{"id":17734,"date":"2019-12-12T14:34:00","date_gmt":"2019-12-12T13:34:00","guid":{"rendered":"https:\/\/lindstromgroup.com\/cz\/?p=17734"},"modified":"2025-05-26T14:29:05","modified_gmt":"2025-05-26T13:29:05","slug":"rozhovor-s-petrou-benedovou-koordinatorkou-kvality-v-lindstrom","status":"publish","type":"post","link":"https:\/\/lindstromgroup.com\/cz\/article\/rozhovor-s-petrou-benedovou-koordinatorkou-kvality-v-lindstrom\/","title":{"rendered":"Rozhovor s Petrou Benedovou, koordin\u00e1torkou kvality v Lindstr\u00f6m"},"content":{"rendered":"\n<p>\u201eNa\u0161i z\u00e1kazn\u00edci si cen\u00ed zejm\u00e9na dobrou a otev\u0159enou komunikaci, osobn\u00ed p\u0159\u00edstup a rychl\u00e9 \u0159e\u0161en\u00ed p\u0159\u00edpadn\u00fdch z\u00e1drhel\u016f,\u201c \u0159\u00edk\u00e1 Petra Benedov\u00e1, kter\u00e1 pracuje ve spole\u010dnosti Lindstr\u00f6m ji\u017e 6 let v odd\u011blen\u00ed Z\u00e1kaznick\u00e9ho servisu, v sou\u010dasnosti na pozici koordin\u00e1torka kvality. Petra se star\u00e1 o spr\u00e1vn\u00e9 dodr\u017eov\u00e1n\u00ed provozn\u00edch proces\u016f v pr\u00e1deln\u011b, tak aby byla zaru\u010dena vysok\u00e1 kvalita slu\u017eby pro jednotliv\u00e9 z\u00e1kazn\u00edky, a aby byly v\u017edy dodr\u017eeny v\u0161echny pot\u0159ebn\u00e9 hygienick\u00e9 a bezpe\u010dnostn\u00ed normy, kter\u00e9 jsou z\u00e1kazn\u00edkem vy\u017eadov\u00e1ny.<\/p>\n\n\n\n<p>V rozhovoru jsme se Petry ptali, co je pro ni hlavn\u00edm krit\u00e9riem kvality poskytovan\u00fdch slu\u017eeb, jak\u00fdmi zp\u016fsoby hl\u00edd\u00e1 \u00fadr\u017ebu <a href=\"https:\/\/old.lindstromgroup.com\/cz\/services-different-industries\/\">pracovn\u00edho oble\u010den\u00ed<\/a>, <a href=\"https:\/\/old.lindstromgroup.com\/cz\/services\/industrial-wipers\/\">ut\u011brek<\/a> a <a href=\"https:\/\/old.lindstromgroup.com\/cz\/services\/mats\/\">roho\u017e\u00ed<\/a>, a co spole\u010dnost Lindstr\u00f6m d\u011bl\u00e1 pro udr\u017eitelnost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co v\u0161echno m\u00e1te jako koordin\u00e1torka kvality v Lindstr\u00f6m na starosti?<\/h2>\n\n\n\n<p>Hlavn\u00ed n\u00e1pln\u00ed m\u00e9 pr\u00e1ce je prov\u00e1d\u011bn\u00ed <strong>pravideln\u00e9 kontroly<\/strong> jednotliv\u00fdch pracovn\u00edch sm\u011bn, intern\u00ed audity, a tak\u00e9 kontrola dodr\u017eov\u00e1n\u00ed na\u0161ich standard\u016f a proces\u016f a jejich realizace v praxi, d\u00e1le aktivn\u00ed n\u00e1vrhy a implementace opat\u0159en\u00ed vedouc\u00edch ke zv\u00fd\u0161en\u00ed kvality slu\u017eby. Krom\u011b toho m\u00e1m na starosti i kontrolu na\u0161ich <strong>extern\u00edch dodavatel\u016f<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak zabezpe\u010dujete, \u017ee p\u0159i tak velk\u00e9m objemu z\u00e1kazn\u00edk\u016f dok\u00e1\u017eete dodr\u017eet kvalitu pran\u00ed a \u00fadr\u017eby?