protected":false},"author":14,"featured_media":17625,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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