<\/h2>\n\n\n\n<p>V\u0161e je o <strong>spr\u00e1vn\u00e9m pl\u00e1nov\u00e1n\u00ed pracovn\u00edch postup\u016f<\/strong>, o d\u016fkladn\u00e9 informovanosti zam\u011bstnanc\u016f a pravideln\u00fdch kontrol\u00e1ch. Ve zkratce jsou z\u00e1rukou kvality slu\u017eeb tyto \u010dinnosti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dodr\u017eujeme pl\u00e1ny preventivn\u00ed \u00fadr\u017eby stroj\u016f i d\u00e1vkovac\u00edho za\u0159\u00edzen\u00ed.<\/li>\n\n\n\n<li>Prov\u00e1d\u00edme pravideln\u00e9 kalibrace.<\/li>\n\n\n\n<li>Sledujeme spot\u0159eby v\u0161ech energi\u00ed i detergent\u016f.<\/li>\n\n\n\n<li>Prov\u00e1d\u00edme pravideln\u00e1 \u0161kolen\u00ed zam\u011bstnanc\u016f.<\/li>\n\n\n\n<li>Prov\u00e1d\u00edme kontroly b\u011bhem prac\u00edho cyklu i jednotliv\u00fdch proces\u016f.<\/li>\n\n\n\n<li>Pl\u00e1nujeme sm\u011bny a z\u00e1vozy s ohledem na kapacitu.<\/li>\n\n\n\n<li>Jak obvykle perete pracovn\u00ed od\u011bvy, pr\u016fmyslov\u00e9 ut\u011brky a roho\u017ee<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Jak obvykle perete pracovn\u00ed od\u011bvy, pr\u016fmyslov\u00e9 ut\u011brky a roho\u017ee?<\/h2>\n\n\n\n<p>Prac\u00ed programy jsou sestaveny podle stupn\u011b zne\u010di\u0161t\u011bn\u00ed s r\u016fznou d\u00e9lkou, pou\u017eit\u00edm teplot a koncentrace detergent\u016f. Podle zne\u010di\u0161t\u011bn\u00ed textilie se ur\u010duje, na jak\u00fd program se bude pr\u00e1t.<\/p>\n\n\n\n<p>Hygieny textili\u00ed je dosa\u017eeno b\u011bhem procesu pran\u00ed tepelnou a chemickou dezinfekc\u00ed. Pr\u00e1dlo se pere p\u0159i teplot\u00e1ch kolem 50-55\u00b0C s pomoc\u00ed speci\u00e1ln\u00edch prac\u00edch prost\u0159edk\u016f dod\u00e1van\u00fdch spole\u010dnost\u00ed Diversey. Na\u0161e postupy pran\u00ed a su\u0161en\u00ed zajist\u00ed likvidaci a\u017e 99 % v\u0161ech mikroorganism\u016f z od\u011bvu.<\/p>\n\n\n\n<p>Pr\u016fb\u011bh t\u011bchto proces\u016f se neust\u00e1le kontroluje. Vzorky odeb\u00edr\u00e1me v pravideln\u00fdch intervalech v r\u016fzn\u00fdch kontroln\u00edch bodech procesu a v\u00fdsledky se zpracov\u00e1vaj\u00ed v certifikovan\u00fdch za\u0159\u00edzen\u00edch &#8211; v <a href=\"https:\/\/www.tzu.cz\" target=\"_blank\" rel=\"noopener\">Textiln\u00edm zku\u0161ebn\u00edm \u00fastavu<\/a> a ve <a href=\"http:\/\/www.sukl.cz\" target=\"_blank\" rel=\"noopener\">St\u00e1tn\u00edm zdravotn\u00edm \u00fastavu<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized lazyload wp-image-7658\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-2.jpg\" alt=\"\" class=\"wp-image-17735\" style=\"width:600px\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-2.jpg 1000w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-2-300x200.jpg 300w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-2-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Pr\u00e1delna spole\u010dnosti Lindstr\u00f6m<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Co jsou u v\u00e1s krit\u00e9ria kvality \u010di\u0161t\u011bn\u00ed textilu?<\/h2>\n\n\n\n<p>Ka\u017ed\u00e9 pr\u016fmyslov\u00e9 odv\u011btv\u00ed m\u00e1 jin\u00e9 bezpe\u010dnostn\u00ed a hygienick\u00e9 normy. Od\u011bvy jsou klasifikov\u00e1ny podle u\u017eivatelsk\u00fdch skupin s ohledem na stav, za\u0161pin\u011bn\u00ed, po\u010det oprav, bezpe\u010dnost, \u010di vzhled. Potravin\u00e1\u0159sk\u00e1 v\u00fdroba vy\u017eaduje <strong>hygienickou \u010distotu<\/strong>, stroj\u00edrenstv\u00ed m\u00e1 zase speci\u00e1ln\u00ed po\u017eadavky na <strong>bezpe\u010dnost<\/strong> pracovn\u00edho od\u011bvu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak pohl\u00ed\u017e\u00edte na udr\u017eitelnost? Co v\u0161echno se sna\u017e\u00edte s ohledem na udr\u017eitelnost p\u0159i pran\u00ed \u201eoptimalizovat\u201c?<\/h2>\n\n\n\n<p><a href=\"https:\/\/old.lindstromgroup.com\/cz\/udrzatelnost\/\">Udr\u017eitelnost<\/a> je hlavn\u00edm pil\u00ed\u0159em na\u0161\u00ed firemn\u00ed filosofie. Proto se sna\u017e\u00edme ekologickou z\u00e1t\u011b\u017e na\u0161ich slu\u017eeb <strong>minimalizovat ve v\u0161ech ohledech<\/strong>.<\/p>\n\n\n\n<p>Pracovn\u00ed od\u011bvy v\u017edy navrhujeme tak, abychom co nejv\u00edce prodlou\u017eili jejich \u017eivotn\u00ed cyklus. Pou\u017e\u00edv\u00e1me pevn\u00e9 a odoln\u00e9 l\u00e1tky, kter\u00e9 vydr\u017e\u00ed opakovan\u00e9 pran\u00ed a \u010di\u0161t\u011bn\u00ed. V\u0161echny <a href=\"https:\/\/old.lindstromgroup.com\/cz\/services-different-industries\/\">pracovn\u00ed od\u011bvy Lindstr\u00f6m<\/a> lze jednodu\u0161e za\u0161\u00edt a opravit. Sez\u00f3nn\u00edmi \u010di designov\u00fdmi trendy se ne\u0159\u00edd\u00edme. Na\u0161e od\u011bvy vydr\u017e\u00ed dlouh\u00e9 roky.<\/p>\n\n\n\n<p>Jedno z na\u0161ich d\u016fle\u017eit\u00fdch ekologick\u00fdch pravidel je vyrobit pouze takov\u00e9 mno\u017estv\u00ed pracovn\u00edch od\u011bv\u016f, <strong>kolik pot\u0159ebujeme<\/strong>. Chr\u00e1n\u00edme a \u0161et\u0159\u00edme v\u00fdrobn\u00ed suroviny tak, \u017ee vyr\u00e1b\u00edme pracovn\u00ed od\u011bvy na objedn\u00e1vku a skladem dr\u017e\u00edme pouze minim\u00e1ln\u00ed pohotovostn\u00ed z\u00e1sobu.<\/p>\n\n\n\n<p>Sna\u017e\u00edme se tak\u00e9 <a href=\"https:\/\/old.lindstromgroup.com\/cz\/article\/textile-waste-global-challenge-chemical-dissolving-might-solution\/\">sni\u017eovat mno\u017estv\u00ed textiln\u00edho odpadu<\/a>. Nejen, \u017ee navrhujeme pracovn\u00ed od\u011bvy, kter\u00e9 je mo\u017eno lehce opravit, ale sna\u017e\u00edme se tak\u00e9 sni\u017eovat mno\u017estv\u00ed odst\u0159i\u017ek\u016f l\u00e1tky p\u0159i jejich v\u00fdrob\u011b. V\u011bt\u0161ina na\u0161ich v\u00fdrobk\u016f neskon\u010d\u00ed na skl\u00e1dce, kdy\u017e p\u0159estanou slou\u017eit p\u016fvodn\u00edmu \u00fa\u010delu, ale jsou vyu\u017eity d\u00e1le v jin\u00e9 podob\u011b. Pracovn\u00ed od\u011bvy Lindstr\u00f6m tak znovu o\u017e\u00edvaj\u00ed v jin\u00fdch podob\u00e1ch: jako koupac\u00ed \u017eupany pro d\u011bti, jako n\u00e1kupn\u00ed ta\u0161ky nebo t\u0159eba jako ut\u011brky do dom\u00e1cnosti.<\/p>\n\n\n\n<p>D\u00e1le <strong>optimalizujeme spot\u0159ebu v\u0161ech energi\u00ed a recyklujeme vodu<\/strong> b\u011bhem prac\u00edho cyklu. Pou\u017eit\u00ed detergent\u016f d\u016fkladn\u011b sledujeme a jejich mno\u017estv\u00ed pr\u016fb\u011b\u017en\u011b optimalizujeme tak, abychom s minimem \u010dist\u00edc\u00edch prost\u0159edk\u016f dos\u00e1hli co nejlep\u0161\u00edch v\u00fdsledk\u016f pran\u00ed.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized lazyload wp-image-7661\"><img decoding=\"async\" width=\"1000\" height=\"665\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-1.jpg\" alt=\"\" class=\"wp-image-17736\" style=\"width:600px\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-1.jpg 1000w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-1-300x200.jpg 300w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-1-768x511.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Udr\u017eitelnost je hlavn\u00edm pil\u00ed\u0159em filosofie spole\u010dnosti Lindstr\u00f6m<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Kde perete textilie? Jak vypadaj\u00ed pra\u010dky na tak velk\u00fd objem textili\u00ed?<\/h2>\n\n\n\n<p>M\u00e1me jedno servisn\u00ed st\u0159edisko\/pr\u00e1delnu v \u017debr\u00e1ku, nedaleko Plzn\u011b a v p\u0159\u00ed\u0161t\u00edm roce bychom m\u011bli otev\u0159\u00edt dal\u0161\u00ed, v Olomouci. Ob\u011b pr\u00e1delny jsou postaven\u00e9 a vybaven\u00e9 na m\u00edru na\u0161im prac\u00edm pot\u0159eb\u00e1m. Textil pereme v bubnov\u00fdch pra\u010dk\u00e1ch s objemem 10 kg, 30 kg, 60 kg a 100 kg. K tomu m\u00e1me stejn\u011b velk\u00e9 su\u0161i\u010dky.<\/p>\n\n\n\n<p>Ro\u010dn\u011b vypereme neuv\u011b\u0159iteln\u00fdch 1 500 000 kg od\u011bv\u016f a 1 800 000 kg roho\u017e\u00ed, spot\u0159eba vody na\u0161ich pra\u010dek je 14,17 l\/kg u od\u011bv\u016f a 5,75 l\/kg u roho\u017e\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Obsahuj\u00ed textilie mikroplasty? A pokud ano, jak se sna\u017e\u00edte eliminovat jejich uvol\u0148ov\u00e1n\u00ed p\u0159i pran\u00ed?<\/h2>\n\n\n\n<p>Mikroplasty jsou <strong>obrovskou hrozbou pro vodn\u00ed zdroje<\/strong>, a t\u00edm p\u00e1dem pro cel\u00fd glob\u00e1ln\u00ed ekosyst\u00e9m a lidsk\u00e9 zdrav\u00ed. V Lindstr\u00f6m se proto sna\u017e\u00edme analyzovat vliv pr\u016fmyslov\u00e9ho pran\u00ed na \u00fanik <a href=\"https:\/\/zdravi.nutricbistro.cz\/ekologicke-krabicky\" target=\"_blank\" rel=\"noreferrer noopener\">mikroplast\u016f do vod<\/a>. Zat\u00edm bohu\u017eel \u017e\u00e1dn\u00e9 p\u0159esn\u00e9 informace k t\u00e9to problematice nem\u00e1me, nicm\u00e9n\u011b podle v\u0161ech prozat\u00edm dostupn\u00fdch zdroj\u016f a v\u00fdzkum\u016f nem\u00e1 tento typ pran\u00ed na mno\u017estv\u00ed mikroplast\u016f ve vod\u011b v\u00fdznamn\u00fd vliv. Problematiku pe\u010dliv\u011b sledujeme.<\/p>\n\n\n\n<p>Uvol\u0148ov\u00e1n\u00ed mikroplast\u016f se v sou\u010dasn\u00e9 dob\u011b sna\u017e\u00edme minimalizovat zejm\u00e9na t\u00edm, \u017ee n\u00e1\u0161 <strong>textil m\u00e1 dlouhou \u017eivotnost<\/strong>, a t\u00edm p\u00e1dem se ka\u017ed\u00fdm pran\u00edm mno\u017estv\u00ed uvoln\u011bn\u00fdch mikroplast\u016f sni\u017euje. Z\u00e1rove\u0148 neust\u00e1le sledujeme nov\u00e9 poznatky k dan\u00e9 problematice a v\u017edy na n\u011b hned reagujeme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co klienti nej\u010dast\u011bji &#8211; s ohledem na po\u017eadovanou kvalitu &#8211; vy\u017eaduj\u00ed a co si na va\u0161\u00ed slu\u017eb\u011b cen\u00ed?<\/h2>\n\n\n\n<p>Z\u00e1kazn\u00edci po\u017eaduj\u00ed zejm\u00e9na to, aby slu\u017eba fungovala tak, jak m\u00e1. To znamen\u00e1, \u017ee zam\u011bstnanci maj\u00ed v\u017edy k dispozici <strong>\u010dist\u00e9 pracovn\u00ed oble\u010den\u00ed<\/strong>, kter\u00e9 spl\u0148uje bezpe\u010dnostn\u00ed a hygienick\u00e9 normy platn\u00e9 v jejich pracovn\u00edm procesu.<\/p>\n\n\n\n<p>Maxim\u00e1ln\u011b se sna\u017e\u00edme vych\u00e1zet na\u0161im z\u00e1kazn\u00edk\u016fm vst\u0159\u00edc a p\u0159izp\u016fsobit na\u0161e slu\u017eby tak, aby jim co nejv\u00edce vyhovovaly. Z\u00e1kazn\u00edci cen\u00ed zejm\u00e9na dobrou a otev\u0159enou komunikaci, osobn\u00ed p\u0159\u00edstup a rychl\u00e9 \u0159e\u0161en\u00ed p\u0159\u00edpadn\u00fdch z\u00e1drhel\u016f. Pokud nastane jak\u00fdkoliv probl\u00e9m, tak n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9ho servisu obratem reaguje na po\u017eadavek a \u0159e\u0161\u00ed ho.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized lazyload wp-image-7664\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-3.jpg\" alt=\"\" class=\"wp-image-17737\" style=\"width:600px\" srcset=\"https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-3.jpg 1000w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-3-300x200.jpg 300w, https:\/\/d2ris6qfzcz0wn.cloudfront.net\/wp-content\/uploads\/sites\/25\/2024\/04\/lindstrom-rozhovor-s-petrou-benedovou-koordinatorkou-kvality-042024-3-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Z\u00e1kazn\u00edci oce\u0148uj\u00ed osobn\u00ed p\u0159\u00edstup a rychl\u00e9 \u0159e\u0161en\u00ed probl\u00e9m\u016f<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u201eNa\u0161i z\u00e1kazn\u00edci si cen\u00ed zejm\u00e9na dobrou a otev\u0159enou komunikaci, osobn\u00ed p\u0159\u00edstup a rychl\u00e9 \u0159e\u0161en\u00ed p\u0159\u00edpadn\u00fdch z\u00e1drhel\u016f,\u201c \u0159\u00edk\u00e1 Petra Benedov\u00e1, kter\u00e1 pracuje ve spole\u010dnosti Lindstr\u00f6m 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